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HSBC Credit Card / unauthorized charges

1 City of Industry, CA, United States Review updated:
Contact information:
Phone: 800-379-7999

We transferred credit card balances to HSBC for zero percent interest in December of 2007. We immediately started getting calls trying to get us to take out their Account Protection Plus coverage which I repeatedly refused to do. The company began charging us for Account Protection Plus coverage on February 4, 2008 and have continued to do so to the present date. I have called several times telling them we did not want this protection. I was assured the charges would stop which they did not. I do not no why these people do not understand NO.

They even charged a dollar a month service charge for the insurance. To date total charges amount to $284.83 which we never authorized and tried to get stopped from day one.

I feel these unauthorized charges should be refunded

Jim Hogue

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  • Ba
      12th of Nov, 2008
    +1 Votes

    Take them to small claims court. You will recover the charges, court costs, and may even get punative damages.

  • Li
      1st of Dec, 2008
    +1 Votes

    I'm have same problem, but at least they stopped charging me for the debt cancellation protection. I'm still trying
    to get them to remove the first 8 months charges from my account. They say that they have proof that I ordered this service, but I don't know how, when I never signed anything. If they think I won't get a lawyer to have this
    removed they better think again! I wish Mitsibushi would use a different company to handle their financing.
    If you have any more info or update on your fight with this company please keep us posted!

  • Au
      14th of Mar, 2009
    +1 Votes

    I'm having the same problem with my account and the same charges. Getting an HSBC live person to talk to is nearly impossible. If you call the 1-877-703-0918 which not too surprisingly is from Account Protection Plus, HSBC Services, you will talk to another country. And they will switch you to another and another while you listen to a constant recording begging you to sign up for their services, they say they will remove the charge but I've had no luck there as well. So far the charges add up to almost $400.00.

    Also, after having signed up for the card they continuously called my house four or five times a day and (and in some cases night) trying to get me to sign up for this service. I refused. Finally I bought a new phone where it was possible for me to block their calls which I did. A lot of good that did me. I am in the process of firing off one more letter to them, along with a letter to the office of the California Attorney General.

  • Mr
      29th of Apr, 2009
    0 Votes
    HSBC cards - Deceptive Selling
    United Arab Emirates

    Worst service- deceptive annual fee charges. sold me a bundle of cards and promised NO ANNUAL FEE NO MINIMUM BALANCE REQUIRED. 1 year down charged me 150 Dhs for each card as annual fee.just called them up and cancelled everything...peace of mind- HSBC suxxxxxxxxxxx...

  • Rq
      19th of May, 2009
    +1 Votes

    hi i have the same issue just found out and i have paid 110 up to day
    did a seach on the phone and found this complaint
    how can we fix this

  • Wa
      20th of Aug, 2009
    +1 Votes

    I am filing with the states atty. Probably won't do any good because the solicator is in a foriegn country. I have said no so many times and this time it was put on anyway and put me overlimit and they say maybe in a couple of months they will get it straightened out.

  • Su
      25th of Aug, 2010
    0 Votes

    I sent $54.00 to japan from UK to order some books and mitsibushi bank only sent this person $12.90, they have kept more than half of my money i am still trying to complain, if anyone know where to complain please let me know on here.

  • Ro
      12th of Aug, 2012
    +1 Votes

    Same problem here. I've been repeatedly calling them to remove this service. I never agreed to or authorized this, and every time I call I get someone who barely speaks English.

    There is currently a class action lawsuit against HSBC in the amount of $23.5 million. To file a claim, go to

    Unfortunately, HSBC will STILL keep charging you! I have a claim filed, and was just charged for this service again.

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