I'm having the same problem with my account and the same charges. Getting an HSBC live person to talk to is nearly impossible. If you call the 1-877-703-0918 which not too surprisingly is from Account Protection Plus, HSBC Services, you will talk to someone...in another country. And they will switch you to another and another while you listen to a constant recording begging you to sign up for their services, they say they will remove the charge but I've had no luck there as well. So far the charges add up to almost $400.00.
Also, after having signed up for the card they continuously called my house four or five times a day and (and in some cases night) trying to get me to sign up for this service. I refused. Finally I bought a new phone where it was possible for me to block their calls which I did. A lot of good that did me. I am in the process of firing off one more letter to them, along with a letter to the office of the California Attorney General.