HP

I had to change my banking information, so I need a contact number to pay my Smart Friend monthly premium bill. Have been unable to get one,

I am having a hard time with hp concerning a bad keyboard. I was told to send it back, but when I did it a was gone 3 weeks. I finally called today and after being transferred around thier support system for over a hour, I was told that the keyboard was being returned because I "sent the keyboard only". I clearly told the man that the keyboard only was defective.We actually went thru several tests to make sure it was the keyboard only. How stupid can you get? They are suppose to be sending it back. Iwastold to place another order. Plus the dam thing keeps crashing.

I recently purcahsed an HP laptop on July 4th using my husband's Credit card. We found it was denied since they couldn't verify that I had permission to use, whatever methods they used for verification were very inefficient. I had to spend 30 mins on the phone trying to explain to them I was his wife and was making the purchase and that my husband was out of the country and could not be reached on his cell phone. The people were extremely rude and actually hung up on me.

In the end my husband had to call them himself and explain to them he wasnt in the US and that he authorized me to handle the process. When he tried to file a complaint about the sort of service we had been given, he was actually hung up on too!

We're never buying anything off the HP website again, they're customer service is absolutely pathetic!

HP has the WORST customer service EVER. So far 35mins returning their call to get a fedex box to return my 2wk old crashed computer.

I spent 7 mins navigating through an automatic answering service that was confusing, very frustrating, and ultimately pointless. I had to repeat my address and email 4 times during the call, there were numerous numbers thrown at me as well as an explanation of the 11th anniversary of HP in India (what?!). Everything that was repeated to me was already confirmed in previous emails, and I was told everything we talked about today would also be sent in an email. I was told the anti-virus software that CAME WITH THE COMPUTER was faulty and I had to BUY a different program for $49.00. Apply my hourly to the time of the call, and today alone I've spent 2.1 times the cost of the original purchase, in addition to the original service inquiry and follow-up emails.

And now they want me to pay for shipping, too.

I feel your pain. I have too suffered the consequences of owning a faulty HP laptop and going through their illiterate Customer service and Downgrading repair parts sending process but putting labels of the boxes so that you think you received the same... I am a MCSA with Security+ certified and have over 10+ years of computer assembly experience. I was able to pinpoint my computers BSOD to one of the memory modules being bad and it had to be the bigger size one... So anyways, I go ahead and call HP to get it replaced. Everything goes well and it’s in warranty so they will send me one which in the order details stated to be the EXACT same one given the Replacement Model Number my module had. The first pack was never received because Fedex simply never left notices on my residence and they sent it back to hp. So after I waited 10 days, I have to redo the order... But then on the second I get it finally but after I unpack and check the specs it was rather a DOWNGRADED compatible memory module PC3-8500S instead of PC3-10600S (The bus speed was rather 1066mhz instead of 1333mhz which is what my laptop came with, a G62). So I call and they understood it was a data entry error and they will send now the correct one but I explain to him that even thou the order details said another laptop model, the actual Part number was exactly the same and the SHIPPING box had the labels for the PC3-10600 EVEN THOU they had placed a PC3-8500S inside... Anyways they said they will fix everything so I was happy. So then I send the second package back and the next they I received the THIRD package. So I happily opened to get my laptop fixed FINALLY... But what happens when I verify the module before I even get it out of the anti-static back? IT WAS a PC3-8500S! Jesus Christ... Can this people be for reals? So now I am extremely upset and call them. I explain the situation and now he tells me that the memory module is discontinued that I couldn't have received that part... And now he wants me to send the laptop in to get if fixed... How will I send the laptop and expect them to send me back the right one if they can't even send me the correct memory module? I explain this to him and he says there is not thing else they can do... He then tells me that he has spent too much time and has to end the call and asks me if he can help me with something else... So obviously I hanged up right in his face because that is the most disrespectful and unprofessional service I have ever be through. I had done the initial case through chat but then I did the rest though phone calls which would send me to the Hispanic customer service. So thinking I would get a better service if I do it with english speaking customer service, I went online and tried to get this fixed through the online chat. Big mistake... Just like the first chat session, the representative hardly spelled one sentence correctly. And then he first told me the memory modules were the same, I explain to him they are not. THEN he does his little research and he says they are compatible. I explain to him compatibility is not the issue, PERFORMANCE is... How can you replace my defective/expensive/faster part with a down grade cheaper one when it still in warranty? Then he tells me that the one I got is also 1333mhz... I'm like "Oh so you guys designed these PC3-8500S to run at that bus clock speed?" So then he does "more research" and FINALLY sees my point. I kind of hate this because all they try to do is get clients out of their way with false statements and maybe even scam them with lower quality crap parts. What is even worst, either their packaging people label boxes with proper item tags but the actual contents are not OR their inventory people do that... Anyways at the end of the chat, he tells me a Case manager is going to call me in 2 business days. If the 2 business days go by, I will just keep the part, test it, make sure it works, send the bad one back and simply never EVER buy hp equipment ever again. And I will just buy a 4GB memory module 1333mhz on ebay and sell HPs 2GB 1066mhz locally for the same price I got the ebay one lol But I do see how this people probably deceive a lot of computer uneducated people with their downgraded replacement parts and illiterate lying customer service and they think they got a great service...

I will also say the same to anyone who asks me about HP and will recommend Toshiba which I have owned over the years and had NEVER malfunction on me even the pre-owned ones which I have used over 5-6 years and still in use with 0 parts replaced. Maybe even ACER which I kind of hate because of their low quality internals look but you get what you paid for... Not the case with HP thou, you get less hahaha

I have an HP pavilion Dv6000 whitch is about two and a half years old. I was just told my vidio card is out and it would be cheaper to buy a new one than to fix this one. Frist of all I think a computer should last longer than two and a half years, second I was suppose to get a $175. 00 rebate which has never come after checking on it three times. So without getting the rebate, this computer has cost me about $375. 00 dollars a year to own. I will never buy another Hp product and will tell every one I can to move to another brand, I think your product is to exspensive to own.

Credit cards are not supposed to be shared. It doesn't matter if you are his wife, his kid or a scammer trying to use his card. You do not have the authority to use it even with his permission. HP was right to deny this request.

WE HAVE COMPLAINED FOR A LASER PRINTER MODEL 3055 ON 04 JUN 08. THE CASE ID IS [protected], AND SERIAL NO IS - CNCKL02760 PROBLEM NOT POWERING ON, THE HP AUTHORIZED ENGINEER NAMED MR PAWAN KUMAR FROM COMPTECH SYSTEMS JORHAT ATTENDED AND FOUND SOME PARTS FAULTY AND TOLD IT WILL BE OK WITHIN A WEAK . BUT UNABLE TO REPAIR WITHIN SPECIFIED TIME AND TILL TODAY PROBLEM IS NOT SOLVED, NOW THE CASE IS ON THE HAND OF TRADE AND TECHNOLOGY (AUTORIZED HP ENG. MR SANDEEP) DIBRUGARH BUT THEY HAVE ALSO TAKEN MORE THEN A MONTH BUT CASE IS NOT YET SOLVED, AND ALSO
THE FOLOWING INFORMATION
CASE ID:[protected] 17 th june attended and resolved on 27 th june
Case ID:[protected] the call was logged 10.07.2008 and got resolved on 20 .07.2008. IS NOT TRUE AS THE PRINTER IS NEVER BEEN DELIVERD TO US IN OK CONDITION, THEY ARE UNABLE TO REPAIR THE PRINTER SO THEY ARE GIVING THE COMPANY WRONG INFORMATION ABOUT IT, IF THEY ARE GIVING YOU THE MESSEGE THAT THE CASE WAS CLOSED ON 20.07 AND 10.07 ASK THEM TO SHOW THE DELIVERY REPORT .
I HOPE THAT YOU WILL STUDY THE CASE AND SOLVE THE CASE, AT EARLIEST AS CUSTOMER IS FACING A LOT OF PROBLEM AND HARASHMENT . AND DEMANDING FOR REPLACING THE PRINTER WITH ANOTHER ONE . SO PLEASE LOOK INTO THE MATTER, AT PRORITY .
CONTACT NUMBER OF ENGINEER WHO ARE LOOKING THE CASE
MR PAWAN - [protected]
MR MODI - [protected]
MR DHURBO - [protected]
TRADE AND TECHNOLOGY - [protected]

THE SERVICE OF HP IS POOR IN MY CASE I HOPE THE COMPANY WILL LOOK INTO IT

FROM
JAIN COMPUTERS
TINSUKIA
[protected]

Had you called HP service is Markham, they would have repaired your laptop free of charge. How do I know this? The same thing happened to me. Apparently there was a batch of bad capacitors which affected many laptop motherboards, HP included. I have a dead MOBO on an Asus desktop as well. You can see the caps all bulged on the tops, instead of flat. All that Futureshop and Best Buy are half the time is, salespeople. I think that's why I went to Apple Mac. I deal with Apple people not some other reseller. My two cents for what it's worth.

I am also sufferer of HP Notebook..HP Product Name: HP Pavilion Notebook DV9429, which I bought in US Dec '07 and Came back to India same month.

Due to some technical, my notebook is not working no display. So I went to HP local service centre(chennai) on 15th Nov '08. Initially they said :

* They wont take out of country purchase notebook for service.
After talking to US HP customer care then they agreed to take after few days.

* When decided to take it service, they started saying ur notebook has warranty expired. I said how come its brand new laptop and not even one year old. Then I showed only purchase copy. Thier representative said we wont deal with Notebook which are bought online. I really got shocked then where can I get service for online purchase. He didnt answer anything. Finally somehow they managed to accept my notebook for service.

* I was asked to take back up of data's as a procedure, so i took my laptop and promised them to handover for service same say evening, Mean while few hours later I got call saying that you dont have serial no sticker at the back side of the notebook.

Its really made me annoy. Then could nt even know how find the serial no in laptop if its not there at the back of the notebook. I showed in the bias. They agreed. Thank god finally war got over !

HP customer service manger (chennai) and regional manager apologised me for inconvience. They promised your notebook will ready within 3 days if parts are available in india or 10 days if its from overseas.

I said ok.

Now its been 30 days but no proper response. Everytime I call them they send SMS after that saying we awaiting part arrival confirmation date HP GSO.

Whats this .. IS this the way to treat customer.

After spending lots of lots money in this machine if no service means, They shd be ashamed of themselves.

This is really disgusting. now I am planning to file a case against HP In cunsumer court.

Please people who are suffereing from HP join with me. Dont Buy HP notebooks please ...

I too have problem with HP Deskjet F4288 model. If refill the cartridge once, can't work properly. I feel very bad

Iam also having same problems with 4288 model.poor scan quality highly expencive print cost and use and throw catridges. Yes they are dumping US/UK rejected products in INDIA.

I prefer canan printers to my costomers from today on words..bye bye HP.

NEW GENERATION COMPUTERS.
[protected]

I bought a new HP4288 printer 4 days ago. The paper was getting jammed from the day I installed it - a complaint which was also there with my earlier HP printer. I called up their tech service who were supposed to send their "Technician" the next day. For the last 3 days the technicain calls up to cancel coming. I can't figure out how (1) a reputed company like HP has such sub standard products and (2) what kind of people they use or outsource for service without acertaining the damage they can do to the company.

This is the last time I'm going to use ANY HP product. This company is blacklisted as far as I'm concerned and I'd recommend that buyers beware before buying any HP product.

I too have a very bad experience with HP printer come scanner I was using a HP Deskjet F4185 since February 2008 and it worked well for me and the 21 & 22 cartridges was refillable and printing cost was very less. when I thought of buying another printer I did not think twice and was looking for the same model but I come to understand that the model is no longer in production and the developed model of the same available is F4288 unfortunately without studding more about this model and my trust with the company I purchased HP F4288, but the 818 cartridge are impossible to refilling and new cartridge cost Rs: 720/- and only one hundred sheets can be printed with a cartridge which cost Rs: 720/- and I can only charge Rs: 1/- per sheet from the customer. When I contacted their customer care they replied that HP do not recommend refill cartridge. Now I must say goodbye to HP and move to Cannon or some other manufacturer.

that is bad bad bad, i just talked to a few vendors, about buying this printer, but now i will have to look for other choices.

Going by the complaint, it looks like these MNCs are dumping rejected stuff in other countries like US/UK into indian market. We are the bakraas as indian consumer not backed by 'Replacement guarantee' here. Beware of such products

I too had a very bad experience buying a HP4288 Printer/Scanner/Copier.

The Scanner would never give the proper colour output in the scanned images. When this was brought to the notice of the company, they took the machine for service. Even after a month I did not get back the scanner replaced or my complaint rectified. After repeated requests they say that this is the technology they are using and there is nothing much that can be done about it. Can you ever think of your sparkling white shirt showing a pink hue or your sky blue saree being shown in an odd green colour in the scanned image?

This is HP all about. So friends when you go for an HP Product, think twice and double cross check with you vendor. I had to come to this decision after such a harrowing experience with HP.

This is a notice to all prospective HP product buyers...

Tony Jacob,
+[protected]

Mother board Died after factory serviced by HP. Now 1200 paper weight? Nobody will touch it?

HP pulled the exact same thing with me. I called when my computer stopped recognizing any wireless networks, and the tech told me it was a known motherboard issue with my model and that it was covered under extended warranty and would be repaired at no cost to me. Then, after I sent it in, I received a call from HP saying they had found evidence of spillage, which voided the warranty, so it would cost $700 to repair. I told them to just ship the damn thing back to me without touching it.

WOW... I feel like I am listening to myself talk. What is wrong with HP? Don't they make enough money? I beleieve there are to many people with the same problem. What I want to know is who do we report the abuse to?
H_E_L_P!

absolutely i will not buy HP products! the same problem and headache with this Hp laptop hardware issue... Shame on you HP!

i have the same model of this laptop, i bought 4, 290dhs. i'm using for only 9 months because of malfunctioning of the screen over heating crashing, i sent it to service center and they change the motherboard for free because it's under warranty, after 6 months the motherboard crackdown again..what a damn laptop! dont buy HP!

Hp suck my laptop, repair cost is more than the brant new laptop.

My friends and I are uying this stuff last Sept 2007 here in Doha, Qatar. Now, only one of the four units is functioning, but not good also. The service center in the Philippines had identified the NVIDIA GE Force also as defective! Whats the worst of it is it cant be repaired. You have to change the motherboard, since the video card in imbedded at the motherboard. HP is absolutely a No-Buy!

I have the similiar problem for this model and just pass the warranty for two months. What a junk product.

Exactly same happened to my dv2530ee as well after 1 and a half year. and today i ordered a new dell after too much frustration this time from HP.

When I received the computer I realized that the AC adaptor was not compatible. Then, the batteries never lasted more than 15 minutes, but I was so busy working long hours that I didn't took the time to complain about these issues. Later, a blue screen started to come up everytime the computer was turned on. This time, I called costumer service and after wrestling with technical support, they finally agreed to replace the piece. Now, the computer is not starting at all and I found out that the mother board is again defective. After talking to a manager on the telephone, I was informed that because I was out of warranty, they could not replace the piece. So, I bought a computer that never worked properly, and HP cannot do anything to backup its "well known" brand. Should I assume that the fact that the SAME problem is happening the second time with me (and more often with other people that I know) is my fault? When asked that, the manager told me that I should know that "eletronics have a limited lifetime"... therefore, they would not replace my motherboard without charges! It is pretty clear that HP has very poor quality products and even worst costumer service agents. What a huge disappointment!

This is my experience that Iam sharing with you and I dont want this to happen to any of you.
When we invest money on a new laptop we expect it to function problem free atleast for two years. But mine didnt even for one year.
I got an HP laptop dv 6253 series in 2007 april. Six months later it started creating problems. I got it for my studies. During my exams it just wouldnt start and it made beep sounds. Since it was under warranty I send it to HP repair centre and they said they had to replace my motherboard. I was shocked, since it was a new laptop. I should have asked HP to provide me with a new laptop. Any way I had my exams and I just send it to them. I got it back after one week.When I got it back my wireless which was working perfectly stopped and I had to send it back again to fix the wireless. They said they are sorry and that they fixed everything. I thought it was just a one time issue and went on.It worked fine again for 6 months.Then the same problem reoccurs and by then the warranty expired.

I call HP, I get transferred to different people in different countries and each time I had to tell my story to a different person. I loose a lot of money on my phone. I was frustrated and I tell them my problem and they say your warranty has expired therefore you will have to pay 275 pounds and only then we will repair your laptop. I told them that a new laptop should function problem free atleast for two years but mine didnt even for six months. She told me its just unfortunate and the only thing for me to do is pay them 275 pounds again!

I told them to check my file and that HP had sold me a defective machine which gave me problems from the start.If it was a machine which made the problem for the first time paying the money would be fine but this machine was sent twice to the repair centre during the warranty period of one year! HP sold me a defective machine which didnt work well even for one year and took money from me and wanted to extract more money by means of repairs for the machine.
I said I want to speak to a manager and they said there is no use and told me that I could give my laptop to an independant agency. I dont need them to tell me that. I finally gave my laptop to an independant repair centre. And they found out that the motherboard was never replaced by HP in the first place, they just replaced a particular part! This series of HP created a problem for two of my other friends too.
Iam just sharing this experience of mine so that this doesnt happen to any one of you. And please think well before you invest money in a laptop. Ensure that the company gives good after sale services and atleast a two year warranty.

You know, in the UK you are heavily protected by the Consumer Goods Act:

If you buy a product that's quite expensive, you can reasonably expect it to last for a certain length of time without failing. So, for £800 I would reasonably expect a laptop to remain in working condition for at lease 5 years. If a product doesn't last a 'reasonable' time, you are entitled to:

a) a free repair
b) a a partial refund
c) a replacment of equivalent quality

The example Trading Standards in North Yorkshire always quote is a washing machine, as this is a case they have tried in County Court and which had reached a legal resolution.

They say that a washing machine costing £300 should reasonably be expected to work for 6 years! The case they tried was a guy who had a washing machine that, after 5 years stopped working. He successfully took the manufacturer to court and got the repair for free, even though the Warranty was only one year.

The fact is, in the UK we are protected way more than anywhere else, especially America, but unfortunately, no one seems to know this...

I have an old IBM laptop that's 10 years old and still working - I consider that good value: if it died now, I couldn't really complain. However, £800 for something that last one year is appaling and should be taken up with your local Trading Standards.

DO NOT BE AFRAID TO COMPLAIN AND TAKE LEGAL ACTION - A COUNTY COURT SUMMONS IS NOT EXPENSIVE. DEFEND YOUR RISGHTS AS A CONSUMER - THAT'S WHY THEY EXIST.

I. m P.N.Singh from hajipur bihar. I bought one deskjet 1050 print scan copy before 2 month within month my printer has two times not worked properly so i want to exchange my printer scan copy .printer scan copy of sl. no is CN18A32M26 & product no is CN346D read my complain call on this no [protected].

I, Naresh Paliwal mobile No. [protected] and purchased one PC from HP through dealer on dated [protected], but recently its hard disk has been not working and I made a complaint in HP because it comes in warranty period. but no any one support to me and always told me that, warranty has been lapsed, but warranty is still countinue. so, please find attached my purchase invoice.

HP customer care service is the worst i have ever seen. I had just
purchased HP G4 series on May 2011 and this month it just stopped booting up. I went to vendor and he said i need to call HP customer care as they dont support hardware failures. Today this is 20th times that i have called up HP customer care and it is 6th day that my request is created and they have not come up with any fruitful result till now.
Not even a signle engineer has come to see what the problem is.

Every time i talk to HP customer care, i have to explain the complete story, then they just pass on call to one department to another, they just never provide me the email ID where i can write down my complaint.

They never send an Engineer to see atleast what the problem is.

OMG, i am suffering a lot and just say NEVER GO FOR HP BRAND.
worst service, worst reliability.

~vishal

i m amit kumar, i buyed the HP laptop before one year. from starting i am getting battery p[roblem., after 6 months i got touch pad key problem... then i went to customer care but i got my laptop in worst condition. i got one year guarenty on laptop but with the end of guerenty again finger print sensor is not working... what can i do now... i can not go to customer care service.so pls tell me the sollution otherwise i have very bad impression with HP laptop

Very bad behavior of receptionist ms jyoti and ashish attendant at agra hp service centre sanjay palace.

Originally we ordered the laptop less than a month ago, it arrived in a week and half from China. The computer wouldn't work, we called within hours of deliver. After two hours on the telephone with their outsourced customer service depatment running a diagnostic program, they offered to refurbish it and send it back to us but we preferred a new replacement.
They issued a Fed Ex Pick-up lable and credited and reordered. There was already a price discrepency on the reorder and I had to insist that they replace at my original price because they were going to increase the price and not honor my original purchase price.
I received a reorder confirmation and noticed that they had changed the video card to a cheaper video card so I called their outsourced customer service to make sure they corrected it, I was assured it was corrected but the replacement computer arrived today with the incorrect video card and I was charged the extra $50 for the more expensive video card from my original order.
We called their outsourced customer service department again and spoke to a lady claiming her name was "ARJEL", she spoke with a slight speech impediment, a heavy accent and a tendency to say "um" often .
She apologized profusely but did not really seem to fully understand what I was explaining to her. She repeated the exact same phrase over and over as if she was reading it but did not understand when to appropiately fit it into the conversation. We intended to send the computer that we had just received back and get yet another replacement but we wanted to be sure that the order would be placed correctly. Finally, I asked to speak to her supervisor. She placed me on hold for quite a while then came back on the phone...same exact person, same voice, same speech impediment...same "um" every two words...She claimed her name was "ROXANNE" and she was the supervisor. I told her that it was clear that she was the same representative and requested to speak to a real supervisor.
At this point we decided that we were done with HP, their credibility is in question and we just want them to pick up the computer and refund our money. They never offered to compensate us in any manner for all the time and frustration spent dealing with this and we could not ever speak with anyone other than their poorly trained outsourced customer service department. We won't be buying anything from them again and suggest that others avoid doing so too.

My recommendation is to NEVER purchase a HP Laptop again. I purchased a Pavilion laptop at retail from Best Buy and am now on my 4th main systems board.

Worse yet, I have been waiting nearly a month for the replacement board with the computer totally dead and:

1. The only information I can obtain is that the board is on 'back order'.

2. HP will not provide any information on when the board will be available.

3. It is absolutely impossible to speak to a human being to discuss this problem - you can only get routed to overseas call centers to speak to people who are not equipped to answer the question.

This is absolutely the worst customer service experience I have encounted from a major manufacturer and as a result I seem to have no alternative but to junk the computer and purchase another one - needless to say not an HP/Compaq.

HP Pavilion laptops are produced with a design flaw where the power jack in most laptop computers (still in the market) is faulty. For most Pavilion laptops, this problem is a result of solder joints on the DC jack that are poorly designed and therefore readily damaged. The resulting problems include spontaneous and instantaneous power-downs of the laptop; refusal to start or charge a properly inserted battery; movement of the AC power adapter plug causing power "glitches" and so forth. Replacing the power jack is an expensive process starting with the motherboard of the computer. Such damage resulting from normal use is not covered in the warranty. Most Pavilion laptop owners come across this problem and are left to fend for themselves. The company should do something about it, starting with free replacements of a product that is faulty in its initial design. Or perhaps knock the product off the market.

My laptop problem is, when u turn it on nothing happen on the screen or system board.

I sent my laptop to HP for repair on Feb-18 they got it on Feb 21, sent me an email telling me i will get it on Feb 29, the 29 came someone called me n told me the laptop waiting for part so will be sent before March 14, 14came 5pm someone from Hp called me and told me the laptop waiting for part, it will be send March 28, every time i told to them same story waiting for part, i asked them if the part was coming from another planet.

On the HP web page they show very clear that when u send ur laptop for repair u will get it back in 7 or 10 business days, but i guess they are waiting for the part to come from a 3er world country.

None on the customer services cant tell u anything about ur repair, even the case manager have any idea where is ur laptop or what kind of repair it been done.

I will never buy a HP laptop, i will try Sony or Dell, im tired of waiting and customer services doing nothing for me.

I let u guys know when March 28.2008 come if i got my laptop.

Note. Please send me an e-mail about what legal action should i take against HP if on March 28 i dont get my laptop, thanks for any help.

i have heeting problem in my latop

Dell Had reaccept Me as part of Dell Research group for 5y to come, but HP had dissapoint me, so I found that
AMD unrealibility to survive the crash just like my Guyver II Female Type Robot Girl Triela suddenly disappeared. it is clear that Dell had gain the upper hand over HP in Byt Lass Realibility test
Dell had behave more like Guyver II Female Type Robot Girl Ariela w/out disaappeared
That Why, I Love USA, I Love Dell, I love Nvidia, I Support Malaysia.

Guys,

Beware!

Never go for the HP laptop again.My laptop is getting overheated like a coal surface and on the top of it.
it is not getting started even.When i went to HP Customer care in bangalore they told me they dont
provide service for the laptops purchased in US .(I purchased it last year from US).Its in the warranty period still
and those guys just told me they wont give me any service back in india.
this model is dv6815nr.HP PAviliion Notebook series.

HP SUCKS COMPLETELY !

Thanks
Ankur Srivastava

Dear HP

I am Sudhakar Parasher. I had bought an HP Laptop with a very good impression of quality and after sales service. But let me tell you that i have experienced the maximum height of dissapointment with the services provided by your outsourcing frim .

There was some problem in my laptop as it was getting heated very rapidly. I came to india and produced the Laptop to to get it repaired, they (RT OUTSOURCING SERVICES HP AUTHORISED CENTRE A-200 OKHLA INDUSTRIAL AREA PHASE 1) told me that the Fan has got damaged and it as to be replaced. I left my laptop at the service center. I foolowed with them almost every day from my side and after 15 days of disappointment i got my laptop back without being repaired.

RT outsorcing is a team of inefficient, incompetent and illegal bunch of people, I dont know how a company like HP can outsource their service centres to these craps, Dont go to them, I am pretty sure u will be disppointed like me and many others have been in PAST

Sudhakar Parasher
+[protected]

Absolutely the worst customer service! from HP

My recommendation is to NEVER purchase a HP Laptop again.
I purchased a Pavilion laptop at retail in chennai.

Worse yet, I have been waiting nearly a month for the replacement board with the computer totally dead and:

This is absolutely the worst customer service experience I have encounted from a major manufacturer and as a result I seem to have no alternative but to junk the computer and purchase another one

Today I had to return a HP 6435 printer due to a software problem. The printer kept notifying me that I had a toner (ink) problem. After two new HP cartridges for two colors and another for the third color, the printer still notified me I had an ink problem. I returned the printer for an HP 5745 and tried to install. No luck. I contacted HP through its 123.hp.com/OJ5740 contact, and "JASON" got on the phone. After accessing my system He informed me that I had a PC problem that he could solve for $99.99 that would take 4-5 hours of scanning my system. I informed him that I had a service agreement with HP but he indicated this was not covered by that agreement. I hung up. I switched from wireless to USB connection and installed the software and got the printer up and running. You can bet my current HP PC and HP printer will be replaced in the future with another vendor's products. HP, bon voyage! An old computer hacker

Dear One,
My HP notebook is only 20 months old. She still has the protective covering. I have also got the same runaround from Hewlet Packard. She was just returned unfixed as I was told by two different bosses that the internal parts that were probably broken in the machine at the factory were not covered and wanted $425.00 to fix my $1000 computer. I had also bought the warranty thinking that HP would cover it. I only thought that if you had small children who would spill something or drop the laptop would need the accidental policy. My children are grown and that laptop, my mitzva- my blessing, has been babied since her arrival.
Her problems started in the first two weeks of ownership. Total meltdown- no data survived.
I have been a HP customer since home PC's started and have owned many, many HP's during my life. Instead of giving me the benefit of the doubt, they claim my machine is damaged, that I did not damage it, it's back home with nothing done to help the situation. This is the first HP I've ever asked for help correcting damage that I did not cause to a 20 month old machine. I had been a former HP customer for many years and vow to never again purchase another machine of the Hewlett Packard or Compact Line of products. I agree- the warranty is useless and we deserve protection against lemon electronics.
Sincerely,
Tamaro McAfee