Menu
Total Merchant Services
Total Merchant Services Customer Service Phone, Email, Contacts

Total Merchant Services
reviews & complaints

totalmerchantservices.com
totalmerchantservices.com

Learn how the rating is calculated

1.7 6 Reviews

Total Merchant Services Complaints Summary

1 Resolved
5 Unresolved
Our verdict: With Total Merchant Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of Total Merchant Services. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Total Merchant Services reviews & complaints 6

Sort by:

Newest Total Merchant Services reviews & complaints

ComplaintsBoard
R
3:34 pm EST

Total Merchant Services spam email

How I know these are scams immediately. I look at the email address and it's always from a gmail account. I report these to the attorney general, please don't fall for them. Any real charges would be much more formal and would have their own email domain.

— Hope this helps

DUE AMOUNT-$1487.77

Respective Debtor,

This is to inform you, that you are going to be legally prosecuted in the Court House within a couple of days. Your S. S. N is put on hold by the US Federal Government, so before the case if filed we would like to notify you about this matter.

It seems apparent that you have chosen to ignore all our efforts to contact you in order to resolve your case. At this point you have made your intentions clear and have left us no choice but to protect our interest in this matter. Now this means a few things for you, if you are under any state probation or payroll we need you to inform your manager/Concerned HR department about what you have done in the past and what would be the consequences once the case has been downloaded and executed in your name.
Now, FTC is pressing charges against you regarding 3 serious allegations:

1. Violation of federal banking regulation act 1983 (C)
2. Collateral check fraud
3. Theft by deception (ACT 21 A)

If we do not hear from you within 24 hours of the date on this letter, we will be compelled to seek legal representation from our company Attorney. We re-serve the right to commence litigation for intent to commit wire fraud under the pretence of refusing to repay a total outstanding amount committed to, by use of the internet.in addition we re-serve the right to seek recovery for the balance due, as well as legal fees and any court cost incurred.
WE CARRY ALL THE RIGHTS RE-SERVED TO INFORM TO FBI, FTC YOUR EMPLOYER AND BANK ABOUT FRAUD.
And once you are found guilty in the court house, then you have to breathe entire cost of this lawsuit which totals to $13, 428.15, excluding amount you borrow, attorney's fee & the interest charges. You have the right to hire an attorney. If you don't have or can't afford one then the court will appoint one for you.

Note : You can still resolve this case then you can email to : Steve Johnson on Recovery. [protected]@1johnsonslawfirm.net

Tamara Hunt
Copyright (c) 2006 FTC

Read full review of Total Merchant Services and 1 comment
Hide full review
1 comment
Add a comment
J
J
JustMeInCleveland
Cleveland, US
Nov 11, 2021 6:02 pm EST

The English grammar is so bad, who could fall for this? You will be prosecuted at the "Court House"? lol Thanks for posting this.

ComplaintsBoard
N
9:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Total Merchant Services Scammed from groovy email that, I got now being charged since nov 2015 on bank statement monthly $52. 95

I have all of the information involving my "cancellation" and they still take out monthly from my account. My bank is now going after them. They are total scammers...Free Credit Card Readers & Terminals, yeah right! Wrong!

Read full review of Total Merchant Services
Hide full review
ComplaintsBoard
R
4:58 pm EST

Total Merchant Services Credit Card Processing

I've received several calls from this company, each time requesting to speak to the manager/owner (apparently to solicit their service)...I advised them each time that the owner was not available, period.

Each time..they proceeded to hang up without even an acknowledgement or even thanked me for simply answering their question. The telemarketers/sales force they have, aren't being taught basic people skills. I will gladly pass on the message to the owner along with I wouldn't touch them with a ten foot pole.

Based on the other negative reviews...I can tell they are tailored into using tactics that are geared towards discouraging their own customers.

Read full review of Total Merchant Services
Hide full review

Is Total Merchant Services legit?

Our verdict: Complaints Board's thorough examination reveals Total Merchant Services as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, Total Merchant Services stands out for its commitment to quality and security. Clients considering Total Merchant Services should delve into its customer service record to gauge compatibility with their expectations.

Total Merchant Services earns 91% level of Trustworthiness

Perfect Trust Endorsement: Total Merchant Services achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Totalmerchantservices.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Totalmerchantservices.com you are considering visiting, which is associated with Total Merchant Services, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While Total Merchant Services has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
  • Totalmerchantservices.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The totalmerchantservices.com may offer a niche product or service that is only of interest to a smaller audience.
  • Total Merchant Services protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
T
8:11 am EDT

Total Merchant Services Rip off

I have been a customer of total merchant services for over two years with little but the usual complaints.This month, however I discovered the true colors of total merchant services.My terminal failed so I called them for a new one.I was told that I did not have insurance on the non-owned by me unit.I said to Lyn that if that was the case and the replacement was not free then please cancel my account.He told me to hold on...then came back and said that his manager and him "found a loophole" and that the terminal would be free.Today I got the bill for that and it seems that free means $99.00.

Read full review of Total Merchant Services
Hide full review
ComplaintsBoard
T
4:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Total Merchant Services credit card processing service

I requested that this company close my account, they continued to bill for 4 months for services which they did not provide. They did not send the bills to me, but sent them directly to a collection agency, NCO Group Fin Systems who immediately reported them to Experian who created not one but three separate accounts. I did not own the business, Salon Divas, during the time period in which these charges were incurred. All required notices were given to this company and to all other creditors. This was a premeditated, malicious act by someone at Total Merchant Services designed to damage my credit.

Read full review of Total Merchant Services and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
B
B
Bunny SD Computer Solutions
San Diego, US
Feb 18, 2015 1:11 pm EST

I opened a new business and looked into accepting credit cards. Total Merchant Services seemed to of read my mind they had signed up that very day. Then they tell me my credit score is not high enough for me to use them. So I went with my bank instead. But, they continued to bill me for four months. I had to keep on calling and complaining but the charges just kept coming. Once I finally got them off my back they approach me pretending to be a different company. This time when I found out who they were I stop and never signed up but guess what I am still being billed.

T
T
Trotdzai
Madison, US
Oct 20, 2012 9:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It is not a matter of the contract we all signed with first data but it's how we were tricked by the con artist rep who came to our business to pitch first data services, with my situation, I figured out where he slipped and I'm sure we all can figure out on each of ours circumstance, lets talk.

A
A
adam13
Minneapolis, US
Jan 13, 2011 9:36 pm EST

i have these people too, they did the same thing.

B
B
Business Credit Service
bay C, US
May 26, 2010 3:18 pm EDT

we are sales agents for Total Merchant Services and all I can say is they do not pay as they advertise... the get out of paying clause is in the agent contract but they advertise no minimums and then cut you off at 250.00 monthly and then will not talk to you ... if your an iso think and then go elsewhere

ComplaintsBoard
M
11:38 am EDT

Total Merchant Services Continue to withdraw $ from my checking account after account with TMS was closed in April

I had an account with Total Merchant Services up until April 2008 when I cancelled my account. I was let out of my contract early because I was unable to keep my business going due to health problems. I was cancelled with no fees per one of the managers at TMS since I only used their terminal 2 times and they had been charging me $50.75 every month for usage. I sent back the terminal to the address it came from and never heard anything else from them.

In September of 08, while I was on vacation, TMS withdrew $150+ from my checking account. I had my bank do an investigation into this situation. They put a hold against anything that would come through for TMS again and credited my account for the $150+ that was withdrawn. I had been in contact with TMS at this time as well and they seemed to not want to help me with this situation, so I left it up to my bank.

Just yesterday, 10-13-08, TMS once again dipped into my checking account without permission and took $750! What do I do now? I have no money, my account is overdrawn and I have checks that have not been cleared from bills I have paid over the weekend!

I am going to my banking institution today to try and take care of this & transfer to a new checking account. Do I need to get a lawyer? I need HELP!

Read full review of Total Merchant Services and 2 comments
Hide full review
2 comments
Add a comment
N
N
nonononononono
, US
Jun 28, 2016 9:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Total ripoff!

D
D
Desiranna
Tracy, US
Jul 11, 2010 3:30 pm EDT

Total Merchant Services give "free to use" equipment to merchants, and the merchant signs an agreement to return the equipment when they cancel their account.

If the equipment was not returned to TMS, then the $750.00 charge was probably a charge for the un-returned equipment.

If you did return the equipment, then you need to contact TMS and straighten this out. If you give them a chance I think you will find that they are very helpful.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Total Merchant Services contacts

Website

totalmerchantservices.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Total Merchant Services?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Total Merchant Services Customer Service. Initial Total Merchant Services complaints should be directed to their team directly. You can find contact details for Total Merchant Services above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Total Merchant Services. Discuss the issues you have had with Total Merchant Services and work with their customer service team to find a resolution.