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Hungry Jacks Gold Coast Airport Australiaselling water to you for your flight.

Review updated:

My daughter went on her first flight alone to NZ and was offered a bottle of water which she accepted and paid $3.90 for. A large sign on the wall behind the counter reads

"Why not grab a bottle of water for your flight". This sign is misleading for new travelers. It should indicate 'domestic flights only'. My daughter hadn't even opened her water, went through customs with it and it was confiscated.

I went back to complain about the sign and the manager, in his own words said to me "Oh yes m'am, sorry about that, we get a lot of customer complaints about the sign".

What the hell!! If you are getting complaints about a misleading sign then perhaps its time to reword it, instead of just continually ripping people off!!

Certainly with not be a patron of Hungry Jacks again, anywhere, especially with this kind of attitude coming from their store managers, and certainly never again a customer of Hungry Jack at Gold Coast Airport Australia

Tr
Dec 04, 2018
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Comments

  • Go
      Dec 10, 2018

    Hi Tracey,
    Many thanks for your feedback. Sorry to hear of your daughter's unfortunate experience. While all attempts are made to warn passengers of restrictions on liquids passing through international security checkpoints, some errors do occur on occasion. We have passed on your concerns to the appropriate manager. Hopefully the remainder of your daughter's trip was more pleasant!
    - Gold Coast Airport Team :-)

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