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HSBC Bank Egypt / poor services

1 Alexandria, Egypt

I am a salaried employee, my salary is deposited into my hsbc advance account in usd, 25 days ago I applied for a platinum visa credit card, but they advised me to apply for the advance mastercard, basically both eligibility are the same, I receive 3 times more than their minimum eligibility. to make a long story short, I applied the the mastercard one, and they told me within 10 working days I should receive it. well, after 3 weeks, I went to the bank to ask where is the card, I found that my application was declined by the bank while i'm a customer of this bank since 1997. and used many of their products, but lately the service is worsening, e. g. I received 4 different (opposite) sets of information regarding cards, and loans. no one cared to call me to tell me about the bank declination!!! no one directed me to other option, no one offered me any kind of assistance to address this issue, which was a total waste of time and trust. (ps: my annual income +400 k egp)

HSBC Bank Egypt

Ni
May 9, 2015

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