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IKEA / faulty chair

1 United States

I ordered a chair from ikea online on 27/01/2009 and took delivery on 03/02/2009 to find the height/rake levers snapped. As I needed a chair urgently I put it together never the less. Then requested a replacement be sent out. Then advised delivery/collection on 17/02/2009. I attempted to dismantle chair and found a bolt has cross threaded so I can't dismantle for the courier to accept it. They now want to send a truck to collect as assembled on 04/03/2009. What rights do I have? Do I have to go through all this? Can't I just dispose of the faulty chair? Does anyone have experience of taking this further due to inconvenience caused?


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