[Resolved] Intelius / Valumax — fraud - unauthorized charges
I ordered a couple of extended people searches a few weeks ago, and now, I have unauthorized charges from a company called "Valuemax" which I NEVER elected to be a part of. I was never shown any kind of agreement screen, or offers from this Valumax company.
The day that I ordered the searches, three statements from Intelius for the amounts I paid came in my email. A "welcome letter" from Valuemax also came through, but because I receive email in high volume, and it was not from Intelius, the company that I THOUGHT I was dealing with, I did not open it.
Supposedly "Valuemax" is something that would save me money on credit card purchases at certain establishments.
I have never received any other corrospondence from Valuemax since.
I did a web search and I found that many many other people are suffering from this same scam.
Once again, I never authorized any kind of membership. As a result of this, I have had to cancel my bank card, and am now trying to reconcile the NSF fees from this fiasco.
This company must be stopped.
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
Intelius_Customer_Support's Response · Oct 14, 2009
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.
However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.
It sounds like you have accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.
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