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continuing to charge bank account

Complaint Rating:  91 % with 11 votes
91% 11
Contact information:
United States
When I phoned to try to cancel my account, I am given bogus information and when I do put in my name, email and phone number, I am told the info is wrong and yet they (hudforeclosed)
continue to debit my checking account for the past 13 months, at 39.40 each month.
They don't have correct info on me to cancel my account, but they certainly have the info to take money from my checking account each.
This is definitely a scam. Oh, I thought one day since I am paying on this every month, I might go ahead and use it. No luck!!! Seems I don't have the correct password, but of course they will send it right? Wrong! I am told the password will be sent to my email shortly. Shortly has come and gone so many times and I still have no password
can you help?
Out of options
Thank you so much
Connie Tinker
Complaint comments Comments (4) Complaint country United States Complaint category Business & Finances


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N  15th of Jun, 2009 by    0 Votes
This website is a joke. I signed up for a trial for a dollar, I used the website one time and one time only because it was not what we were looking for. we bought a home.. anyways weeks later my account was billed 39.80 . I called the 800 number wow what a joke that was. hung up on by debra, other guy i called plain out just rude did not care tried to make you feel like you were stupid. Plain out told me they do not do refunds. I am just shocked I see things all over google about people that have went through the same thing. usually a REAL company will not hesitate to make a customer happy with there experience even if somehow they did something wrong, even though I feel like we did not.. but they just plain out scam people and dont offer to make things right.. i hope this will help people see the true colors OF HUDFORCLOSED>COM I am sorry to hear about you getting ripped off as well.. please let me know what happens
N  29th of Jul, 2010 by    0 Votes
Unfortunately, I just ran into this complaints today.
I immediately looked up Connie Tinker in our database, to find that there indeed WAS an account to that name.
However, that account was never billed - it declined our first billing.

This puzzled me, and with the help of our CSR manager I did some research.
Turns out the Tinkers had 2 accounts. This account was NOT billing, her husband's account WAS.
And thus, of course Connie's credentials were not working!

I just got a hold of Mr. Tinker on the phone.
We're issuing a full refund to his account, and we're hoping this will handle their concerns.
I only wish we had figured out the problem sooner.

We do have a Toll-Free cancellation number posted on our site (contact us > "How do I cancel").
It's just that this '2-account' issue stumped us as much as it did the customer.
N  29th of Jul, 2010 by    0 Votes
Just reading your message today.
Sorry our CSRs were rude and did not handle your concerns.
I know it's a bit belated, but I just issued a full refund to you.

N  2nd of Apr, 2012 by    0 Votes

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