H&R Block / HRB Digital
reviews and complaints

February through June of 2016

I submit quarterly taxes. In February I had my taxes prepared in the White Oak office of Silver Spring. They were completely unprofessional and distracted. They answered phone calls while doing my taxes. The Internet was down so they asked people to just wait and didn't update people. I had to reschedule and go back more than once due to that problem alone.

THEN the real problems began. I was told that I would be getting a large refund that I was going to use to pay for my quarterly taxes for the year of 2016. They gave me an estimated quarterly federal and state tax amount. In April I received a letter from the IRS basically indicating that I owed an additional $55, 000 to what I already paid for the quarterly year of 2013. In essence about $80, 000. I promptly went to another H&R block office. I was told that I could get help as I purchased the Piece of Mind Plan - oh by the way the cost for my appointment for this crap job was almost $500. So ofcourse I can't be helped by the initial people that prepared my taxes.

I had to redo my taxes, pay an additional $50, 000; have a MUCH larger than anticipated quarterly payment compared to what I thought in February. So then had to pay my first quarterly in April and then in June which came to $80, 000 in two months because of the overlap and mistake.

On top of that NOW I start the "Peace of Mind" process which is NO Peace of Mind. It was submitted, no one knew how long it would take. On May 23rd I get an email saying it was approved and I would get a check in 7 to 10 business days. 10 Business days roll around and I call being told I will get a call back in 3 to 5 business days. Three to 5 business days JUST for a response to the status of a check I should have already received because my taxes were SO botched up. I don't get a call so I call again and am told to wait til the end of the week. Then I get a call saying that they want to speak to me and an email saying I "missed their call" when they left a message pretty much before they closed. I called the next day and they say... a new check was released and I should wait ANOTHER 7 to 10 business days. I still have not received it.

At this point I will NEVER return to H&R block and do not think any one else should!

I went to have my taxes done with H and R Block in March 2016. A few weeks later I realized I hadn't used a large receipt for my Medical expenses that would have made a huge difference. I went back to the same office and paid for a revision (which I think should be free with the outrageous fee they charge initially) and expected it to have been sent in. This date was April 4th 2016. I was told it takes 4-6 weeks to be processed by Revenue Canada. In June I received a bill from Revenue Canada...the revision was not on there. I called the office I had used but it was just a "pop up" office and was no longer open. I then called the office that is supposed to be the main one for my area. They had no idea what was going on with my file, nor did they have it. I was told they would request the file to be sent to them and I would hear back in a few days. Three weeks later, I called them and was very upset at not hearing anything. They still did not have my file and would again call me back. I informed them that if I did not hear from them later that day with some sort of information that I would be calling head office. I did not hear from them. Two days later I called head office and they said they had opened a file for this complaint and would have it looked in to in the next 2 business days. A week later I had not heard anything and I called head office again. They said the same thing, a few more days. I then started to get calls from the previous office who I did not want to deal with again. I called head office again and let them know this, now a Territory manager was supposed to call me. To this date no one had contacted me and it has been over a week again. This company had THE worst customer service I have ever dealt with. My taxes have still not been sent in and I did file on time. According to the government though, I didn't sent the revision on time. I am paying interest on a balance that is not correct, it should be half of what it is. I paid for a service which was never completed. The purpose of going to a company to file your taxes is to have peace of mind that it will be complete and filed and end of story. I will never recommend H and R Block to anyone EVER! I will keep pursuing this until I get my money back, interest paid for and my taxes are filed correctly and have a apology for such horrible service.

I went in to file my 2015 taxes in march, the tax prep that helped filed my taxes wrong, i didnt find out till i relized i haven't received my check. I called the irs n they told me they couldn't find my information. Then i re submit it n they tell me it was the wrong way to file. I go back to where they prepared my taxes and they refuse to give me an answer. Customer service keeps saying they call back n never do. When i finally hear from them they say they will not refund my money back, i am going to continue to presue this until i receive my money back.

On april 3 2016 i went to h&r block in california mo patrica showman ptin/po1893996 firm ein/ [protected] to file mo property tax credit claim. I am mentally disable and rent my home. April 6 2016 it was returned and patrica showman did not include the 3 major things ssi copy, letter from landlord, and copies of rent reciepts. It took over two hours to complete and was mailed same day.On may 4 2016 i noticed that she didn't include my request for direct deposit, i called to issue a complaint to at least get my fee returned for such another mess up for which they told me that it would be mailed now something i really don't trust case # 1245715 to which i would receive a call in 7-10 bus. Days which would have been may 18 . I never received a call. May 25 2016 it was returned again stating they needed a letter from my landlord of rent paid, address, phone# and landlord signture. I called the patrica showman at the office and # is disconnected and closed. So i called mo dept of revenue got their fax # and fax may 26 2016 . It will take 2-3 weeks to get into their system and another 8 weeks for refund.I now demand your company 100% accuracy garnatee. Also i want and well deserve your company to send me a check for 731.00. This whole experience is unacceptable, unqualified, and totality unprofessional.If i do not get satisfaction immediately i will be force to contact my lawyer. I demand and deserve a immediate response. I'm am throughly disgusted and very very angry on how i have been given the run around and will not get what was promised by your company. Junior wayne stone ss# [protected] phone# [protected]

I am extremely frustrated with how my taxes were prepared! An employee from Slatersville, RI did my taxes for me, don't remember exact date. I was told the she would mail them out. I have been checking for refund status on IRS and on RI. I keep getting no record found. Supposedly they were mailed on mid-late February. I spoke with her and she said oh I'm sorry I never mailed them. I will mail them today, which was about 2 weeks ago. Still no record found when I search for where's my refund. Now, seeing this has happened I can no longer receive my refund for RI renters! That's $300.00 that I am out! Because of Jennifer Merchant. Which is the manager of that location? It must be nice to mess with people's information and not even care. I am on a very fixed and tight budget, seeing I mainly, received SSDI for the year. I only worked for 3 weeks bout of the whole year! Must be great to vacation as you please while others are struggling to survive and the customer suffers because of an incompetent employee. I will never use H& R Block ever again and I will never recommend H&R Block to anyone! She also screwed me when at the end of your return you sign and preparer is supposed to sign. She never signed my paper. She typed in. Self Prepared. I don't even have a clue as to how to do the paperwork. Also the paperwork is only for IRS, there is nothing in my paperwork for the state of RI. So ya I am not happy at all. She cost me $300! Who's money is she using for her vacation to Jamaica? Which taxpayer? I'm all done with H&R Block and Jennifer Merchant!

H & R Block Inc., U.S Headquarters
1000 Alameda St. Ste 120
Norman, OK 73071

To Whom It May Concern:

We tried to contact H and R block through the Better Business Bureau on April 6, 2016 but did not receive a reply. We are now contacting the CFPB for help with our complaint.

We are writing to complain about the lack of basic tax knowledge of one your senior tax advisor’s.

We went to the H & R Block located at 211 N. Euclid, Suite C, Fullerton, CA 92832. We met with Ronald Glassman, Senior Tax Advisor 1. He claims over 10 years of experience.

Our issue with Ronald Glassman is his inability to give us basic tax advice. We have been filing our own taxes for years. We came to H&R Block to get advice on what we could do to not have to pay taxes in the future and instead get a refund. Ronald Glassman asked what we were claiming and we told him “one and married.” His reply was “I have no idea, you should get money back.” We then had to spend hours of our own time researching to solve what ended up being a very simple solution, something Ronald Glassman should have been able to advise us on. Ronald Glassman also failed to fill out the tax forms correctly after we had already sent our payment to the government. This resulted in us having to take time to go back to his office, resign paper work and now we have to wait for the government to send us a refund.

To have a senior tax advisor unable to advise us on our taxes and charge us $412 is tantamount to theft. We would like to have our money refunded.

Went to one office to make sure I had the correct paperwork for a house sale. There was only on consultant in the office and she stated she knew nothing about real estate. She took my name and number and I was told someone would get back to me in the afternoon. No phone call. The next day I went to another HR Block office and the office manager said she could help me, so I made an appointment the next day. When I went in for the appointment and started talking to the consultant she stated she did not know anything relating to farm issues. She stated we were not a rural community. We are a small town go any direction and you hit a farm 10 minutes from downtown. So I got sent to a third consultant who states I can not use credits or deductions and that the HR Block consultant last year did my taxes wrong. After I went home to gather more paperwork and returned and pushed for the credits then the consultant stated that yes I could use the deductions/credits. I went from owing a big chunk of money to actually getting money back. These are supposed to be professionals (even though they could not do the basics). I would expect for the high $500 that I was charge they would be able to help and I would not have to see multiple people.

I purchased your software for my home PC and I had a few questions, I know Roberta from the office in Plymouth, Wisconsin and I went there to ask her questions, She was busy and the other gal Kathy tried to get me to go to her. Well I know Roberta and I know Kathy and I do not want Kathy to have my information so I said I would wait for Roberta to finish the person she was with. As i was waiting kathy told Roberta i was there, and robertsa told me she would be awhile. I said it was fine. I can wait. I was not making any noise what so ever i was staring at the poster of the man with the bow tie not even in the direction of the staff or clients. I was staring at the poster noticing one side has a kind eye and the other not so kind, and found it odd. but then I was looking at the poster and doing some figures in my head, not making a single noise when kathy approached me and i felt i had to leave the building, she was forceful and stated i can tell you when to come back. (No she can not tell me when to come back, this was a one time only shot. (Well I drove over 60 miles to speak at Roberta a person i trusted, but was tossed out of the office in an unkind manner. (Other places allow you to wait, what is the issue? I was wrongly treated, and I am not going to use H & R Block again EVER. I know these people and there was only one client in the office. I made NO noise NONE. I was minding my own business. To be expelled from waiting, how rude. I purchased your software but I still have a question. one that will never be answered due to the treatment of being forced out of the office. I will go to some other place that does not mind if I wait in the office to get a couple of questions answered. How horrible i was treaed and felt. I did nothing to deserve that. NOTHING

Went into have our taxes done in feb 2016, it took 2.5 hours for simple taxes..
Went back and picked them up with being told we had a refund coming.We paid $278.00 on feb 20, 2016.. march 10 we recieved a letter from IRS stating we owed $1800.00 due to miscalculation on form 8962 to the 1040. Went back to the H R office and showed the letter to them to be told to call the IRS and figure out the problem.. You advertise that you will help then this is how you help? Went back in for another associate to attempt with him repeating several times that he didnt understand what she did. I then explained that i didnt have the form that the IRS was even saying the mistake was on, which he replied "We dont copy all the forms." After attempting to call the IRS ourselves and being on the phone 4 hours, went back to the office with it being closed, at 3:00 on a wed!
I feel we should be refunded the fee of having our taxes done, , due the fact that we had to take them to a CPA and have them redone to figure out their mistakes! Also due to the penalties we will owe to the IRS and the CPA for redoing them! This office is in webster city iowa..

April 18, 2016 date of incident
April 19, 2016 first call made to resolve problem... Ignored
April 20, 2016 second call made to resolve problem.. Ignored
April 21, 2016 filing this complaint
H&h block, crecent city, florida... Office # 08985, phone # [protected]
I have used h&r block to do my tax returns for the past 4 years
For 2013 fee was 39.00 dollars
For 2014 fee was 39.00 dollars
For 2015 fee was 217.00 dollars with no changes what so ever in my return information. I am retired and living on ss and small pension.. I have owed no taxes for the past 4 years... When I questioned the fee I was ignored and confused... I believe I was deliberately over charged because I am a senior and easily scammed. I have all the original paper work from h&r block to substantiate this claim...
Annmarie schwab ss# [protected]. , 1381 us hwy 17 n, seville, florida, 32190... Phone # [protected]

I have used HR Block since 2003 to do my taxes and never seem to have any problems however I referred a friend to use HR Block because her previous tax person charged her 300.00 to do a short form.
I knew it would be less expensive for her to use HR Block. When I made the appointment for my friend I was informed on what paperwork she would need to bring with her and last year taxes return was one she had to bring. I asked why and was told that HR would look them over to see is perhaps something was missed .
My friend that I referred went for her appointment and it was a nightmare for her. First she tried to claim her uniforms that she must have for work and she was told she couldn't claim it because she had to have spent at least 6000.00 in uniforms which I thought was not correct.
Than her last year taxes were never looked at and than she was told since she purchased health insurance through the Affordable act that she had to pay 775.00 to Federal because the Affordable Act was paying a portion of her health insurance premium. This was very difficult to believe since it is extremely unlikely that the government ever pays more than they have to ..

My frustration with this is my friend only makes 9.50 an hour and she rents a apartment and she always received a refund from the IRS and never had to pay Federal. Nothing had changed from the prior year to this year except HR Block said she owed.
Needless to say because of this nightmare my friend went through we are no longer good friends.. I had this friend for 20+ years and now it is over due to me referring her to HR Block...
UNBELIEVABLE.

My wife and I did our taxes at H&R block and we were ripped off!

On my wife return, she was suppose to be refunded $2049 and only $1379 was deposited into her account. $670 was stolen from her refund! The preparation charge was suppose to be only $50, instead the charge her $670

On my return, I was suppose to be refunded $ 2706 and only $2036 was deposited into my account. H&R block also overcharged me $ 670, which was suppose to be only $50. My hard, blood and sweat money, the stole from us!

We want all our money back from H&R block

My name is Jim Cooper, As always I file at the Valley Springs store. This year I had a different preparer. He was a older gentleman, that seemed very confused from the start. He made multiple mistakes and had to go back and correct them as he went.
I told him that my wife and I had separated September 2015 and the divorce was final July 2015. The courts awarded me the house and I was responsible for the taxes. When we were done he electronically filed for my refund and said take the hard copy and have my ex wife sign and return them back to h&r block. In meantime I received my tax return, and my ex wife refuses to sign. So I went back to h&r Block only to find out that my HIRED PROFESSIONAL CERTIFED TAX PREPARER FILED MARRIED JOINTLY ! AND I NOW HAVE TO GIVE BACK HALF OF WHAT I RECIEVED! REALLY? I DEMAND ! my monies back from H&R Block and will NEVER use them again !

I've been trying to get my $400.00 owed me. I decided to try their e card offer which never came thru for me. They did try to resend several times, but to no avail. After that they told me they would send me check for the proceeds. Which has been several weeks ago. I feel like they don't know what they are doing and have lost something. So at this point all I can do is keep bugging them until something good happens. They are not trying to deny that I'm owed this money.

Called 3 times in order to get pricing in tax preparation. I received 3 different answers. I was told it wouldn't be over $200. It ended up being $420. I'd understand the high pricing had the service been excellent, but that was far from the case. I asked several questions and was lucky if I received a clear answer. I feel so ripped off and unconfident in the validity of my return. They messed up my return in 2013 and gave them another chance. I will never go back here again.

On 12/31/15, I purchased H&R Block's Premier and Business Tax software. After approximately 6 weeks of trying to get it to load and work properly, I requested a full refund from H&R Block in accordance with their customer satisfaction policy.

By the middle of March, after not hearing anything about the status of my refund, I called the company to inquire. They apologized and told me that they would immediately process the $74.19 refund. I then received an e-mail stating additional information was needed, and I provided it via e-mail.

As of yesterday (4/8/16), the company still refuses to confirm that my refund will be processed, and they have closed my file. I will be contacting my credit card company to initiate a chargeback and contact the PA Attorney General's Office for further action. AVOID WASTING YOUR TIME AND MONEY WITH THIS COMPANY!

Last year a friend and I went to H and R block to have our taxes prepared. I did not receive my state refund plus was told I would not receive a federal return. I come to find out today 4/7/2016, that my taxes were not filed and I paid 328 dollars out of pocket that has not been refunded to me. My friend also had his taxes prepared by the same preparer, and I was under the impression if you do not receive a refund, there would be no charge. Come to find out after he was taxed to pay over 8000 dollars, the preparer may have prepared his taxes incorrectly. Is there any compensation for either of us? or are both of us out of money, time and mind for choosing H and R block for preparing our 2014 taxes. This year I prepared both of our taxes using turbo tax and both will be receiving a refund. I will for now on prepare our taxes. No more fraudulent companies for us.

My husband and I went to file our taxes and realized we were missing some information about our cross-country move and one of my W-2 forms from the other state, also Leah who was doing our return did not know what one of the numbers was on my husband's W-2 so we needed to inquire about that from his employer. We filed most of the information but said we would drop off the rest of the information soon. I came back a week or two later and left my packet including all of my W-2 forms, all of my receipts, and the previous year's taxes. I did not hear from Leah so I called the next week to ask if she had received our documents. She told me yes she did and had left me a message saying so. I told her I had not received any message from her. We came in a week or two later to finalize and submit our taxes. Leah was not there and the woman helping us said she could not find any of our documentation but that Leah would come in early the following day to double check and call us back, we confirmed that they had the correct number to reach me at. I did not hear back from her, two days later another employee called us to say that Leah could not find the information and claimed that we had taken everything with us and further that she would be out of the country until March 31 and no one else could help us in the mean time. I then called the H & R block's main line and a case was started. I was called a week later and told the original person working on my case was no longer working with them and a new person was handling my case. I was very angry by this point, the woman handling my case referred to me continually by "Miss" and my first name which I also found very disrespectful. She told me she had spoken with the office manager and that we should come to a final resolution and that we would not have to pay for our tax preparation, which I found satisfactory. My husband went to the office immediately and was told we could have $50 off of the preparation when he disagreed they called the main line again and he was told there were no notes in our file. I have not been contacted a single time by the office handling our return. Even the main line has only contacted me once, the regional manager has finally been contacted he did call me immediately and claims that we will have a resolution by Monday, but taxes are due next week. We started this whole process over two months ago. I can say I will never use them again and would actively discourage anyone else from using. Not just for loosing our information but more so for the lack of follow through we have received from H&R block and the inability to come to a resolution in a timely manner.

I paid for peace of mind last year while doing my taxes. The tax officer made a mistake and IRS took 489$ from my returns due to this mistake. I have been going over and over to the local office and calling the peace of mind customer service but no one has helped me get my money back. The office manager at the local office said that she filed a claim on my behalf but I found out that this was a lie since the support office said there was no claim under my name or social security number. It has now been a year since I got the letter from IRS but the offices of H&R Block does not do anything but just says 'very sweetly' that they are on my case. This office has let me down very badly. I warn all to be aware of this fraud called 'peace of mind'. I have yet to get back my money and the manager is not in the office.