HP

I purchased this HP Pavilion Slimline two years ago from HP on line. I thought I was dealing with a reputable company. My computer has started freezing up on me whether I am in Inbox and doing whatever at the moment. I was referred to the HP US TCO Escalations Team. The response I got was that I would have to pay (since my warranty has expired) to ship my computer out across the country to God knows where for this team to check it. I am not willing to pay 299.00 ( she then offered 40% discount and then 50% discount for this supposedly service). I am the only person who uses my computer. It is a home desk top and I certainly do not abuse my computer. Under these circumstances, I should be give either a replacement computer or some kind of rebate to purchase a new one. I should not have to pay, when I was told that HP is aware of the "freezing" problems with their HP computers. Therefore, if I don't receive better customer service, I will no longer be a HP customer nor will I recommend HP products, as I have in the pass.

I bought an hp pc in rio de janeiro - brazil

I bought one on 3/12/11 pc hp brand, model omni 200-5320br (S / n brg1350044) showing defect after 30 days of use.
On 03/01/12 I contacted hp support requesting the address of the service, which was denied me. The answer stated that it would have to be exhausted all the stages of testing, before having the authorization to send the pc technical support. All this bureaucracy has led to delay in care for 15 days.
Because of this, the pc was received technical assistance (Multiplus) on 23/01/12 and is so far undefined.
The multiplus that more than 35 days without completing much less to give a deadline for completion of the incident. What totally disregards the cdc (State consumer protection code).
Not to mention that since i'm 60 going to do without a computer.
Working in the business of technology and because of this need to earn the same money.

And the first time I purchase an hp product and never thought I could be so iguinorado by a company. And a total disregard for the customer.

Based on article 18 of the cdc, where the legislature exception cases for the exchange of parts or repair the product may lead to the deterioration in the value-added product or product it is a commodity. These cases, the consumer can do it immediately one of three options (Replacement, reduction of the price and refund the amount spent, updated for inflation) , without waiting for the expiry of 30 days for the company to fix the problem.
I bought a new machine!
I continue to have a new appliance factory!

My HP G60-458DX has had black screen issues intermittently since i purchased it, but almost constantly now. When opening screen from sleep mode the screen was almost always black with LED's lit and sounds, but no display. Restarting multiple times would usually alleviate that problem. BUT NOW, the computer just shut off during use and will not turn back on. The power cord works on other computer and my charging light comes on at the adapter connection, but absolutely no sound, lights or anything happens when POWER button is pressed. HP says, "Sorry, your product is out of warranty, " and they won't even talk to me about troubleshooting unless I purchase an additional service plan. This is my 3rd HP notebook computer purchase in the past 5 years, and it will also be my LAST! Customer service still sells me on most products I buy- so my experience with HP service people has taught me to stay far, far away from HP in the future.

On March 31 2011, I ordered HP Pavilion dv7t Quad Edition custom Notebook PC from HP website at the time of order the shipment date was April 15 2011. On April 18 i call HP customer service to inquire about my order status and i was informed that my order is delayed by 2-3 weeks. To my disappotment I was not compensated for this delay nor my order shipment was changed from 5-7 business days to 2 day delivery. Also I was informed that there is part shortage hence the build is delayed . So i am sure this is a back order but on march 31 when i placed my order as a consumer i was not informed that this is a back order and was charged for the entire amount upfront which i believe is againist the law to change full amount on back order. Also I wanted to gift this laptop to my wife on May -8 and due to HP goof up i will not be able to gift her on time. Which has cause me imense pain to me and my family.

Clock slows down a few minutes a day, Have sent back to HP 3 times and still doing the same thing.
HP7-1054. Only changes I've made are add a second hdd and changed ram from 6 g to 16 g..Neither change should affect time

My HP desktop is 23 months old and the motherboard went. I have a P6310y pavilion. When I bought it I spent a little more than I wanted to get the best. 6GB RAM 1TB hard drive good graphics card, dual-core processor. etc. I was just told that my motherboard is bad and needs to be replaced cost starting at 350 and up. No recourse from HP product is out of warranty. Will not pay to have the motherboard replaced because after searching the net I see this is a common problem with this particular motherboard. I will never purchase another HP Computer. When I called the support # they told me that it was my fault for not buying the extended warranty. So I guess they know there stuff is crap. Is it wrong to assume that when you spend $1000 dollars on something that you expect a minimum level of product quality? Failure of the motherboard in 23months is unacceptable to me.

My printer is vibrating when we are starting the printer and vibrating

My company has bougt a lot of HP m2727 All-in-one printers. We've had like 10 or 15 of them going bad the past year. They freeze or dont start up. Full of parts have been replaced, nothing helps. It a lemon product.

Reg :- Complaint of new HP laptop purchased

I had purchases a HP Laptop no HP 3124 TX ON 12/04/2011 for Rs 52000/- from HP authorised Dealer The Dealer has promised us that the said LAPTOP is recent launch by HP and very fast with excellent battery backup of 3-4 hours.
But after we purchased the laptop we experienced that the LAPTOP is running very slow even slower than the our home PC which was purchased 5 years ago. The battery backup of LAPTOP is not more than 1 hour after 100% charging & sometimes even less. It often hangs up without showing any error or warning and then automatically shuts down.
When we bring the problem to the vender he simply refused to acknowledge the problem and not helped in any way. They told us to go to HP service center. We suspect that the vender has sold us a second hand Laptop in a new packing, as when we reached the shop of vender the packing of Laptop was open and they were using it & then they sold the same to us saying that it is new one.
We had also taken the laptop to hp service center who at first returned it back commenting that battery is alright, now again on 30.04.2011 we had taken the laptop to HP service center & now they are acknowledging that there are problems with the Laptop that - battery is defective & It is heating up too much & even Mother Board screen is also defective. The laptop is lying with them and they are not giving any satisfactory reply when it would be repaired or replaced. Here through this platform I would like to lodge complaint against HP that they had sold a defective Laptop to us by making false promises and now refusing to sort the matter.
Hp replase 10 parts with in 6 months .
I demand HP to replace the defective LAPTOP with new Laptop as soon as possible.

Young, seemingly nice girl rambles on about contest for Youth Communication Award. She wins points for college scholarship. After a lot of talking she gets around to offering magazine subscriptions for sale. Bought two subscriptions, wrote check, girl left. Googled company and could not find (HP Consulting). Googled address and found multiple complaints under different name (Syn, Inc.). Stopped payment on check. It is appalling they are using a young girl like that. I was foolish.

On September 25, 2011, I purchased a new HP Pavilion p7-1042 desktop CPU, monitor, mouse, key pad and printer from Best Buy Coventry Road, Ottawa at a cost of $829.30. I actually got to pick it up on August 16, 2011. Next I had to purchase MSWord OHS 2010 software to replace MSWord 2000 at a cost of $146.89. After the new HP was set up by a Geek Squad technician, desktop icons frequently would not appear when the PC was turned on. Often I had to open in safe mode. No problem said your technician just hit F8 or, F10 or, F11 or, control-shift-ESC to bring up Task Manager. No way did this work. The PC became slower then stopped working. I returned the tower to Best Buy Coventry Road on September 25, 2011. Well, guess what? The hard drive in this piece of HP crud had crashed after just six (6) weeks.

But then the tower had to be sent to HP in Toronto for repair. It would take two to three weeks. My data would be wiped from the hard drive. So, I had to buy a flash drive at a cost of $20.33 and have my data downloaded at your Coventry Road location at a cost of $100.89. I had to buy an Acer AX3990-EB20P at a cost of $489.84 so I could continue to work on my home-based business. And what did your Geek Squad representative at Coventry Road suggest? He asked if I could borrow a friend’s computer or use a library one in the interim. As of this date, October 10, 2011, I am still without your HP Pavilion p7-1042 product. No communication from HP's brilliant ‘service’ staff either..

NEVER BUY HP PRODUCTS; NEVER BUY FROM BEST BUY (aka WORST BUY)

On September 25, 2011, I purchased a new HP Pavilion p7-1042 desktop CPU, monitor, mouse, key pad and printer from Best Buy Coventry Road, Ottawa at a cost of $829.30. I actually got to pick it up on August 16, 2011. Next I had to purchase MSWord OHS 2010 software to replace MSWord 2000 at a cost of $146.89. After the new HP was set up by a Geek Squad technician, desktop icons frequently would not appear when the PC was turned on. Often I had to open in safe mode. No problem said your technician just hit F8 or, F10 or, F11 or, control-shift-ESC to bring up Task Manager. No way did this work. The PC became slower then stopped working. I returned the tower to Best Buy Coventry Road on September 25, 2011. Well, guess what? The hard drive in this piece of HP crud had crashed after just six (6) weeks.

But then it had to be sent to HP in Toronto for repair. It would take two to three weeks. My data would be wiped from the hard drive. So, I had to buy a flash drive at a cost of $20.33 and have my data downloaded at your Coventry Road location at a cost of $100.89. I had to buy an Acer AX3990-EB20P at a cost of $489.84 so I could continue to work on my home-based business. And what did the Geek Squad representative at Coventry Road suggest? He asked if I could borrow a friend’s computer or use a library one in the interim. As of this date, October 18, 2011, I am still without the HP Pavilion p7-1042 CPU. No communication from HP's brilliant ‘service’ staff about why it takes so long to repair their crappy stuff. DO NOT BUY HP COMPUTERS. DO NOT BUY FROM BEST BUY (WORST BUY).

Hi there,

I purchased a laptop (dv 6-6044TX) on 15/10/2011 from HP authorise dealer whose address is --
computerland, 51-52 ground floor, gedore house, nehru place, new delhi-110019, ph. 011-[protected]-72

Model-- DV6-6044 TX
Serial # 5CH11903U9
Product # QB363PA#ACJ

HP offers Nokia c2-02 mobile phone with this laptop at the cost of minimal charges. But i didn't get this offer.
Kindly do something so that i can collect my gift.
Thanx,

--
nachiketa jha

I chatted with a support specialist about how my computer hinge was separating and that I knew I was not the only customer who had this happen. He then proceeded to tell me that my bezel and hinge would be replaced with no charge to me. A few weeks later after I sent in the computer to be fixed "free of charge" I recieved a phone call stating that it would cost me 312 dollars to replace the parts for the computer. They said they were not responsible for regular wear and tear of the computer. So I stated to them what the tech told me and they just brushed me off and said they were not responsible as to what he had told me. Well they shouldn't have hired the idiot who told me it would be free. This is a very bad way to represent your business and I will NEVER buy a laptop from them again!

I purchased the printer from a local Staples on June 20, 2011. I tried to scan a document 3 weeks ago, the scanner didn't work. I paid an IT tech. $50.00 and he was unable to fix the problem even with the updated software from HP. I called the Staples store, they blew me off and said to call HP direct. Icalled the number I found on line and got a man from India. He wanted me to pay $100.00 for one year of HP software updates.. I told him no not on a 3 month old printer that had never scanned.. Any ideas what to do next? Maybe 7 on your side.. a local news station that helps little people fight the big corps...

Walmart warranty is BS. I sent in my laptop because it had a minor dc jack problem. They return it in 2 weeks. Nothing was fixed. The dc jack hadn't been touched. Furthermore, they reset all my data. They restored my computer for no reason at all. Luckily, I saved backup data. I called Walmart warranty and they said that all they could do was have a service recall. I sent in my laptop a second time for a small dc jack problem. This time I don't get the laptop back for over a month (seriously; this is not an exaggeration!). They had not touched the dc jack and said that the problem resulted from accidental damage which was not covered in their warranty (Then wtf does the warranty cover?). But that was not it... I take out my laptop and the left hinge was completely dismantled. The screen was broken and there was a screw missing. WOW! I send in the laptop for a small dc jack problem and get it back with more problems than before. I call Walmart warranty again, they claim they received the laptop in that condition and also claim that the box was not damaged. So I'm stuck with the computer. I advise everyone to never ever ever buy Walmart warranty. After all, what type of warranty returns a product unrepaired and damages it even more than before?
OVERALL MESSAGE: WALMART WARRANTY SUCKS!

HP 630 Complaints - Screen Corruption/Thermal Shutdown

The constant random shut down because of overheating. Except that it's not hot and it's sitting on my desk... The screen will suddenly go crazy and there will be tons of multicolored little squigglies. Then the fan starts going into overdrive, and then the computer shuts down. When I turn my computer back on, I get the message that it was shut down because of overheating (90d is the code...).

I called HP Support and told them about the problem and they told me did never have heard about this problem and i was the first one to complain about this problem with the HP 630.(Its full of complains if you check google)
So they setup case ip for me and told me to send the laptop in their repair center. When i asked them for shipping lable they told me that I have to pay for the shipping, which wasent fair but I accepted and told them that I do not have a box for the laptop to send it in and was told they would ship a box for me.
Days passed got a call from HP they asked me if I have recieved the box to which I told them that no I did not get anything so thet put me on hold for 50 minutes and gave a number to call and follow up. I did call the number and they told me that this is the servise center and they do not deal with sending boxes.
3 days pass I got an email from them saying :-
HP Reference Number: (my case number)
STATUS: REQUEST IS CLOSED
I am surprised they closed my case even without repair it and I was only waiting for box from them.

I placed an order for an hp pavilion dv6 3120us 15.6-Inch Laptop PC - Up to 5.25 Hours of Battery Life (Champagne) . My order No. is [protected] I also duly registered as a member with the username of Ovuosgbenes. After due payment through wire transfer, I was sent the following email on Fri, Jul 22, 2011 at 12:21 PM "We have confirmed your payment and send your goods today, here is the tracking number of your package: ee575477901cn . You can't track your goods now, it is still in China's customs territory. When it is out of China's customs territory, you can track it online.
Any questions pls keep in touch." Since then, I have written three times without any reply. Please I need my goods.

hi
i bought a brand new hp laptop G6-1118tx model on 27 june 2011.exactly after 1 month of purchase i started receiving problems in the display (screen flickering issue). i submitted my laptop at Intarvo HP authorised service centre in sector 34-A chandigarh on 27 july 2011.But still the laptop is not repaired yet.i am repeatedly calling the service centre but they are giving excuses like the part is not available and so on.My token number is 5475.The employees at the centre keep on telling me to call but when i call them, they give a new excuse each time i call.its a harrassment.Please do something in this regard or else i will have to contact the higher auothorities.
anupam james

I had purchased hp pavilion dv6-2165tx on 22 june 2010 from nagpur, it worked good but on 03 august 2011 my laptop's start button light glown but display was black. So I have shown to hp service centre bhubaneswar on 06 aug 2011 and after 4-5 days they told that its motherboard to replace. If I am purchasing a new motherboard, it costs nearly rs. 27000 having only 90days warranty period. Does motherboard got problem within span of 1 year 1.5 months only? It means hp had supplied me a defective piece.