HP

On June 21, 2010, I purchased a tablet p.c. through HP’s Homestore/Paypal for $989.84. The tablet is fully covered by a supplemental “house-call” service plan that I purchased for an additional $331.19 in December of 2010. The “house-call” service plan claims to provide technical support and to protect against damage to the tablet. The “house-call” plan is advertised as providing the customer with convenience and peace of mind by claiming that a service technician will come out to my location within three business days of the reported issue if the problem cannot be resolved over the phone. In my line of work, like so many others, “down time” can generate a tremendous amount of stress while creating significant reductions in productivity and profitability. Therefore, I purchased this machine and invested in the accompanying, relatively expensive service plan so that I would have reassurance in the event that I needed tech support or if the unit was ever damaged.
On March 5th, 2011 my tablet p.c. screen cover was cracked when a peg installed in the keyboard pressed into the screen upon closing. Since the tablet is a touch screen device, my p.c. was rendered rather useless. I immediately contacted HP when I was told that they would send me a box and my tablet would have to be sent to a repair facility, then shipped back to me within 7-10 days. This option was completely unacceptable. First of all, I paid for and expected an in-home repair, with a three-day maximum turnaround time, as explicitly stated in the warranty. Secondly, I use the tablet for law school and for courtroom presentations so I cannot afford to have it sent away for over a week (+) while it is being repaired. Further, I have sensitive client data on the tablet that I cannot allow into someone else’s unsupervised possession, even in the process of repairing the tablet. It was for these reasons, in the first place, that I opted to purchase the much more expensive “house-call” service plan with the guaranteed three-day turnaround time service.
On the first day, I contacted HP and clearly explained my issue, but was met with constant “transfers”, “please holds”, “escalations to supervisors” and “accidental disconnections” which amounted to having to call back twice and spending over four hours on the phone that day. Ultimately, I spoke with Harish Prabha, a Level II Supervisor in HP’s Hardware Dispatch Department, who promised to call me back within 24 hours. I never received a call back from anyone at HP.
The next day, I called back to reiterate the urgency that my computer be repaired and to let HP know that I was very disappointed and frustrated that they were not honoring the warranty I paid good money for. The supervisor again insisted that they would not be able to send out a repair technician and there was nothing she could do. She said I would have to speak to a “case manager” in order to see if a technician could be sent. I informed her that HP’s choice not to honor the warranty was a breach of contract and also represented false advertisement. As many times as I was placed on hold, I heard the commercial for HP’s “in-home repair warranty” play no less than 5 times. The commercial asserted that a technician would come out to the home in the event a repair was necessary. This clearly reinforced the existing terms of the contract. After being on an extended hold, my wife saw that I was becoming increasingly upset so she recommended that I call back the following day and try to speak with someone at HP’s corporate offices.
The following day, I called HP corporate offices. I explained the situation and was assigned a “case manager” named Alexandra. Alexandra stated that this type of repair could not be completed in-home and that I would have to send the computer in. I then informed her that I had contacted local HP-authorized repair shops and they offered to fix the screen within 20-40 minutes. I asked if HP would reimburse me for the cost so I could move on. She declined and said she could send me the part for the computer, but that a technician was not available to come to my home for repairs. I told her this was unacceptable because I am not a technician and don’t know how/ wasn’t comfortable performing this type of repair.
Tuesday, I called HP corporate office again and Alexandra stated she would look into what she could do to get the computer repaired and then call me back. She never did call me back. I called HP back later that evening and was connected to Alexandra again. This time she told me she had good news; that she could arrange to have a technician come out to my office and fix the computer Thursday, March 10th. Although this was 5 days after the incident was reported, I just wanted my computer fixed and so we arranged to have the technician come out to my office that Thursday. I was still very frustrated after spending over 8 hours total on the phone, but I was glad to have the promise that I would have my computer back up and running in a couple of days.
Wednesday, however, I received a voicemail from Alexandra stating that there were no technicians available to keep the promise for the Thursday repair. I called back and she said the earliest possible date was Monday, March 14th. I reminded Alexandra of the warranty provisions that had already been violated at which point she absurdly said “the warranty is subject to change”. After reminding her that a warranty is a contract, and therefore not subject to change, I recapped all that I had been through trying to get my laptop repaired; I reiterated that I had already been extremely patient and that HP had wasted a lot of my time and done absolutely nothing. I told her I would have never purchased a $1, 000.00 piece of equipment backed by a $330.00 warranty if the company selling both would not honor its word on either. I told her that a “maybe Monday” would not work. I told her that I would be out of town for a conference Monday and asked if they could have a technician fix it in Cambridge, MA since that is where I would be for a week. She said that she didn’t know and made no attempt to find out if that suggestion was possible. I then informed her that if HP did not get the technician out as promised, so that I could use my laptop for class and work as intended, that I would be returning the machine to them. I then gave Alexandra three options: 1) fix the computer as promised under the warranty; 2) reimburse me for the cost of having it repaired myself; or 3) I would contact my bank to request a refund because of the obvious quality issues with both the machine and the warranty. Alexandra informed me that there was nothing else that would be done to honor the warranty and that I would just have to contact my bank if I didn’t want to wait the un-specified amount of time.
For me, this scenario represents the worst of the worst corporate philosophies toward customer retention and customer service. I gave this company my hard-earned money and numerous opportunities to fix a defect with the machine’s quality. I also endured hour after hour on the phone trying to make things work with the warranty repair. Ultimately, HP chose not to honor their warranty. I am very fortunate that the problem was with the screen instead of the hard drive whereby I would not have been able to transfer my data to another machine while searching for a solution (a solution that was supposed to be provided by the manufacturer, not the customer). I am just lucky that I am not experiencing a situation that could have cost me even more time and money than this one has. This ordeal was an obvious wake-up call that I need to immediately find another company to entrust with my business. My bank has my back on my complaint and is refunding my money. I am also following up with a formal complaint against HP with the Office of the California Attorney General for false advertisement and willful breach of contract.

I recently bought an hp printer from costco. When I got it home and hooked up the application panel would not light up to perform any function (I. E. Scan, copy, print). I contacted hp and, after extesive troubleshooting, was told it could not be fixed on-line. They said they would give me a coupon to go get another printer. The coupon turned out to be a joke, it was for printer cartridges and other support items for this printer. Still don't have a new printer. Hp support ***! Hp does not care about their customers only the money!

I started renting an HP laptop at $60 bi-weekly. Shortly after starting to rent it, the charger went funny. Sometimes it stops working. I like to take the battery out so I'm not overcharing it and zonking it out, so I like a working charger. When I took it in to complain, they told me I shouldn't use the charge chord. That it was only for traveling. It didn't make sense and they didn't make any effort to replace it. Then last week, the night I paid my 60$ payment, my operating system was erased. I took it in. They didn't give me a replacement loaner as promised. They did a poor job fixing my problem and I was sent home with it after only an hour. It kept freezing and was incredibly slow. Then this morning, the harddrive went. I was mad. So I did a little research. Why was my "brand new" laptop delivered to me without even a box or intrustion manuel. Why did it look dirty and scratched. Turned out the laptop they sold to me as a "new" laptop was someone's second hand computer. So I will have paid over $1500 for a secodn hand computer.
This morning I outright bought a brandnew laptop and I am returning the computer I have from EasyHome. I am a very dissatisfied renter.

My husband and I purchased a laptop brand HP (the price QR3099 equal to
530 poundsterling)in Virgin Megastore in Doha, Qatar on thursday feb 17th, 2011
around 8 p.m.
As soon as we got home we set it up and turned it on. Immediately we heard a
loud noise of fan comming from the laptop.
Because the problem persist, we determined to return to the store the next day.

When we talked to the employee he said that we cannot return it unless there's
manufacture defect on it.
We explained the problem and asked the store to check it.
After a couple of days they told us that the problem fixed and the store cannot
tell us what went wrong with the laptop but whatever the problem was, it was
fixed according to the employee.

We went home and turned on the laptop and the EXACT SAME PROBLEM OCCURED. My
husband went back to the store immediately and the employee said that the loud
noise is normal.

NORMAL?

My husband and I have been dealing with laptop for more than 10 years and we
know it for sure that THERE IS something WRONG. The very loud noise (it sounds
as if the computer working very hard and the fan keeps sounding as if the
computer is trying to reboot. bear in mind we just turned it on and hasnt put
any file into the computer yet so the machine is not supposed to sound working
hard) is not supposed to be there! the store staff kept bluffing trying to make
us accept the condition of the defected laptop.

She refuse to refund our money and said IT IS THE STORE POLICY THAT THERE IS NO
REFUND OR EXCHANGE. IF IT IS DEFECTIVE THE CUSTOMER SHOULD SEND IT TO THE
SERVICE CENTER AND IF THE SERVICE CENTER CANNOT FIX THE PROBLEM THEY WILL
CONSIDER TO EXCHANGE THE PRODUCT. But what is the acceptable timeline To wait
until it gets fix? this is a brand new laptop we are talking about not the one
that has been used and suddenly get damaged! It should be THE VIRGIN MEGASTORE
RESPONSIBILITY TO DEAL WITH THE DAMAGED PRODUCT BECAUSE THE STORE CAN RETURN IT
TO THE MANUFACTURER!

I am very surprise of the staff statement since we haven't got any chance to use
it yet. It damaged already when we received it. We asked to talk to the manager
and she says the manager is away. I went there again by myself few days later
and still the manager is no where to find. Talking to the store employee is like
TALKING TO A TOMB ! all of them just repeat the "it is store policy...".
EVENTHOUGH THE PRODUCT HAS BEEN DAMAGED THEY STILL REFUSE TO REFUND? AND KEEP
SELLING IT? IS IT HOW THE VIRGIN STORE MAKE MONEY ALL OVER THE WORLD? This
is a LOW MORAL trading practise.

It has been 2 (TWO) WEEKS since I bought it and I have never been able to use
it.
The store still refuse to refund our money!
This is getting STRESSFULL because I really need the laptop ASAP. I will go on
vacation for a month start end of march which means that if I wait until they
fix the problem, it will be another 2 months till I can use it and I am sure the
store will use it as a ground not to refund my money back because it has been
over 1 month.

I am VERY DISSAPOINTED for the service I have in Virgin Megastore (I should
refer to it from now on as Virgin MegaTHIEF).
If I dont hear anything from the Virgin headquarter regarding my case WITHIN FEW
DAYS, I am so determined to write a CONSUMER COMPLAINT REPORT in the media here
just to alert other potential victim. Not only the media in Qatar but also
online media, I really dont want anybody to have the same bad experience as I
do. This irresponsible merchant shouldn't be out in the market.

I hope the virgin store can evaluate my case and do a responsible action to your
customer.
call me to my mobile : +[protected]

your VERY UNHAPPY customer
Yossi anas

I attempted to copy a document and the printer jammed... Cannot get paper out... Printer won't work

We bought an HP 50 inch plasma in 2017. Recently as we were watching it there was a very loud popping sound and it went out. has not worked at all since. We called Best Buy about a repair and they gave us a number to call. The man who contacted us back said they do not work on HP's and that they have not been in production since 2017, that the parts were difficult to find. We than called HP. They wanted a credit card to even discuss it, than they said that for 700.00 they could refurbish it...right. So, we have this 1800.00 T.V. that was supposed to be "top of the line" and Best Buy kept harping om how this thing would work for over 60, 000 hours. Considering we work 60 hours a week and don't keep the television on all of the time, it fell WAY short of that promise. We also have heard that there were specific problems with these televisions, as I am registered with the company they made no effort to contact me and offer any kind of assistance knowing there was a problem. I would think at the very least they would offer the refurbish for free or at the value of the parts which should be way less than the 700.00 they want. I bought this brand because I have always had H computers and was assured I was buying another great HP product... NOT. I am very disappointed and would very much like my money back.

I bought this printer about 8 months ago or less and have hardly used it, mostly because approximately 70% or more of that time, it has not synced to my computer for me to use. It is an office printer but just myself using it and my kids have been able to squeak out a few reports on it. So an ink message comes up and I am shocked it could be out of ink when I haven't even been able to use it. Took a screen shot of the ink level and it does not look ready to replace to me. Without replacing it though, the printer ceases all function such as scanning images. This is really irritating. Want my money back so I can get a printer that is not an ink scam.

The HP I have is awful - its a printer, scan and copy unit- no fax option- no cable comes with it- to hook it up- it's a desk jet 1055 and eats ink like no ones business. DO NOT BUY THIS, unless your made of money or have a ink factory in your backyard. NO JOKE- there is no remedy for this printer, HP has tried to make it meet the yield and has failed, and even sent to me- as a professional courtesy 2 free 61XL ink units, and they failed as well- by almost 69% to 75% - bad average!
Even the replacement cartridge called 61XL which I can't find anywhere- that were sent to me by HP after I sent a firm letter to them about this rip off - yet even the HEFTY 61XL black ink still only pumps out 300 to 350 pages, when its yield claims to be 480 pages and I'm not printing the library of congress...where the average 61 cartridge prints less than 77 pages...forget about it- with a claim of 190 pages -yield, and I made all the adjustments that HP required me to do- but HP keep's this info to themselves so you go broke buying ink - until you wise up and complain or ask tech support.
So back it goes to TARGET before I'm stuck with it, and back to my still working OLD 5510 all in one printer- scan- fax- copier, and the ink for this printer in a duel pack is $61.00 at Target, one color and one black ink authentic HP ink, comes in a box- yield is 500+ pages for the ink and it's right on the money - why did I change- I have no idea, guess I wanted new technology and cheaper ink - well it's true that the 61 HP ink is less expensive - $13.99 for Black- and the color one is $19.99, but you'll spend half of your working life replacing the ink, for it's not up to par. BAD DEAL- if you're looking - don't buy the 1055, its a big mistake and a rip off. I have contacted HP in the past and the problem still persist- I am going to return this unit, for its deceiving and this raises an inference of deception to get you to buy more ink, and HP is well aware of this issue and has taken no corrective measures to inform the public of the ink issue - one has to be an investigator and use you own due diligence to remedy the issue - yet there is no remedy the unit is not good and very expensive to use as opposed to other units by their competition or staying with older HP units that use ink correctly and meet the yield almost to the exact page count, this is a downturn economy after all and I view this is as ploy by HP to make more money off an inexpensive printer-that mind you has no fax capabilities that uses INK at an ALARMING RATE. RIP OFF and NOT FAIR BUSINESS PRACTICE, very disappointed.

I got a mail from hp Online Draw
reply-tohp Online Draw that I won a prize of a big amount and I need to submit my details. After looking this site, I found that the same user has been sending the sam set of frauds to more and more people. I attached here with the proof documents.

Want to waste a saturday morning? Call HP Support. I called this morning about a problem on a new envy printer. The first call took 30+ minutes. The guy in the Philippines at the call center took my info and, because they have not yet been trained to deal with envy products, said i would have to talk with someone in India at the Elite Stream (?) Engineer Group - Level 3. However, he could not get anyone in that group to answer the phone. He at least had the courtesy to ask me to call back in 30 minutes and gave me a trouble ticket number.

Idiot that I am, i called back in 30 minutes. Of course, I had to repeat everything again. The I got put on hold for 30+ minutes. I ultimately hung up and later called back and asked to talk with a supervisor. None of them would talk to me until i recounted the entire experience to the tech answering the phone. Then I got put on hold for another 10 minutes until i finally spoke with John (101921). He asked me all the information AGAIN and had the gall to ask me to diagnose the problem "its a hardware update problem, right?"

All of this after listening to 40+ minutes of advertisements on hold about HP's great customer. Gimme a break.

I purchased this desktop (HP6654Y) on 11/06/2010.It freezes up, will not shut down and Windows mail is not working 50% of the time.I have to shutdown 3-4 times a day. It has been sent 2 times for repair, a hard drive re-format and replacement of the motherboard. It did not help at all!Case manager(Justin) telle me it is the software(Mail).I uninstalled it and resinstalled...guess what it is still CRAP!I have requested a replacement but Justin(case worker say he can only authorize a repair and there is no one above him I can further my complaint...this is the 2nd and final HP computer I will buy>>>>>>>>>>>>>>>

I bought printer about a year ago. I was having trouble just printing black ink. I put in a new cartridge and having the same issue. It was printing as if you were looking at it thru the other side, very light. The color prints however were fine.

I called Customer service thinking my setting might be off because the online solutions are no help. They said my warranty was up and they wouldn't even help me with any solutions after going thru everything for 15mins, serial number, model, etc... She wanted me to try the old cartridge. Needless, to say I hung up and do admit, I used foul language. Why do you buy product, have it less than a year, and you can't even ask for help?

I feel this is important because we should expect customer service every day... not just if we have a warranty.You should be able to get an answer about the product. I was not asking for anything to get fixed. I was asking how the settings should be.

I will never buy another product from them again...and if anyone else is in the market for computer/products, and you expect good customer service everyday, don't go to HP! In my opinion, they stink!

Hi..I'm actually a staff for HP which has just been converted from a contract staff to permanent status.What I am not satisfied is how the management revise the salary for staff whom has work for a longer term and has yet to get an increment.
It has been an issue among us that the salary had not been increased, not even MYR50.Whilst the travelling allowance has been taken off, until to this date they have yet to come uot with the decision of either to continue with the allowance or not.It is a nerve racking moment knowing that other staff that has just been employed 2 months after us, had their increment while us, had been left in the darker side.
It had been a tradition within the department that the more close you with the boss the higher chances you will get an increment.
For me, this is really absurd, really disgusting, mostly really stupid that we need to be sweet talker to get an increment.
We couldn't really travel to work anymore, as my travelling expenses had reached a point of MYR310 per month and i could not simply move or rent out as i am already married and had already bought a house. I need to wake up at 5am every morning so that i could arrive slightly early to get to the office.
HP office is at Cyberjaya which is located at a remote area where bus andd taxi are rarely seen around here. There is only a shuttle bus that goes around Cyberjaya and waiting time of every 15-20 minutes. From there, I have to catch another bus to Putrajaya Sentral to catch another train to Kuala Lumpur.
HP do not have the initiative to actually get a transportation arrangement for it's staff. Even if we drive to work the cost will be around MYR350++ as per tol fare and petrol per month minus the car loan that we need to pay every month.Plus that, well, you what it's like.
It is not a good time for me and some of my collegues to quit and find another job, but since the situation does niot change we had to think of another job.At least, a job that do appreciate it's staff for it's performance based and not from being a sweet talker and all.

Hp hewlett packard complaints - desk jet 1055
Review all hp hewlett packard complaints
Hp hewlett packard
Posted: 2010-12-11 by james ostrowski

1055 desk jet
Complaint rating: 0 % with 0 votes
Company information:
Hp company
United states

Problem with ink, december 10, 2010
By
Duffen - see all my reviews
This review is from: hp deskjet 1055 all-in-one printer - black (Ch347a#b1h)
Hp hewlett packard
Posted: 2010-12-11 by james ostrowski

1055 desk jet j41oe
Complaint rating: 100 % with 1 votes
Company information:
Hp
United states

Beware of deceptive practices by hp regarding a inexpensive printer with no fax option that uses ink at an alarming rate. Cartridge 61
No 61 ink in black and color does not yield as they claim on the box a 190 documents for black and 165 for color (tri color)
This is a deceptive lie and you will find that out of the box the printer 1055 is set to use ink at a rate of around 55 documents with a word count range of 255 to 290 and a character count of 1, 255 to 1, 999 including spaces - this is far from 190 sheets. Hp knows this they want you to buy more ink and you will unless you know you are being ripped off.
When you call hp customer service or tech support they run you around like a goose on a leash and then hang up on you or promise (after 7 call backs to customer service) that a supervisor will call back in 15 mins - of course this never happens and you are left with no resolve, other than a recorded call by them that may or may not be reviewed - instead you are only to be met with no resolution or promise of ownership of the problem by hp.
In short hp knows that the 1055 desk-jet will use ink at a alarming rate and not yield 190 pages and you will run out and buy more and more number #61 cartridges for the 1055 until they inform you that you have to reset the unit to max out the ink, this is nothing short of a deceptive practice and illegal in most states, for and by under the pretense of confidence and trust hp leads you to think that the issue lies with you and not them and milks you for 19.99 a cartridge until you catch on and call them only to be lead relentlessly in circles and even under the advisement / threat of a class action suit and deceptive practice claim with the illinois state attorney and the federal trade commission and the illinois commerce commission and the better business (bbb) they still remain steadfast in their claims and send out the unit called desk-jet 1055 usb j41oe as is - and rip off the general public and this-is false and deceptive practice and it must stop - have you been ripped off - ask for reimbursement of the ink as I have - watch how they handle it, then file a class action suit for it's time for hp to learn a very hard lesson - you don't do this to consumers who have in the past used your product and then deceive them in the long run after you have gained their confidence that leads you to believe the hp company is just and fair - for they are not. This is a marketing tool that is unfair and clearly deceptive. Submitted by james ostrowski [protected] purchased at target 31.00 with 2 mini ink cartridges and no usb cable is provided. They did answer my complaint and sent 2 xl black ink at no cost to me on 12 15 2010. Perhaps if you have the same type of claim, they may also do the same for anyone else who has been deceived by this company, uouhave to complain!-
For nothing has changed - you still have to know to go to draft quality in setting and then to fast draft / blank ink and color ink okay / and then no dpi enhancement - stay with 300 x300 - low as you can go with this printer. Good luck people. Don't - get screwed on ink purchases ! Its hard enough to find 61 ink black or color - let alone 61 xl, I have never seen it anywhere as to date jan 8 2011. Perhaps its just too new.

Hewlette Packard's product quality and customer service are shockingly poor, to the point of being criminal. I purchased a high end HP desktop in December of 2009 at a cost of over $1200. Three weeks after purchase the computer "Blue Screened" when exiting sleep, hibernate, and hard boot intermittently, sometimes taking all day and many boot attempts to boot successfully. In the past year I have had to send the computer in for repair (for the same issue) 4 times and the problem is still there. In addition, the power supply burned out. I will bulletize my experience below for the sake of brevity...
1) Blue screen from suspend and boot - Spent over an hour on phone w/customer service - asked for money back but HP would only repair. Sent computer to HP - HP replicated the issue - got computer back 3 weeks later - same issue showed up again after about a month.
2) Blue screen from suspend and boot - Spent over an hour on phone w/customer service - asked for money back but HP would only repair. This time HP gave me an option to take the computer to Best Buy and have the Geek Squad take a look at it, so I did. Geek Squad replicated the problem and found there was a BIOS upgrade to fix it. Upgrade BIOS - computer worked for a few months then the same problem came back again.
3) Blue screen from suspend and boot. By the time I got around to calling HP, the power supply also burned out - Spent 2 hours on phone w/customer service. Customer service actually insisted on stepping me through debug steps inside the chasis, unplugging boards and cables even though I have 25 years of computer industry experience and told them the power supply was smoked!? - demanded money back and HP refused saying they would only repair. Sent computer to HP - HP replicated the issue and replaced the power supply and motherboard - When HP sent the computer back to me they forgot to screw the power supply to the chasis so it was bouncing around inside the chasis during shipment. - The computer worked for about 2 weeks then the same blue screen issue came back.
4) Blue screen from suspend and boot. - Called HP demanded money back - HP refused saying they would only repair.

OK, you get the idea. Each time I send it in, I am without computer for three weeks and I have to reload my applications and deal with any lost files/data. Stunning that a refund is not available for a product that is simply unusable, especially when the issue appeard so soon after purchase and has not been fixed after so many attempts. HP clearly does not feel any sense of consideration for their customers, nor does it feel any accountability to stand behind their product and pfrovide refunds for lemons. Once HP has your money they are happy to inconvenience and rip off their customer to any degree rather than demonstrate corporate accountability and integrity.

In oct. 2008, I purchased a new hp pavilion dv4 laptop. 23 days later, it began to malfunction. Less than 1 month old! Over the next 9 months it was sent for repair 4 different times. Each time I got it back, it worked correctly for a short period of time, then would begin malfunctioning again. So after the 4th "repair" & still malfunctioning, I emailed the president/ceo of hp. This was in the 10th month. A few weeks later a hp rep called me to get more info. After explaining all the problems & informing rep of the 4 failed attempts by hp to repair it, the rep ask what I wanted them to do. My reply was that I want hp to replace my dv4, barely over a year old, with a new dv4 or laptop of equal value since mine was obviously a lemon which could not be repaired. The reps response was: "we're not going to just give you a new laptop for free!" I argued that a free replacement would be only fair, since their product was obviously defective to begin with. The rep replied that hp would repair it for a fee since it was 40 days out of warranty. I responded that hp had made 4 attempts while it was still under warranty & failed all 4 times. Anyway, to date hp has remained totally unwilling to replace my laptop, which quit working completely on 12/12/10.
Bottom line; hp products suck & so does the company! Screw hp & all of their products! (Bty: i'm using my new netbook of a different & far superior brand).

In beginning of December of 2010, I sent my HP G60-635 laptop PC for repair to HP repair center in Texas. As part of their commitment, they provided me a prepaid box via FedEx. It had some issues with the fan and overheating problem. When I originally spoke to someone over the phone, I was told that they will contact me via the phone if anything changes as far as what the repair status was. Well, I never received any type of call or even an e-mail, EVER! So I called two days after they received my laptop to check the status myself, the automated system asked for the order number and zip code. It did NOT recognize it, which I thought was strange enough. So when I got a rep from overseas on the line, he checked the status and said that the tech dept had accidentally put small scratches on my laptop and that they discovered that the motherboard needed to be replaced which will cost me over $400+ dollars. My laptop is still under the 1 year warranty. So to make the story short I told the rep that my motherboard was fine and to fix the scratches they put on the laptop as that was absolutely unacceptable! So he transferred me to some other department, then he again transferred me again. Finally, I spoke to a case manager who also overseas, said that they can't do nothing for me but to send me my laptop unrepaired back to me. At this point I was on the phone for 1:15 minutes. With this case being sad as is, I will never purchase another HP product, never less an HP laptop again. This company claims to have "Award Winning" customer service, not sure how cause they don't even speak English, what awards do they get for their rudeness and disrespect? I really had not much to say in this situation regardless of me calling and speaking to these Hippocrates. One time when I called back to check the status the rep said, " I see this is the 3rd time you called today, what do you need now?" I was like hell no! So stay away from HP as they are unwilling to help you or repair your computer as they promise. Not only did they not fix my issue which is under warranty, but made up a fable about my motherboard being damaged, and put scratches on my laptop. Stay away from HP and spend a bit more and get Sony Vaio series.

BEWARE OF Deceptive practices by HP regarding a inexpensive printer with NO fax option that uses ink at an alarming rate. CARTRIDGE 61
No 61 ink in black and color DOES NOT yield as they claim on the box A 190 documents for black and 165 for color ( tri color)
This is a deceptive lie and you will find that out of the box the printer 1055 is set to use ink at a rate of around 55 documents with a word count range of 255 to 290 and a character count of 1, 255 to 1, 999 including spaces- this is far from 190 sheets. HP KNOWS THIS THEY WANT YOU TO BUY MORE INK AND YOU WILL UNLESS YOU KNOW YOU ARE BEING RIPPED OFF.
When you call HP CUSTOMER SERVICE OR TECH SUPPORT they run you around like a goose on a leash and then hang up on you or promise ( after 7 call backs to customer service) that a supervisor will call back in 15 mins- of course this never happens and you are left with no resolve, other than a recorded call by them that may or may not be reviewed- instead you are only to be met with no resolution or promise of ownership of the problem by HP.
IN SHORT HP KNOWS THAT THE 1055 DESK-JET WILL USE INK AT A ALARMING RATE AND NOT YIELD 190 PAGES AND YOU WILL RUN OUT AND BUY MORE AND MORE number #61 CARTRIDGES FOR THE 1055 UNTIL THEY INFORM YOU THAT YOU HAVE TO RESET THE UNIT TO MAX OUT THE INK, THIS IS NOTHING SHORT OF A DECEPTIVE PRACTICE AND ILLEGAL IN MOST STATES, for and by UNDER THE PRETENSE OF CONFIDENCE AND TRUST HP LEADS YOU TO THINK THAT THE ISSUE LIES WITH YOU AND NOT THEM AND MILKS YOU FOR 19.99 A CARTRIDGE UNTIL YOU CATCH ON AND CALL THEM ONLY TO BE LEAD RELENTLESSLY IN CIRCLES AND EVEN UNDER THE ADVISEMENT / THREAT OF A CLASS ACTION SUIT AND DECEPTIVE PRACTICE CLAIM WITH THE ILLINOIS STATE ATTORNEY AND THE FEDERAL TRADE COMMISSION AND THE ILLINOIS COMMERCE COMMISSION AND THE BETTER BUSINESS ( BBB) THEY STILL REMAIN STEADFAST IN THEIR CLAIMS AND SEND OUT THE UNIT CALLED DESK-JET 1055 USB J41OE AS IS -AND RIP OFF THE GENERAL PUBLIC AND THIS-IS FALSE AND DECEPTIVE PRACTICE AND IT MUST STOP- HAVE YOU BEEN RIPPED OFF - ASK FOR REIMBURSEMENT OF THE INK AS I HAVE - WATCH HOW THEY HANDLE IT, THEN FILE A CLASS ACTION SUIT FOR IT'S TIME FOR HP TO LEARN A VERY HARD LESSON- YOU DON'T DO THIS TO CONSUMERS WHO HAVE IN THE PAST USED YOUR PRODUCT AND THEN DECEIVE THEM IN THE LONG RUN AFTER YOU HAVE GAINED THEIR CONFIDENCE THAT HAVE YOU BELIEVE THE HP COMPANY IS JUST AND FAIR - FOR THEY ARE NOT.
SUBMITTED BY JAMES OSTROWSKI IN CHICAGO ILLINOIS USA 12 10 2010

I sent my HP laserjet 2605dn for repairs at the Penang HP Service Center, Malaysia
At the time I sent my printer had 3 full color cartridges and an almost empty black cartridge
But when I switched on the printer after the repair I was shocked to find that the blue cartridge is almost empty
This is very unethical
I never expect that a supposedly reputable international company like HP could involve itself in such hanky panky
I think all HP customers must be aware of the dangers when they send their products to HP service center for repairs

Hp laptops a big disappointment to buy (my every parts are require replacement)
Buy it but own risk
Serial no: ina01401lf
Product no: wp670pa#acj

Its a matter of great shame for hp in which faith I purchased this laptop. I bought my laptop dv4 tu2110 in april 28, 2010. after buying I am continuously reporting different issues with my laptop.
First I reported my battery is faulty but as I went to service station they did not get agree. then I faced problem in my hard disk and after checking my laptop they confirmed the issue and reported that my hard disk is defective and give me replacement on 21.10.10 (ref. no: [protected]).
After few days again I reported problem in my battery... but they diagnose it and reported as problem in my charger not in battery and they replaced my charger on 25.10.10 (sr. no: 4710, simtech computronics ahmedabad, dated 21.10.10).
Now I am again facing problem in my hard disk. its bio test shows hard disk is defective and it need to be replaced. how is it possible? only one month before, my hard disk has replaced by hp service station people and again I am facing same issue. that means I have been replaced with defective hard disk. I have already complain at support desk (ref no: [protected])
Now I my battery is also reporting failure.
Failure id :9ga860 53f5ak 8d4u2j-c09603
Case id is [protected].
I am requesting to do needful regarding my case otherwise I will have to file case against hp.

I just want to know how many times I will have to visit hp service station to get it repair... this laptop has become night mare for me.