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Home Depot / gift card

1 WA, United States Review updated:

Last Father's Day my daughter purchased a $40 gift card for me at Home Depot. I lost it before I had a chance to use it. With my daughter's receipt of purchase in hand I explained to the local store that I lost the card. They refused to replace it saying that there was no way they could trace whether or not the card had been used. I wrote to the store manager and the company CEO explaining my loss including a copy of my daughter's receipt, but neither of them has responded to my registered letter. Beware of purchasing a gift card from Home Depot: Do not lose it or you will be out!

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  • Ho
      20th of Sep, 2008
    0 Votes

    If you read the back of your gift card or store credit it clearly states that the Home Depot is not responsible if your card is loss or stolen. It also can not be redeemed for cash. When you buy a gift card it is up to you to be responsible for it.

  • Ca
      17th of Dec, 2008
    0 Votes

    it's not just home depot that has this policy. it clearly states that you are responsible for your gift card. home depot has no way to track it.

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