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123-Reg Customer Service Phone, Email, Contacts

123-Reg
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1.5 8 Complaints
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123-Reg Complaints 8

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C
7:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We have a domain with 123-reg, we offer support to carers and disabled. We have two email addresses. The account was set up over 10 years ago. Usually access on phone rather than PC. Tried to pay invoice via phone as usual not allowed to. Called C/S told I could pay via phone but account was now closed need to pay via control panel, couldn't due to closure...

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K
2:13 pm EDT

123-Reg Auto-renewal of my domains and services with 123-reg

I have had to autorenew year after year as 123-reg make it simply impossible to close your account or cancel your services. They switch a feature on - without your permission "on your behalf" to "protect your domain" and this is called DOP. This feature does not allow you to switch off auto-renew year after year. When you follow their links to close your account, they are all dead links and they take you to page with no actionable items or way to close your account. This is set up to perpetuate payment unecessarily, it is so well developed to dupe a customer that it is essentially fraudulant as the claim of following their links or method to closing your account is false.

I am trying to close my account desperately as I have not needed two of these accounts since 2021, and I have not used them since. Their contact us page results in nothing. Their "raise a ticket" process results in nothing. I really need help to have my accounts closed immediately. I am filing this complaint on October 16th 2022 at 19:11 (UK time) after trying for days to reach 123-reg.

Desired outcome: I really need help to have my accounts closed immediately, and to have the auto-renew permanently switched off.

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R
3:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

123-Reg Emails

Raised an issue via chat on Tuesday, no reply. Raised again thursday via phone and asked to speak to manager. Called again friday, ticket raised, told manager will call monday. No call, so all called at 16:50 - told someone will get back to me in a day or 2. Not good enough. I need a call back asap.

I have a package which gives me 10, 000 email addresses - i use 210. Apparently you no longer offer this but i have this until September and i accidentally bought the package twice last year, which u refused to refund and said the package would run for an additional year - you refused to refund so i am in contract with you until sept 2021. All documented in support. The add email address feature is not working - i have staff needing to work from home, your inability to provide this is going to force me to make vulnerable staff members redundant.

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Is 123-Reg Legit?

123-Reg earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds 123-Reg to be a trustworthy company. Although there's a 12% resolution rate for customer complaints, which deserves attention, 123-Reg is known for their high standards and safety. If you're thinking about dealing with 123-Reg, it's wise to check how they handle complaints.

We found clear and detailed contact information for 123-Reg. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

123-reg.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

123-reg.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for 123-Reg have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up 123-Reg and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While 123-Reg has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • 123-reg.co.uk to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
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C
8:48 pm EDT

123-Reg food

8 oz renegade sirloin steak- both times I have order this it was suppose to be well done but it was very pink and i had to come home and finish cooking it before i even ate. This time me and my husband got the steak which had to cook steakhouse mac and cheese and bake potatoes. Well usually they both are really good not tonight. Steakhouse mac and cheese was very dry and hard noodles then the bake potatoes were very hard

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K
1:16 am EDT

123-Reg 123

Digital river shannon ir
I am khaled m abolnaga,

Protecting card fraud is very important to me therefore I am attempting to confirm recent transaction(s) on my hsbc credit card account ending in 6792.

Looking to confirm the validity of the following transactions:

Date/time amount merchant name & location
09/01 01:54:00 27.97 digital river shannon ir

I have no clue what is the recurring charge is for?

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J
4:58 am EST

123-Reg management fees

I never ever actioned this shown on the copied and pasted invoice. i rarely receive emails from 123 - if they were managing something dead part of that management would be to alert those who are on record, even if it was an email of condolence. all you have done is silently contrived to manage a corpse. the bank details were cancelled at least two years ago too - i contacted 123 and they were to inform me when domains were up for renewal.
They have recently sent me a 'thanks for your order' for a renewal - and took the money out again!

Vicarage antiques.co.uk this is a dormant domain main name and has never ever been set up as a website. i have not actioned any of this!

This is theft by stealth and i will be reporting this to other relevant authorities - police and financial ombudsman. i have dealt extensively with both these agencies.

Description vat price (ex vat)
Domain (2 years) : vicarageantiques.co.uk £1.12 £5.58
Instantsite pro (yearly) (1 year) : vicarageantiques.co.uk £9.58 £47.90

Net total £53.48
Vat total (@ 20%) £10.70
Total £64.18
The payment details used for this purchase have been stored on your 123-reg account. to ensure continuous service for your 123-reg product we will use these card details to automatically renew all 123-reg services associated with this account in the future unless cancelled in line with 123-reg's cancellation procedure.

123-reg.co.uk

Hi janice,

Thank you for your order.

Please find attached to this email a receipt for this payment.

Help and support

If you are still stuck why not contact our support team? simply visit our 123-reg support centre and click on the ask a question tab.

Thank you for choosing 123-reg.

The 123-reg team.
Https://www.123-reg.co.uk

About us | privacy policy
© copyright 123-reg - part of webfusion ltd

123-reg is a company registered in england and wales with company number [protected]. our vat number is [protected]. the address of our registered office is: 5th floor, the shipping building, old vinyl factory, 252 - 254 blyth road, hayes, middlesex, england, ub3 1ha.

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G
4:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

123-Reg incompetence

For the 2nd time 123-reg have let me down badly.

I wanted to change the name servers of one of my domains over the long bank holiday weekend. I used their admin interface (which is a usability nightmare when you have more than one domain and is buggy to boot) to change to the default 123-reg name servers and all seemed to work.

24hrs later when nothing had happened I looked at the admin page to find that the changes had in fact not been made at all. I tried again using a different admin page only to see an error message.

No telephone support available over the long weekend so thats that opportunity lost to safely change my domain settings.

So on Tuesday morning I write a ticket to 123-reg explaining the issues I had with their interface over the weekend. A few minutes later I get a response saying "I tried the interface and it worked for me". In horror and disbelief I go to check the name server setting of my domain and yes the 'helpful' 123-reg agent has changed my domains name servers without even asking me if I wanted to do it. In the process all the domain records I had set-up have been wiped of course just to complete the cluster F!

I hurriedly changed the name server records back but who knows if my domain will go down at some point over the next 24-48hrs.

I phoned 123-reg and was offered a feeble "whoops... sorry" and that is it.

If your domain matters to you avoid these people, they have not got a clue.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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B
2:39 pm EST

123-Reg webhosting is terrible

I recently set up a website and chose to use 123 Reg as the hosts. After paying in full for 12 months, I enjoyed a whole 17 days before their servers stopped functioning properly. When I eventually found my way areound the website they have designed to make it virtually impossible to contact anyone - I chose the cancel my service option to get a phone number actually answered by a human - I was told I am not entitled to a refund for cancelling my service because the two week money back period had expired! They tell me it could be upto two weeks before their engineers have resolved the server problems, but can't promise! Avoid like the plague if you value your sanity!

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W
W
webfusion
Uxbridge, GB
Dec 02, 2011 11:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Also our support number [protected] is available on our contact us page.

https://www.123-reg.co.uk/contactUs.shtml

W
W
webfusion
Uxbridge, GB
Dec 02, 2011 10:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi I work for 123-reg, do you have a support ticket number or a domain name so I can look into this issue for you.

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Overview of 123-Reg complaint handling

123-Reg reviews first appeared on Complaints Board on Dec 1, 2011. The latest review Customer service, lack of support, no reasonable adjustments for disabled users. was posted on Dec 4, 2023. The latest complaint incompetence was resolved on Aug 27, 2013. 123-Reg has an average consumer rating of 2 stars from 8 reviews. 123-Reg has resolved 1 complaints.
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  1. 123-Reg Contacts

  2. 123-Reg phone numbers
    +44 330 221 1007
    +44 330 221 1007
    Click up if you have successfully reached 123-Reg by calling +44 330 221 1007 phone number 0 0 users reported that they have successfully reached 123-Reg by calling +44 330 221 1007 phone number Click down if you have unsuccessfully reached 123-Reg by calling +44 330 221 1007 phone number 0 0 users reported that they have UNsuccessfully reached 123-Reg by calling +44 330 221 1007 phone number
    Sales
    +44 345 450 2310
    +44 345 450 2310
    Click up if you have successfully reached 123-Reg by calling +44 345 450 2310 phone number 0 0 users reported that they have successfully reached 123-Reg by calling +44 345 450 2310 phone number Click down if you have unsuccessfully reached 123-Reg by calling +44 345 450 2310 phone number 0 0 users reported that they have UNsuccessfully reached 123-Reg by calling +44 345 450 2310 phone number
    Customer Service
  3. 123-Reg emails
  4. 123-Reg address
    The Shipping Building, Old Vinyl Factory, 252 – 254 Blyth Road, Hayes, UB31HA, United Kingdom
  5. 123-Reg social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
123-Reg Category
123-Reg is ranked 40 among 158 companies in the Hosting and Web Design category

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