HomeDecorators
Reviews and Complaints

I gotta tell ya, I had a pretty good experience with HomeDecorators when I ordered some semi-custom cabinets for my kitchen about a year ago. I only ordered the top cabinets, but they came in good condition and I was happy with the quality.

But then, just recently, I decided to order the bottom cabinets to complete my kitchen renovation. And let me tell you, it was a whole different story. They were supposed to ship within a week, but they ended up being over a week late. And when they finally did arrive, they were in pretty rough shape. I don't know if they got damaged during shipping or what, but the thin cardboard protection they used didn't do much to keep them safe.

To make matters worse, the cabinets were already coming apart by the time I got them. I reached out to HomeDecorators to let them know what was going on, and they did send me replacements. But guess what? Same thing happened. The back of the cabinet was coming off, and it was clear that their workmanship had really gone downhill.

Honestly, I'm just so over this whole thing that I'm keeping the damaged cabinet this time around. I just want to be done with it. But I definitely wouldn't recommend buying anything from this company based on my recent experience.

I recently had an experience with HomeDecorators that left me feeling frustrated and disappointed. Living in a rural area, I don't have easy access to a Home Depot store, so I decided to order two bookcases from HomeDecorators.com and have them shipped to a store that was two hours away. Unfortunately, a large forest fire broke out between us, making it impossible for me to pick up the bookcases from that store.

I called Home Depot to see if I could redirect the shipment to a store that was closer to me, but after being on hold for 25 minutes, my call was dropped. When I called back, I was told that I could only cancel the order after it had shipped, even though the bookcases were still in the warehouse and hadn't been shipped yet. I was also told that I would have to call back on Tuesday to see if the cancellation had gone through.

I have to say, I was pretty frustrated with the whole situation. It seemed like HomeDecorators was making it unnecessarily difficult for me to get my order, and the customer service representatives I spoke to didn't seem to be very helpful. I've ordered from HomeDecorators in the past and have been happy with my purchases, but this experience has definitely left a bad taste in my mouth.

Overall, I think HomeDecorators needs to work on their customer service and make it easier for customers to make changes to their orders. While I appreciate that they were willing to cancel my order, the fact that I had to wait several days to find out if the cancellation had gone through was frustrating. I hope that in the future, HomeDecorators will be more responsive to their customers' needs and make it easier for us to get the products we want.

So, I've been waiting for my cabinets from HomeDecorators for 3 months and finally got them. But, guess what? Out of 15 cabinets, 10 were damaged or built wrong. The quality was terrible and the craftsmanship was pathetic. I was so disappointed. And, to make matters worse, the customer service was a joke. I talked to a lady named Chavel who was so rude and ignorant. She shouldn't be in customer service at all. I explained all the problems and even sent over 25 pictures, but all she said was that they would try to replace the items. But, after 3 days, I got an email saying that my order was delayed again. I called customer service and it was atrocious, just like I expected. The lady on the phone didn't care about me or making things right. She claimed to be the manager, but all she did was give me attitude and call me a liar. I mean, seriously? I waited for over 3 months and all I got was thousands of dollars worth of garbage. It's really frustrating and disappointing.

that's taking over everything.

I was finally able to find homedecorators.com after some digging and I have to say, I was pleasantly surprised. The website is easy to navigate and has a wide variety of home decor items to choose from. I was able to find everything I needed to spruce up my living room, from throw pillows to curtains to a new area rug.

The prices were reasonable and the quality of the products was impressive. I was a bit hesitant to order online, but the checkout process was smooth and I received my items in a timely manner.

One thing I did notice was that some of the product descriptions were a bit lacking. I had to do some additional research to make sure I was getting the right size and color for my items.

Overall, I would definitely recommend homedecorators.com for anyone looking to update their home decor. Don't let the Home Depot takeover scare you away, this website is still alive and well.

I gotta say, I had a pretty good experience with the folks over at HomeDecorators. The Home Depot people were super helpful, but I gotta say, the cabinet MFG left a lot to be desired. When my cabinets finally arrived, I was pretty disappointed to find that several pieces were damaged. And get this - it wasn't even because of shipping! It looked like they were packaged that way from the get-go. Can you believe it?

Anyway, it's been four whole months since my kitchen remodel started, and I'm still waiting on those damaged pieces to be shipped. The installer, Chris, was a real champ though. He did a great job with the install and inspection, and he works for Home Depot, not the cabinet company. I'm hoping to have those pieces by early July, according to HomeDecorators.

I've talked to the HomeDecorators folks a few times, and I gotta say, they weren't all that helpful or accommodating. It's like I'm just another customer to them, you know? They never even apologized for sending me damaged cabinets. And to top it all off, I had to stay in Florida much longer than I had planned just to accommodate their schedule and policies. But hey, what can you do?

I gotta say, I'm pretty disappointed with HomeDecorators. I ordered a bedroom set back in May, and let me tell you, it's been a real hassle. They charged me for everything up front, but I'm still missing three items! Can you believe it? I haven't even received the footboard storage part of our bed, the chest, or the mirror. Every time we call, they tell us that "the mirror will ship Friday," but guess what? It's not even in stock! And get this - the bed is in stock, but they won't send us the missing part because they need to "do their investigation." What kind of investigation takes two months?

They claimed to have resolved the issue with the chest, but then they took it off my Visa and charged me again for $36.48. What the heck? The chest is supposed to arrive on July 9th, but honestly, I'm not holding my breath. It's been almost two months of my husband and I talking to the shipping company and the company itself, and nothing is resolved.

To make matters worse, we're sleeping with our mattress on the floor! It's disgusting. And don't even get me started on the $500 shipping charge. I mean, come on.

Overall, I wouldn't recommend HomeDecorators to anyone. It's been a real headache dealing with them, and I'm honestly not sure if I'll ever receive the missing items. Save yourself the trouble and shop somewhere else.

I recently made a purchase on HomeDecorators (homedecorators.com) for a vanity that cost me over $1000. I was excited to receive it and start my bathroom remodel project. However, it's been over two months since I placed my order and I still haven't received my vanity. To make matters worse, I paid over $300 for delivery and shipping.

This delay has caused a lot of frustration and inconvenience for me. My bathroom remodel has been put on hold and the bathroom is unusable. I have reached out to Home Decorators Collection and their delivery service, but they have been of no help. They simply stated that the item was shipped and could be "somewhere in a warehouse... possibly Home Depot". This is absolutely crazy and unacceptable.

I have purchased other items like rugs from HomeDecorators without any issues, but this experience has left a bad taste in my mouth. I strongly advise against purchasing items that you actually need for a time-sensitive project from HomeDecorators.com. It's just not worth the risk.

I understand that mistakes happen, but this delay has caused a lot of stress and inconvenience for me. All I want for Christmas is my bathroom remodel to be complete, but it looks like that won't be happening anytime soon.

In conclusion, be aware that this could happen to you. If you're considering making a purchase from HomeDecorators, make sure you have no timeline in mind for receiving the item you purchase. Otherwise, you may end up in a situation like mine.

I gotta tell ya, if you're thinking about buying something from Home Decorator's Collection, you better think twice! I made the mistake of dropping over $4000 on some new kitchen cabinets for my daughter's home remodel and let me tell you, it was a total disaster. Almost every cabinet came damaged or poorly made. I mean, what a nightmare!

So, I did what any reasonable person would do and tried to get in touch with their "customer service" (if you can even call it that). Let me tell you, it was like trying to talk to a bunch of silly, adolescent school girls. I wrote them a bunch of emails and had several phone conversations over the course of two months, but it was all for nothing. They have this ridiculous policy of no refunds and no monetary compensation, so all they did was send me replacement cabinets that were even worse than the ones before!

I mean, come on, I chose this company because they claimed to manufacture cabinets with higher quality features, but now we have a house full of garbage cabinets. If you're looking for poor quality, stress, and irritation, then by all means, go ahead and buy from Home Decorator's Collection. But if you're looking for something that's actually worth your hard-earned money, then steer clear of these guys. Trust me, you'll thank me later.

I done ordered from HomeDecorators twice and both times I ain't never got my stuff. First time, I ordered a rug and they said it was back ordered. I waited and waited for 3 whole months and still ain't got no rug. I got tired of waiting and cancelled the order. But then, I thought maybe I was being too harsh and decided to give them another chance. They said they had the chair cushions I wanted in stock, so I ordered them. But guess what? I waited for 2 months and still ain't got no cushions. I called them up and they said they cancelled the order because they weren't sure they had the item. What kind of nonsense is that? I asked them to reinstate the order, but they said they couldn't do that. They told me to place a new order for the cushions. Are you kidding me? I ain't falling for that trick again. Don't waste your time with this company, they're a bunch of crooks.

I recently bought a multi drawer dresser from homedecorators.com for around $500. I found a coupon on their website after flipping through their catalog that was sent to my house. When it arrived, I was excited to see it in person, but I quickly realized that I had made a mistake. The wood was a cheap softwood, and the drawers opened and closed on wooden slots with no drawer glides. The joints were cheap butt joints, and the drawer faces almost all broke off from operating the drawers occasionally. I was so disappointed with the quality of the product that I ended up calling customer service. They were kind enough to send me new drawer fronts, which I appreciated, but those all broke in less than a year. I didn't roughhouse with the dresser, nor did I have any kids playing with it. I receive 20% off coupons all the time to return as a customer, but I feel so ripped off by the poor quality of my purchase that I don't think I'll ever test those waters again. The dresser didn't last more than two years, which is completely unacceptable. Even Ikea throwaway furniture has lasted longer than this dresser did. Overall, I was extremely disappointed with my purchase, and I wouldn't recommend this company to anyone looking for quality furniture.

We ordered our kitchen cabinets May 17th, 2023. Order number - HD00333031. The first (and the only one for that matter) notification said our order will ship on or before June 1st. We were hoping to get this order by the end of the week of June 5th. The website did not have any updates throughout this period, neither did we get any emails. When we called on June 5th the customer service, we were told that the order would ship by the end of this week, and would take about 7-10 business days to arrive.

Website clearly states that the orders in 10 days. As of today, June 5th, order still hadn’t shipped.

Had we had the updates sooner, we wouldn’t have started the works in the kitchen, but now we’ll have to

Laminate was purchased from Home Depot and is there brand, Home Decorators Collection. The part of the board that connects with the adjoining board, is not deep enough and will not stay together! I've already taken it ALL apart once and reconnected thinking I had done something wrong. Nope! Will not snap together and stay. 3 years later and it is all apart again!

We installed a Home Decorators Collection Grovehurst 48-inch W x 20-inch D Center Rectangle Basin Vanity Top in Engineered Stone in Sept/21. Immediately noticed 'etched' spots on vanity top surface. These have multiplied daily and it looks terrible. Spent several hours on phone trying to get help. Have emailed and unable to get follow up. Home depot sympathetic and will take back - whcih means we have to uninstall all - plumbing, vanity - get onto a truck and take back. Plus all inconvenience of waiting to get something else. This product is disappointing beyond words. Also customer service. Completely frustrated. Very regretful we chose this unit from this company. Did after hours of telephone cat and mouse got told to try cleaning with toothpaste! Doesn't work - either. : (

Loved the look of this product. installed it throughout our home, right way noticed seams not locking, and the flooring is now lifting causing a serious tripping hazard, this flooring is now starting to lift at a lot of joints, very disappointed with this product
Sadly we have bought enough to complete our entire home, but now don't want to continue laying it down because of the joint issues
Is there any fix to this problem,,,,
Other wise the flooring is very durable and I love it, but if there's not a fix I will be taking this all out of our home
Thanks
For any help
Tammy

I have laid laminate flooring many times for many different clients. My clients will often provide materials to reduce their costs and I provide the professional installation. HomeDecorators brand laminate flooring is without a doubt the worst to install. I'm not sure who they have engineering their shoddy product but attempting a professionally finished product with their crap materials is a joke. Save yourself the time and money and purchase ANY OTHER PRODUCT. I am adding an upcharge to my services any time HomeDecorator brand materials are used. I hope the company goes bankrupt and their miserable design team loses their jobs, homes, marriages, and whatever little sanity they actually possess. Seriously, go f yourselves.

I purchased this rug in September for my living room. We put a new floor down at the end of October and laid the carpet down . It has been down for only five months in the one corner of it starting to unravel. I really like the rug I I even have the have on in my hallway I'm very disappointed in it because it's unraveling. I called Home Depot to see if I can get an exchange for a new one. And they said we have 90 days with the store so I have to contact the company I paid $300.00 for the rug I think it should of held up a little bit longer then what it did for the money. Can you please it back to me on this matter. Thank you very much.

I received the wrong chair and I got nothing but headache while dealing with Home Decorators. I want to warn everyone that Home Decorators is a highly unprofessional company, and if they mess up with your order be ready to go through a lot of hassle.
When I contacted them and explained that I received wrong order they literally didn't care and suggested me to keep it! I expected everything but not that!
I spoke with them many times and only felt anger and rudeness.
I will not buy from them again, their service is the worst and people working there are the nastiest ever!

What a terrible store. Ordered some items from them and later I received a notification message that my order was no longer available. But it was still said on their site that these items were in stock.
I decided to contact HomeDecorators to ask what actually happened.
Their rep was rude, he told me that items were not in stock and refused to explain why did they provide such a misleading information which as a result caused me so much trouble.
After that I was promised a refund and according to their words I was supposed to get it within 7 days, but that didn't happen. When I contacted them again they rudely replied "just wait". Very bad service and terrible support! I will not buy from them again!

I've ordered a kitchen set from www.homedecorators.com and was supposed to get a 10% discount, but they charged me the full price and discount did not work.
When I contacted customer service they said they had no idea what happened and told that there was nothing they could do. It was already too late to change anything. Terrible and absolutely useless customer service!
They did not even apologize, did not offer me a refund, nothing! I will not order from them again!

I have purchased a rug from www.homedecorators.com and later they contacted me and said that my order was no longer in stock. They asked me to pick something else so I decided to pick another rug and the same thing happened!
So I asked them to cancel my order and they said ok, but they never did that! They still have my money and it seems like they don't really care about that. Customer service replies very slowly and all I get is automated messages that make no sense. Avoid!