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Hp Compaq 6720s / poor customer care and quaility

1 United Kingdom Review updated:

Okay, I bought this hp compaq 6720s last december, Since then I

have had

2 replacement hard drives, both because the originals corrupted.

1 replacement motherboard, because the machine decided it wanted

a power on password after being shut down for 3 hours.

1 replacement battery pack, because the orginal one stopped charging

2x engineer visits I am still waiting on a third visit to replace

the motherboard...again, this was because hp sent out an

incorrect motherboard... which happened when the motherboard was

first replaced

1 new cd rom drive because the original one has failed.

I have had to downgrade the operating system from Vista business

to Xp Pro service pack 3 because the graphics card overheats and

resets.

The display now flickers randomly and the graphics card crashes

at regular intervals, I have hade the blue screen of death on

numerous occasions due to the graphics chip crashing.

The usb connections are to say the least tempremental.

I spoke to Mr Oliver Dyson at your head office in London, and not

to put too fine a point on it, That gentleman needs to spend a

little more time familiarising himself with the forums on this

website, because people in general are NOT happy with HP or the

customer service they provide.

I have attempted several times to obtain customer support for

this model...IT IS NOT SUPPORTED IN THE UK so I am automatically

passsed to the usa who cannot help because I am in the uk.

The graphics drivers for this machine have not been updated for

two years...

I have had nothing but trouble with this notebook since I bought

it. I am fed up being passed from pillar to post and I am of the

opinion that I am overdue a replacement machine.

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Comments

  • Ad
      31st of Mar, 2015
    0 Votes

    March 2015
    I also have had several issues with n HP Laptop and dealt with Oliver Dyson and wish to describe my Consumer experience in here. I found Oliver Dyson arrogant and very unprofessional - simply put he did not really care about the issues I have had with the machine, the time I wasted trying to fix it with the assistance of HP Tech Support, who I found them to being very good by the way, and even more he came across totally as not caring. I do not know why HP does not train this individual but he is extremely arrogant and it is a pity because it gives HP Customer Service a very bad experience. Shame.

  • Ru
      29th of Apr, 2016
    0 Votes

    I have a very similar problem to this with 2 X Z Book 15 G2 laptops and have just received a call from an Oliver Dyson (manager of HP customer relations UK)... He is by far the most arogant person I've spoekn to for a long time. He couldn't care less about the issues I've had or the loss of business/time I've spent trying to fix the laptop with their customer support. Then told me I had a bad attitude. Stay away from HP if possible. There are plenty of better makes out there.

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