Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Intelius Subscription / cancelled before and still charging account/cannot contact via phone

United States, Massachusetts Review updated:
75% 8
Contact information:
I have cancelled the services with Intelius several times before in 2008 and they started charging my credit card again in 2009 for services I haven't used or resigned up for. I've been charged 19.95 per month for "background check/people searches" that I have not even utilized. I've tried 3 times to get in touch with customer service because I cannot cancel online due to not knowing my account login and password because I never signed up for an account. I've been on hold for over 20 minutes during each call and never was able to reach a representative. I do not have the time to keep calling and attempting to reach this company, I am in the process of filing a complaint with my credit card as well.


Sort by: UpDate | Rating
N  16th of Jun, 2009 by 
Agree Disagree 0 Votes
did not use or authorize these transactions cc was charged causeing an overdrawn account these funds need to be returned to my account immediately!
N  22nd of Oct, 2009 by 
Agree Disagree 0 Votes
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

Post your Comment

Intelius Logo Intelius
Customer Service
C/O Intelius, 500 108th AVE NE, 16th Floor,
United States - WA98004
+1 888 445 2727
+1 425 974 6194
View Full Information

Reply to