Home Depot

Ordered flooring in store on 11/6/17. Told it would come in 5 days. On the 10th day I called and was told it would be another 5 days. Went to the store the following day to make sure it was ordered and was told it had not been and it would have to be redone. I'm furious at this point. Floors have been paid for and they don't seem too concerned about correcting their mistake in any hurry.

This is in regards to case# [protected], and order #s W780867670 & C780375717. By now, I am fed up with Home Depot and their customer service. My last purchasing experience, and will remain my last, has been a complete nightmare.

Back on September 7th, 2017, I placed an order via HomeDepot.com for a specific lighting fixture I had my eyes on for quite some time. Decided to finally make the purchase since the item had gone down in price, and wanted to also take advantage of two MasterCard gift cards that HD issued me after participating in one of their paint-purchase rebate programs; which by the way, a complete disaster this program. My order was immediately canceled due to issues they were having in processing the MasterCard gift cards. Since no one from customer service ever reached out to at least fix the problem, I went ahead and contacted them to see why this had happened, and of course how I could proceed with processing the order for the light. The following day, 8th of September, I received an email from customer service,
"Thank you for contacting Home Depot, I understand you would like to use two of the MasterCard Rewards Cards for an online purchase. At this time, our website can only take one credit card and up to 10 Home Depot gift cards. You are able to use the MasterCard to purchase an online gift card by searching for “Gift Card” on our website, to then use in conjunction with the other reward card."
I thought, brilliant idea so that I can take advantage of these cards. WRONG! After calling customer service to see if this was possible, I was told that the only way this "idea" would work is if I went into a local HD store and purchased HD gift cards there...using the rebate MasterCards. I visited my local HD, and guess what?...associate wasn't able to help with this since one of the MasterCard gift cards that I had originally used on HomeDepot.com was reading a balance of $0. I immediately called customer service (start counting, we're by two phone calls) and explained to them the $0 balance issue. I was told that I had needed to contact HD after my order was cancelled, to provide them with a different form of payment in order for my purchase to have successfully gone through. Why I was finding this piece of information out now?...no clue. I explained to them that I wanted to use THIS form of payment, the MasterCard gift card, and was then was told that I needed to wait 5-7 business days in order to have my balance reissued back into the card. But by now, it had already been 7 days since purchasing online, so why wasn't the card reloaded? Oh that's right, since I didn't call HD from when my purchase was cancelled, I guess they thought it'd be a better idea to wait until customer called to then start the reissuing process. I waited, then called again (3rd phone call). I explained to the rep the entire issue, to please read the notes in reference to the order #, and to figure out some sort of solution as to how I can use this MasterCard. Great news, solution found! And no, still no kudos for HD. While on the phone with the rep, I came up with the idea of just cancelling this MasterCard gift card, and issuing me a normal HD e-giftcard to use on the website. Which by the way, this could have all been avoided by simply visiting Amazon.com and using the MasterCard gift card there for the SAME light fixture. But since I was, at the time, a loyal HD customer, I figured I'd buy it from HD. On September 19th (keep in mind, initial purchase was made on the 7th), I was issued the e-gift card, and was finally able to make my purchase with no issues...until item arrived.

The nightmare continued after noticing that the hardware for the light fixture was defective (decorative nut was already screwed on its bolt, and impossible to remove/unscrew). After the couple weeks of waiting, calling HD numerous times, figuring out a solution to my problem (the Home Depot MasterCard debit cards, which by the way, again, is a disastrous rebate program), and finally placing the order for the fixture I've been dying for, you'd think nothing else can go wrong, right? I immediately called HD customer service (4th phone call) and was told to reach out to the manufacturer, Globe Electronics, in order to have this issue resolved directly with them. I did exactly that, spoke with them, explained the issue, and they had no problem sending me a set of new mounting hardware. But here's my problem now: ONE TO TWO WEEKS to receive new hardware! I understand that by now, this is out of Home Depot's hands…but this entire purchasing experience has been ridiculous, a complete waste of my time, and I regret ever making this purchase via the HD website, when I could have done this via Amazon.com, as they were offering the same light fixture at same cost. Hardware arrived after 3 weeks of calling, was happy to head straight to installation, installed with no problem, but after all of this effort, the end product and its quality was awful; wobbly fixture, bent rods, and glass domes didn't fit correctly in housing.

We're by November 18th, and I've emailed HD customer service twice regarding a full refund for this, and that I refuse to visit any local HD store to make the return.

I've loved Home Depot for so long, going on 15 years of visiting all local HDs for my home project needs, and never have I had such a problem with HD, or with any other retailer for that matter. This experience really did it for me, and I can't see myself buying from HD to have to worry about something like this ever again. Thankfully, I've got a Lowes store 1.7 miles, a Harbor Freight Tools store 3.3 miles, and an Ace Hardware store 4.3 miles from my home.

I hope my purchasing story gets read, and that it serves as a form of precaution to those A) purchasing from homedepot.com, B) thinking of participating in any of their rebate programs, and C) contacting customer service, as they are honestly no help at all.

Thanks,

AB

I went in to buy the above stove 358.00, but they had none in stock I would have to pay for delivery to the store, or buy a protection plan or buy a more expensive one or buy a microwave for the store to get the item delivered. It became clear that I could not get that stove at the listed price, he agreed. This is either bait and switch or false advertising, If it is not in the store for that price. I fail to understand why I have to pay for the store to get the stove advertised for a price. Clearly I can not get that stove for the advertised price because they don't stock it.

On [protected] I purchased an Samsung Refrigerator Model Number RF265BEAESG which offered a rebate for an Samsung Free Home Connect WI Fi Router valued at $379.00 providing the valid purchase dates 9/3/17-10/31/17 which I obviously qualify.
These are the attached documents that Home Depot provided me with to submit for the rebate. After two submissions after 11/13/2017 I was deneid my rebate due to the receipt didn't have the items model number on it in which Home Depot didn't provide me with the proper/correct receipt and when I contact Home depot about the issue the solution was by an manager was to return the items if they didn't let me resubmit via email in 24-48 hours.
Its been approximately 30 days since purchasing the Samsung Refrigerator along with an Samsung microwave, range, dishwasher and freezer spending nearly $6, 000.00 and given the improper receipt from Home Depot and the solution is to give back the refrigerator when I was promised and $379.00 rebate item. This item was only declined because Home Depot associate didn't provide an proper receipt with the proper rebate information on it.
I shouldn't have to return the item because I didn't get the rebate as promise nor should I have to purchase the $379.00 WI-Fi router in order to properly operate my unit when none of this is my fault and I purchase and paid for this item in the proper time frame in order to get the rebate.
This an attached copy of the exact receeipt that I received from and Home Depot Associate assuring me thats wht I needed to submit for my rebate.
Please credit me $379.00 so I can purchase the WI Fi Router that I have yet to receive so I don't have to refund my entire purchase because I was Lied to and cheated out of my rebate.

Made a complaint about front end supervisor, christy Calloway, throwing a basket on the floor at my husband and myself after being asked to give his military discount. Was reported to store manager, Elena horn. Nothing has been resolved and like all other complaints about this person it gets swept under the rug. Don't shop at Home Depot in Trussville al unless you want rude service and nothing being done about it. Christy needs to be fired along with Elena! Hope everyone starts shopping at Lowe's...it's just around the corner!

Hi, I am Robert Baker, I was an associate ([protected]) at Home Depot Store 0508 Conroe Texas, for the past two months. I am a retired Air Force Senior NCO. I selected to work at Home Depot because I honestly fealt I would enjoy working with customers and helping them plan for their DIY projects or ensure they had a great shopping experience. I am highly upset with the way Home Depot Trains their associates (Mostly CBT), mis-manages their employees (poor planning and scheduling of employees) and poor allocation of resources (people) to the departments that need them. (I could no longer tolerate their management practices and quit this evening). Here are my complaints.

1. I never had access to my work schedule from day one. There was an issue with my profile. I submitted a ticket to IT. Was escalated to Level 3. Never resolved. HR at Conroe seemed to be overworked and not able to perform all her duties.
2. I was told I would get paid for the 4 hrs initial training at hire event. Never got paid. Told HR several times, never resolved.
3. Worked in flooring Dept on 2d shift, other employees that worked 2d shift had two months or less with Home Depot, absolutely no hand son training. This resulted in Customers becoming dissatisfied when trying to make special orders. Lost several customers to our competitors.
4. Although worked in flooring, pulled several times to bring shopping carts in from parking lot and loading vehicles because no lot attendants were scheduled. Occurs frequently, poor management of allocated resources.
5. Pulled several times to help customers in appliances because appliances only had one associate on duty, and that associate only had one day of training. Lost a customer to Lowes because of this.
6. I didn't mind helping as many customers as I could wherever and whenever. The biggest issue is not receiving enough training within our own department to satisfy customers needs, then being asked to help in another department where we have no training at all. Customers could see this and many left un happy saying they would return on days where more experienced people worked.
7. This store needs some major training in Management from the Top Down, and they need to improve their on hands training. New employees should not be left alone to fend for themselves and self teach. Leads to poor customer service.

Assistant Manager (Kenny) said tonight I was just complaining, took non of my issues seriously.

VR Rob Baker

[protected]

Six months ago I bought a Star fruit tree at the Marathon Florida Home Depot and was told it had it had a 1 year guarantee. I took it back and they told me they wouldn't give me a new one(might have something to do with Irma). Just wondering what you policy was?
On October 22, 2017 I went to the return desk with my receipt for the Star fruit tree and they said I had to have the actual dead tree. The next day I pulled it up and brought it in and they told me because of hurricane Irma they were NOT honoring the one year guarantee policy, so I left in in their trash.

ordered string trimmer from home depot.com on oct.28th. est delivery dates were between nov. 3-nov. 8. on the 10th i called my local store and was told they were on the phone with someone who could fill the order and ship it to be received within 3 days. he wanted me to give him my credit card again or call the 1-800# so i called and got a woman who said she would research the prob. and send me an e-mail. i got an e-mail saying they were researching the prob. but no other e-mail. 3 days pass no word. i call again and am told they are researching it again. at this point i want to cancel my order due to your ineptness. they say they cannot cancel the order until it ships... huh? so now the girl at my local home depot is now working on it again. no one has any answers. and this is the first and last time i have ordered from homedepot.com and i will let everyone i know about my problems with this order.

I signed up for a Home Depot credit because we are installing a kitchen. We were told that we would not have to pay until the work was started. The work will not be starting until Dec. I just got a bill for the total amount.
The Home Depot rep gave us erroneous, false info in order for me to sign up for a credit card which is in the least misleading and totally unethical! I am fully disappointed in this practice of trying to get people to sign up for credit cards! Please fix this.
Please respond to: [protected]@comcast.net

We have ordered and installed door. Unfortunately the door was installed with seal plugs on outside side of the door (window inside out) and bottom metal plate didn't match the hinges. We have ordered bronze on both and got hinges in bronze but bottom platen silver. When I pointed it our to the installer he just said he is just installer and it's not his fault. Why wouldn't you just point it out to us then ? Who want defective product installed?

I have done the flooring installation through Home Depot which in turn gave the contract to a 3rd party installer and after the installation all the transitions came are getting bad or they are coming off he floor and one of the transition recently is now into 2 pieces. I have sent several emails to get these things fixed and every other week there is a problem. Ow they have stopped responding and I am not getting any help. I have 3 daughters in my house and who are always running I don't want them to get hurt. I have been reaching Diane in Old Bridge NJ Home Depot and she is not helping us anymore. I called the installer and they said they don't have any appointments available till next month. I cannot keep waiting for this that long. And also the installation company has people which don't even speak English. I mean come on how am I suppose to communicate with you.

Went to purchase the ryobi 18v hammer drill for $149 as advertised, flyer states choose from these tools and more total value up to $119. Associate helped me find the 18v airstrike 18ga brad nailer i was looking for which came up to $99 and I was told this is not included in the deal at the register. This ad is extremely misleading and the customer service associates at the register had no idea which tools were included in the ad, as the associate who helped me find the nailer told me it would be free as it was included in the deal. When your ad says choose from these tools and MORE, this is very misleading and will most likely make me take my business elsewhere.

The delivery service and installation service are too slow. It has been three weeks we have not received ANY toilets. when I bought toilets, staff told us that it just only took several days. But after three weeks, they just called me and said to delivery last Friday. I took one day off to wait, but in the evening. I was told that they were unable to come. Installation staff had to book another appointment for delay delivery. And then They told us they would come today. But the most rediculous thing happened, they went to wrong place! I believe they know my address. It is too stupid mistake. And then, we are told that they will come tomorrow and installation has to entend to next Tuesday. Until now, we have not received toilets.

I did this on this site before. No one called me. I called the person who is supposedly in charge. He responds with good words and forget about it soon after. I went to the East hannover store where I bought the doors and talked to a deputy manager . he promised to get back to me in a couple of days. A lady then called after that. She gave me a choice of Saturday Nov 11 or Monday, Nov 13. She told me to be at home at 4:00 pm which I did. No one came to fix the problem, no one called.

My issue is not expensive but it is either defective product or problem with installation.

All this happened from October to November 2017.

My conclusion - Home Depot does not care and their is no accountability. Thank God the legal system cares.

Yacob Zewoldi
[protected]. Please don't call me to make another empty promise.

I have purchased flooring for close to 2 k. The sales rep guaranteed the merchandise is in stock and ready for a pick up. I scheduled a pick up 4 days later. When finally came to pick up my flooring, found out that there was a mistake and they do not have anything available. At the same time I already paid contractors to come and do the repairs that day and tore up my house to get it ready for the work. Assistant manager did not offer any solution to the problem on hand or remediation expect getting rid of me and refunding money. I ended up having to take time off work and find a better product at Lowes. I lost time and money with Home depot and incurred disappointment and agitation to be a victim of such unprofessional and poor customer service.

Port Charlotte FL .My name is Robert a Brown .we are doing a addition on to our home for my parents .the only thing we have not bought is the block aND concrete. Every one has been kinda helpful .until now I'm into the painting. A man named John seems to not like his job .is the nicest way I can explain it.I went in to pick out colors and he had no intention of helping me at all. Not even a hi how r u today. Doesn't want to be asked any questions at all .doesn't acknowledge or care if u need any assistance. I'm very upset with is attitude and the way I was treated. I want to know what is going to be done about this .makes me not even want to go back into the paint depth.
Thank you
Roberts brown [protected]
383 harbor Blvd Port Charlotte fl.34954

In July I had my 4 doors I ordered from your store at midway mall measured by mr Bob, I picked out and paid for these doors in August order number H3827-22653 In took forever for them to be delivered to the store, finally they arrived there and I scheduled a date of today to be installed. When they arrived the workers remeasured and found out doors were an inch to tall. Are your people that incapable of doing a job right now they tell me it will be another 4-6 weeks I will be out of town then . One other thing your people didn't tell me was I had to purchase new locks and hardware, needless to say how disappointed I am in your company especially when I paid for these doors when they were ordered

Merikay Walton
13827 hale road
Oberlin Ohio 44074

[protected]

I order a patio door on aug. took 4 weeks for delivery and than more than a month for appointment to instill it...a day before I get call from the installer that he had to cancel for personal reasons...this is not acceptable, I don't now why a company like Home Depot use TBC when the get one bad review after another the get so may bad reviews and Home Depot still uses them

Went to the Yorkville illinois store on Sunday november 12th at 130 pm needed to purchase new appliances for our home.
Went to the store at 930 and was told an associate would be coming in at 1030 am.
Sabrina was very helpful she was able to direct us but DiD not have the technical experience. We left to go to menards but intened to get competing cost estimates.
Home depot was a few hundred cheaper than menards with the promotion.
So the older man who was working there was grouchy and inpatient.
He was in a hurry and tried to move us along. Bad customer service leaving a bad taste
May be going back return don't know yet.

When I signed up for a pro account you'd send a check for the savings we accrued, 5% of what we spent. Now you give paint savings? Maybe 1% of my business is painting. Doesn't do me any good! Why cater to only painters? You HAVE to go back the way it was or you are going to lose my business to Lowe's, who will give 5% off. I've always shopped at Home Depot, it's right down the road, but if you don't switch back I'll drive the extra miles to go to Lowes! I've spent 10's of $1000's there and got nothing for being a pro member. You screwed up!
Thanks,
Kraig Burns The House Doctor
Disgruntled customer