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Hotwire / Lies and stress

1 United States

I booked a stay with Hotwire for 2 adults 2 kids. They claim that they guarantee that the room will sleep the number in your party. I arrive to the hotel, one king bed. I'm sorry but how do 2 adults, a teen and a toddler sleep in one bed? Answer...they don't. I called Hotwire. They were less than helpful, they were rude and unaccommodating. The said they'd reimburse the cost of a roll away bed. Even then we were still unable to sleep all in our party comfortably. They don't care! They have yet to reimburse me also, they want all sorts of paperwork and have no clue about what they said on previous communication. I think I'd rather pay a little extra with another provider and get better service.

Apr 25, 2015

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