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Hotwire.com / would not change reservation

1 FL, United States

I booked a car rental for my 73 year mother who is travelling to Chicago for a wedding...I mistakenly booked the rental at O'Hare airport and not Midway...called 2 days after realzing the mistake and theywould not change the pick up location...called and pleaded and they would not accomodate the change...my mother had to pay for a service she did not use and and make a different reservation...this was a financial hardship...they did nothing...they would not account for human error and said, "we can't do it." Beware of internet reservations with hotwire...they are not considerate or forgiving and taking $ 200 for services not rendered from a 73 year old woman is unconscionable

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