SSS-TR4-TA Smartphone Selfie Wand
I was given this unopened product. I took it outside to a forest to take a photo. The screw and bolt that hold the cradle to the handle had fallen out making it useless. I called 3 times to the Sakar at two numbers and checking web. After 15 minutes on hold, an employee at the factory said they can't sell me any parts...and repeatedly said I had to get the part from Walmart... Walmart doesn't sell parts. This isthe first company ever that didn’t have parts. I was hoping to have the simple, inexpensive screw and nut sent to me, Joseph Barnett, general delivery, Bucksport, Maine 04416. Otherwise the possibly good product can't be used. Thanks
Desired outcome: Please send simple part to me. I have been camping, studying a forest so only have a general delivery address and almost no web or cell.
Horrible Customer Service
I have waited over 2 months for a printer driver which was supposed to be included with the camera. After numerous emails (Cannot contact any other way!), I was promised the software in "3-4 business weeks". It never came! Do NOT Buy any product from this company!
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with all above comments. I bought a DVR 786HD camera. and it freezes continually.
I contacted Sakar international. And after some interactions in which they were obviously only about 5% paying attention, they said they would send a replacement. Which sounded really hopeful, until they explained all I had to do to get an exchange.
NOTE: [1] Please ensure to include the photo copy of the proof of purchase along with the defective Camera and on a separate sheet of paper on which write your Name, telephone number, mailing address and description of the problem you are facing with the Camera along with the Camera.
[2] Write the RMA number [RN1708180006] on the package of the defective Camera.
[3] Once you ship the defective unit to us please reply to us with the tracking number so that we can track the shipment.
We request you to return the defective Camera first in a secure box without any accessories like cable, instruction manual etc by taking care of one-way shipment cost and one we receive the defected Camera it will take around 2-3 weeks for you in order to receive the replacement one.
As several reviews show that the freezing is commonplace with this camera, I would likely wait 2 to 3 weeks for the same problem.
After paying more for shipping and time to find the receipt, and box, assuming I still had them.
They obviously set this up to discourage people from sending them back.
They didn't reply to my last email on this.
Terrible company! I bought a walkie talkie on Caribbean Cruise line thinking it would be fun for my grandson. It did't even work out of the package. After a bunch of emails back and forth basically repeating the same information over and over they told my I had to use it 15ft away and don't have any walls in the way. Really? Then what is the point? Maybe I can just get a couple of cans and strings and accomplish the same thing. Then when they say they will send another one, they want ME to pay shipping to send their defective item back to them. I will be talking to the cruise line about this also. I wonder if they realize what kind of vendor they are using or if they even bother looking into them. The BBB gives them a D- Why would you want to sell their crap on such a nice cruise line?
charger will not hold charge, says for digitalcameras batterieswill not even work.
Sakar Digital Concepts 3.6x 58mm Telephoto Lens (Black) - 3658T is a completely useless crap. Don't even think to buy it! Check this image: http://ecx.images-amazon.com/images/I/61i5lNQ5tWL.jpg
I bought a camcorder from bid tv in may 2012' on delivery it had problems with the memory card, i called bid tv and they told me to contact Sakar via their website which I did. They were very helpfull in trying to resolve the problem but after failing to fix it they requested that I email proof of purchace so they could send out a replacement. 26 emails later and promises of it's in the post, its on its way, we will send it when we have stock, its on back order, please wait 1 more week, please give 2_3 weeks for delivery, contact us if you have any further problems. As of February 2013 I have still not received the replacement and they will no longer reply to my emails. I have today spoken to Sakar in UK they gave me a freephone number to ring in US and guess what ? When answered " the number you have dialled is not in service".
I do not hold much hope of ever geting my Camcorder now after almost 10 months... DO YOU ?.
Please be aware that SAKAR is running a dishonest business and they should NOT be making false claims to customers.
I have been contacting SAKAR [protected] since July 2012 to receive a replacement product. SInce July, I've called 10 times during which I was told that I'd be receiving a replacement "within 3-4 days". I just got off the phone with the customer rep there and he again told me that I'd receive the replacement in 3-4 days. Seeing that I haven't received the replacement in over 12 weeks, I am pretty sure that I will never received a replacement from SAKAR.
Please be aware that SAKAR is running a dishonest business and they not be making false claims to customers.
I returned a Vivitar video camera to Sakar in December. Its May now and they still havent returned it or my money back . I have called their "customer service" in India so many times. All they keep saying is that it a new camcorder will be delivered in 5 days and heres a confirmation number. I am beginning to believe that the company is some sort of scam. I'm going to do a company search on the directors and write to them personally. i dont hold out much hope.
SCAM. we bought a ringlight for my daughters nice camera for xmas. it is now almost may and time and time again we're told the same thing. it's on the way. but would never come up with a tracking #. they are a TOTAL SCAM.
Warranty not being honored!
Have been waiting over 2 1/2 mos. for a replacement camera that their customer service reps said would take 3 weeks to get. I have called numerous times to no avail but to be consistently lied to and given the run around. I even called their headquarters and spoke to the person who is supposedly in charge of their customer service dept. and he gave me an invalid tracking number! If a manager at headquarters treats the consumer this way, it's no wonder the reps do the same! I filed a complaint with the New Jersey BBB and found out that as of the date of this posting, this company has an "F" rating! No suprise! This company needs to be exposed and stopped from their unethical business practices. Please feel free to contact me if you have had a similar experience with this company. I would like to gather as much info from people who have, and expose this company for their unethical practices and hopefully get justic for this victims who have had to deal with their deceitfulness!
Finally received my replacement camera. I should not have gone through what I did to finally get it. Based on the horrible and extremely frustrating experience I had with this company, I will never buy any of their products again!
The complaint has been investigated and resolved to the customer’s satisfaction.
I will be reporting to BBB tomorrow if I do not get a UPS tracking number on a drone that was suppose to have been shipped out beginning of September and still so far the only answer I get is it’s been shipped. I have pictures of the drone, the box the drone came in, the receipt, the box it was shipped out in and I have every email and every call all on paper! Very very very upset! I work in customer service and this is not how you do people!
I've been waiting 3 years to get my mini fridge back
I have been contacting SAKAR [protected] since July 2012 to receive a replacement product. SInce July, I've called 10 times during which I was told that I'd be receiving a replacement "within 3-4 days". I just got off the phone with the customer rep there and he again told me that I'd receive the replacement in 3-4 days. Seeing that I haven't received the replacement in over 12 weeks, I am pretty sure that I will never received a replacement from SAKAR.
Please be aware that SAKAR is running a dishonest business and they should NOT be making false claims to customers.
I am calling BBB to report them as well. I have been lied to, hung up on and given the run around for 2 months. I just talked to them again and was told because of "legal problems" they did not ship my camera but would do so in a couple of days. I was told before they had shipped it on Feb 5th but could not give me a UPS conf # because the warehouse didn't open until 9:45 EST. When I reminded him I was in the eastern time zone he hung up on me! I have asked to speak to a manager but there is never one available. What can I do to get my money back or do I just have to deal with being scammed?
I received my replacement camera in 17 DAYS from the time it left my mailbox. No complaints here.
I've been waiting 4 months now for my flash. This is for my business! I have a very long call log from making so many calls over the past 4 months and being hung up on or lied to so as to get me off the phone. I have also filed a complaint with the BBB in Jersey.
Is Sakar International legit?
Sakar International earns 91% level of Trustworthiness
Perfect Trust Endorsement: Sakar International achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Sakar International. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 80% of 5 negative reviews, Sakar International is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
The age of Sakar International's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Sakar.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Sakar.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- No reviews for sakar.com on popular sites. Be cautious and do additional research. Look for information about the Sakar International and be careful with personal information or transactions.
- Sakar.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The sakar.com may offer a niche product or service that is only of interest to a smaller audience.
- Sakar International protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Digital Camera Model#86379
On Dec. 5, 2009 I purchaed the camera Model#86379, a digital camera for my daughter for Christmas. I have not been able to open the battery compartment yet! I purchased nearly half the money spent for the camera on various Phillip Head screwdrivers and have had no success in opening the this compartment.
The complaint has been investigated and resolved to the customer’s satisfaction.
being lied to, told new camera was shipped repeatedly
For three months we have been waiting for our replacement camera, because the vivitar we were shipped broke within a few pictures on the first roll of film
NEVER do business with this company they lie over and over and over
If I can assist with the demise of this company PLMK, by posting here.
After talking with Peggy, assistant to Charles Sakar, they finally did right after four months of hassles. The VP Raymond Saka, personally mailed the replacement camera, through in a NICE lens for free and got it to me.. he also apologized and said he would look into what happened with CS, So ultimately, they did right..
The complaint has been investigated and resolved to the customer’s satisfaction.
I got a sakar mouse item 62350N (i-concepts) It broke and every time i try to call the company it says all our reps are unavailable. Please help me get this replaced!
Overview of Sakar International complaint handling
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Sakar International contacts
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Sakar International phone numbers+1 (877) 397-8200+1 (877) 397-8200Click up if you have successfully reached Sakar International by calling +1 (877) 397-8200 phone number 0 0 users reported that they have successfully reached Sakar International by calling +1 (877) 397-8200 phone number Click up if you have UNsuccessfully reached Sakar International by calling +1 (877) 397-8200 phone number 0 0 users reported that they have UNsuccessfully reached Sakar International by calling +1 (877) 397-8200 phone numberUnited States+1 (732) 476-5098+1 (732) 476-5098Click up if you have successfully reached Sakar International by calling +1 (732) 476-5098 phone number 0 0 users reported that they have successfully reached Sakar International by calling +1 (732) 476-5098 phone number Click up if you have UNsuccessfully reached Sakar International by calling +1 (732) 476-5098 phone number 0 0 users reported that they have UNsuccessfully reached Sakar International by calling +1 (732) 476-5098 phone numberInternational+52 555 215 1045+52 555 215 1045Click up if you have successfully reached Sakar International by calling +52 555 215 1045 phone number 1 1 users reported that they have successfully reached Sakar International by calling +52 555 215 1045 phone number Click up if you have UNsuccessfully reached Sakar International by calling +52 555 215 1045 phone number 0 0 users reported that they have UNsuccessfully reached Sakar International by calling +52 555 215 1045 phone number100%Confidence scoreMexico+1 (732) 287-1481+1 (732) 287-1481Click up if you have successfully reached Sakar International by calling +1 (732) 287-1481 phone number 0 0 users reported that they have successfully reached Sakar International by calling +1 (732) 287-1481 phone number Click up if you have UNsuccessfully reached Sakar International by calling +1 (732) 287-1481 phone number 0 0 users reported that they have UNsuccessfully reached Sakar International by calling +1 (732) 287-1481 phone number
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Sakar International emailssupport@sakar.com100%Confidence score: 100%Supportakohn@sakar.com94%Confidence score: 94%edouek@sakar.com93%Confidence score: 93%salesecarbone@sakar.com92%Confidence score: 92%managementsales@sakar.com88%Confidence score: 88%sales
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Sakar International headquarters195 Carter Dr., Edison, New Jersey, 08817, United States
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Sakar International social media
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