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iPage / websites' updates could not be uploaded

1 Philippines

I have several websites under ipage. Everytime I upload updates, there is always an error message that my username/password is incorrect and that I have so many tries uploading with the "wrong" username/password. the truth is it was my first try yet, the error message would appear. I would contact them (chat - it takes time with the phone) and would undergo a series of checks only to be informed that the error is not with them. I find it crazy - they can remove their so called "safety feature" because they have blocked me because of the so-called numerous tries/retries with erroneous username/password. this has happened many times. I cannot upload all the updates to my 7 websites. I feel like an idiot. I have messaged them that I will transfer web hosting so I was asking them of the details and records needed to transfer but still, there is no answer. I would like to seek help to a higher authority on this.

May 4, 2018

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