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4.2 11298 Reviews

Home Depot Complaints Summary

231 Resolved
2152 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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11:23 am EDT

Home Depot two lights stopped working

I purchased the hamponbaysolar lights2years ago' they worked fine until a couple weeks ago.4 of the lighs work fine. I took the batteries out of the ones that didn't work anput the batteries into the good lights and they worked.I thought mabe the bulbs went bad, so I went out to home depot to see if they had replacement parts and they said the only thing they carry are the batteries. But the batteries are good.I was wondering if I could get the lile board with the light on. please reply. The other 4 are good and I really would like all6 working, because they really light up my walkway

Thank you

(386038)model number
Sara cline

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fustrated one
rockford Il, US
Oct 25, 2009 12:10 am EDT
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this is the worst product you could ever purchas, I have already took them back to home depo three times. please don't purchase this product, Hampton bay solar lights.

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9:27 pm EDT

Home Depot truck rental

I rented a truck to take junk to the bulky waste center in town and told the Home Depot employee the purpose of my rental was to go to the dump and he immediately and guardedly informed me he has never gone to the dump and doen't know anything about the dump. When I showed up at the dump I was informed that I could not use this truck as it did not comply with size requirements. I was further informed that every week this particular Home Depot truck shows up and they cannot allow it to be used for dumping but Home Depot continues to rent it and they know the situation. I am sure that the Home Depot person I spoke to made his "never been to the dump comment" to cover his own ### and rented me the truck with the knowledge that I could not use it for that purpose. He has no integrity. Everyone who went to the trouble I did would have certainly informed Home Depot of this fact and it occurs every weekend according to the town of Southington bulky waste center staff. Of this I am certain. They charged me 37 dollars and made me refill the tank for another 15 dollars and I still have a yard full of junk. They could have cared less.

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Mike Wahhhhh
,
Aug 08, 2008 3:01 am EDT

Wahhhhhh ###ing wahhhhhh cry me a river! That kid probably didnt know ### about the dump situation, Remember "Assume" makes an ### of you and me!

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C
9:47 pm EDT

Home Depot harassment!

My parents have a Home Depot Credit Card and are late on a payment. The representatives call the house everyday before 9am which is illegal not to mention harassment.

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Pissed Off at Home Depot
San Diego, US
Apr 06, 2010 1:47 pm EDT
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Home Depot Credit Card Sucks! We had a credit on our account... Which vanished. They are theives! I will only shop at Lowes now. I hope Home Depot goes out of business. Google "Home Depot Complaints" There are a ton of them! Buyer beware

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michelle
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Oct 14, 2008 8:09 am EDT

The solution is to have an unlisted or cell # and never give it out to creditors, instead front end the number with ring central, if they are abusive you block them by number. Callers who dont provide caller ID can be forced to voicemail only and the can be forced to identify thier number in order to leave a voicemail. You can control the time of day people call the number Plus you can set things up to ring your number when they call you, its all rules based. Very flexible. You can even login to your account so that they phone is called, then yours and they only see your ring central called id info. So you private phone number never gets on thier list.

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j.m.
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Aug 20, 2008 6:19 pm EDT

Its not illegal. They can start calling at 8 a.m.

ComplaintsBoard
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7:44 am EDT
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Home Depot substandard cabinets

I am writing this post in attempts of resolving an ongoing and seemingly endless issue and hopefully spare others from having a similar experience. Advice ---- go elsewhere to purchase. I have been trying to resolve issues with my Kraftmaid cabinet purchase since mid 2006. After having dealt with at least 10 various people representing Home Depot and still no resolution as of 3/17/08. Their best and only offer is to date $2500... a laughing offer considering the timespan and efforts I have made.

I am now at the point where I am asking for credit. I no longer have any patience left to resolve the issues and have no faith that Kraftmaid nor Home Depot can resolve the issue to my satisfaction. I am convinced that the quality of the Kraftmaid cabinets is substandard and strongly urge Home Depot to reconsider carrying these poorly manufactured cabinets. I am asking for at least 50% credit($5, 558, 72) of my initial order($11, 117, 43).

I feel that is amount is fair and reasonable as I have lived without a completed kitchen for almost 2 years, dealt with numerous personnel, labor to swap many many doors, costs and labor to dispose of enormous amounts of packing for replacement doors, accruing interest, etc. I have attached numerous pictures I have taken and written a summary of events in hopes that this letter will help future Home Depot customers. I hope that this letter will find its way to those who can make a difference, resolve this matter amicably, and not continue to fall upon dear ears.

Feeling frustrated and left with no other option, at this time I have filed complaints with the BBB (complaint#6204007) and the CT State Attorney General

I feel that is amount is fair and reasonable as I have lived without a completed kitchen for almost 2 years, dealt with numerous personnel, labor to swap many many doors, costs and labor to dispose of enormous amounts of packing for replacement doors, accruing interest, etc. I have and can forward (to those interested)attached numerous pictures I have taken and written a summary of events.

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Amera Kraft
,
Apr 14, 2008 7:15 pm EDT

This person is crazy. Blames others for not knowing what he/she was buying to begin with. Get a life

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12:00 am EST
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Home Depot delivery issues!

I am a builder in NYC and I am finishing up on an 8 family building. A few months back, a gentleman from Home Depot commercial sales approached me and made the world of promises, well I should have been skeptical, because I was the one to pay the price. Home Depot has basically cost me 40% more than what I would have paid the regular competition. I will NEVER do business with them again. It is their lack of responsibility and coordination with the deliveries.

I have lost a tremendous amount of time and salary to pay employees to sit in front of the job site to unload a ghost delivery truck, because it never shows up. It is always a situation where everyone pins the responsibility on each other, and I personally get fed up after it gets so redundant.

In my professional diagnosis, I would say that Home Depot has demonstrated that they are not a company to be trusted, they have a tremendous neglect for customer needs, and therefore, us builders, as consumers, we should not do business with them.

Nelson Nigel.

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Delicious0608
, US
Jun 30, 2015 4:07 pm EDT

I purchased a refrigerator on Friday June 26, 2015 at the Bronx terminal market and I was given a delivery date of June 30, 2015 because the item was on back order. I was unable to get a time frame from the associate at the store for the delivery but was told that I would get it on that date and that I would receive a call the day before for the delivery time frame. Sure enough I did get that automated call saying it wil be delivered on June 30th between the hours of 10:30am and 2:30pm. I made arrangements for that day from work to be home for delivery. On June 30 I am waiting and waiting for the delivery, at 4:00pm I decide to give them a call at [protected] when a nasty customer service female representative picks up and tells me that the delivery was received late the day before and I should have gotten a phone to let me know. Well the automated machine tells you not to call that they will contact you! Do you think they called? No. Then she says they are going to schedule a delivery for the following Tuesday. What? If I am buying a refrigerator is because mine is not working! Can't wait until next Tuesday. She puts me on hold and left me speaking by myself. Horrible customer service I will not recommend homedepot or buy anything else from them on the phone with the store of purchase and was put on hold after giving the customer service rep my order number. So far I have been on hold for 35min.

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12:00 am EST
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Home Depot home depot accuses me of theft

This is a story of how the failure to listen costs a business its customer's trust.

I custom-ordered a window at the Home Depot on Capitol Expressway in San Jose, CA on November 12, 2007. I fully paid for it at the time of the order. On November 25, 2007, the store called me and said that my window was ready for me to pick up. I came on the same day. The store clerk went in a restricted area, pulled out a window, handed it to me, stating that it was my window, and asked me to sign a piece of paper acknowledging my receipt of the window before I could take the window out of the store. I signed as requested and transported the window home.

The next day, Monday, November 26, 2007, someone named Scott called me and said that they had given me a wrong window and that they needed that window back. It turned out that the wrong window, which appeared similar to what I ordered, did not have the exact dimensions as stated in my order. Scott said that the window I ordered had been broken in the store's warehouse and a replacement order had been placed. The estimated time of arrival on the new order was December 10, 2007. In the mean time, Scott added, Home Depot wanted the wrong window back. I said that Home Depot could send someone to pick up the wrong window before they delivered the right window to me. I simply requested a written assurance that they would deliver the right window free of charge when it became available. I had already transported the wrong window at my expense. Scott said that he would need to check with his manager about my request and would call me back right away. No one called me back.

A few hours later, concerned about the status of my request, I called and spoke to a person named Doug. He agreed that the right window would be delivered to me free of charge. He and I then made an appointment for a Home Depot employee to come to my house the next day between 2 p.m. and 4 p.m. to pick up the wrong window. I reiterated my request that the driver brought with him the new order for the right window with a note indicating Home Depot's assurance that the right window would be delivered free of charge when it became available.

The next day, Tuesday, November 27, 2007, I took a day off from work and stayed home to wait for the Home Depot truck. Four p.m. came and went. No one from Home Depot showed up or called. That evening, I called Home Depot to inquire about the reason why they missed the appointment. Although Home Depot was still open at that time and they could have sent someone then to pick up the wrong window, a person named Nick called me back and said that the wrong window would be picked up when the right window was to be delivered, which was projected for December 10. I said that would be fine by me.

Almost a week later, on Monday, December 3, 2007, a person named Anthony called and sternly warned that I was holding someone else' window and demanded that I give it back. I expressed my willingness to allow Home Depot again to come and pick up the wrong window and reiterated my request for a written assurance that the right window would be delivered to me free of charge when it became available. Anthony responded that the driver would only give me his business card. I said that I did not need a business card and repeated my request. He said that it would not be possible to give me the written assurance because the note about free delivery was only an 'internal' note. I said that I did not understand and asked why they could not simply use a pen and handwrite the assurance on a piece of paper. Anthony ignored what I said and started rising his voice, repeatedly demanding that I scheduled a time when they could come to pick up the wrong window. I told him that I understood what he wanted and only needed him to listen to my simple request. After eight minutes of back and forth, unable to get him to agree that a written assurance would be given, I asked for his manager. A person named Doug got on the phone and, without listening to a word of what I had to say, began berating me for holding someone else' window, and with the same tone of voice that Anthony had used, demanded the wrong window back. He said that my possession of the window was 'illegal,' insinuating that I had, in effect, stole it from the store. Feeling that the situation was not improving, I asked for the store manager. Doug responded that the store manager, Chris Morrison, was not available, and hung up on me.

Before Doug got on the phone, I was still willing to make another appointment for Home Depot to come and pick up the wrong window, if they gave me the written assurance. I thought that Anthony was just an employee who did not know how to speak to a customer, and talking to a manager would be much better. After all, my request was extremely simple. However, after seeing how Doug immediately sided with Anthony, without even listening, adopting the same tone of voice, and after he hung up on me, I became afraid that Doug and Anthony and maybe others at Home Depot would develop a grudge against me. I became worried that, out of spite, they would purposely delay or make the fulfillment of my order difficult. I decided that the best way to protect myself was to ask that the right window be delivered at the time the wrong window was to be picked up.

In the afternoon of the same day, I was further convinced of the systematic nature of the poor customer service at Home Depot when I received a call from a person named Steve, who said that he was a co-manager of the store. After I expressed my concern about his associates and my wish now that the delivery and pick-up happen at the same time, he said that was unacceptable. He attempted through a rhetorical question to get me to admit that the wrong window in my possession did not belong to me. He said that he would thus report my possession of the wrong window as a 'theft'. He further said that he would charge me at once for the wrong window in addition to what I had already paid when I placed the order. I told him that all I needed was a sincere apology, and accusing me of a crime and threatening me with double charging for my order did not sound like a sincere apology to me. In response, he only said that he was 'sorry that I felt that way.'

Steve added that he had already 'bent over backward' to accommodate me by agreeing to come at a time of my choice to pick up the wrong window and to deliver free of charge the right window when it became available. I told him that none of that was a favor to me. Home Depot is already required under the contract to make the conforming delivery to my house at no additional cost. As for the non-conforming goods in my possession, I have no obligation to spend my own time for a separate scheduled pick-up. Yet, I did Home Depot a favor by staying home for a day to allow them to come and pick up the non-conforming goods before they could give me a conforming replacement. They missed the appointment and wasted my time. If they want to ask me for the favor again, accusations and threats will certainly not do it. In addition, the projected delivery of the right window is only a week away. It only makes sense now that the delivery and the pick-up occur at the same time. I no longer have time for two separate appointments. I hereby again reject the non-conforming delivery and ask that Home Depot promptly make the conforming delivery under the contract. At that time, Home Depot can also take back the non-conforming goods.

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Andrea R Henson
Menifee, US
May 28, 2014 6:59 am EDT

Im currently going through a petty theft case with home depot. I was harrassed, called names, handcuffed, you name it ...by H.D. loss prevention. I begged for a store manager or even the police at a point. The LPrefused to listen to me andtold me to "take it up with the judge"
They are awful. The kicker is that they refused to "trespass"me, meaning I could walk back into that same Home Depot and purchase the $500 worth of merchandise I was accused of stealing...well, I already went andpurchased it at Lowe's. They are crazy!
The entire incident would take pages to write so i'll keep it at this but i'd love to hear from anyone else in this situation.
Home Depot in Perris, Ca
email me at foreversocal @ gmail .com

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Tall David
Southaven, US
Jun 27, 2010 6:35 pm EDT

I completely agree. Home Depot was under CONTRACT to deliver the right window the first time. No questions asked. The fact that they made the mistake & gave him the wrong window, is not theft on his part, but an error on theirs.

How much easier would it have been for HD to simply state they made an error and delivered the wrong window? And they missed an appointment but they were in the process of fixing the problem. I hope this man got his right window, & the damaged window was picked up by HD. This kind of business practice should not be allowed period. If I were a manager at a Warehouse store, and I could be since I'm over qualified to work at one of these places, but it's probably the only job I could get right now if I looked for work. I would make damn sure that this kind of business practice did not happen.

This is the kind of poor business that goes on when a manager doesn't file the right paper work, and the department has no idea what the hell is going on. I'm terribly sorry to hear of your experience even though it was so long ago. I can only hope whatever supply store you shop at gives you a better experience. With the kind of business practices, & management you deserve.

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taken_for_a_ride
Duluth, US
Mar 23, 2008 6:53 am EDT

I disagree. Holding the wrong window is his only leverage. I have a feeling that if he returns the wrong window prior to receiving the correct window, he will never receive the window he bought and paid for or at least they will not deliver it as promised. HD owes this gentleman a huge apology and I too think he should be given the original window free of charge. As far as the other customer waiting for his/her window... HD should care about maintaining good relations with them as well and do the right thing or they could potentialy loose 2 customers. Stick to your guns or the big corporate fat cats will take you to the cleaners!

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Naomi
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Jan 18, 2008 9:36 am EST

After Home Depot missed the appointment to pick up the wrong window and wasted your time, they should have given you the correct window for free. That day, they truly wasted your time and money and I feel they should right the wrong.

There is no reason though, for you to inconvenince another customer by holding their window. There isnt any explanation that you can offer that would allow you to do that.

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12:00 am EST

Home Depot mail fraud

blatantly falsified documents to avoid paying unemployment compensation..then mailed the falsified documents via USPS constituting mail fraud...real nice people skills huh...

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12:00 am EST

Home Depot shotty, sloppy work performed!

I have had cabinets installed by home depot, pull out of existing cabinets started november 13th. Cabinet install on november 15th finishing the next day. The following day, we began to put our kitchen back together when we noticed a puddle of water on floor under dishwasher and all along wall of new cabinets. I made several phone calls to home depot, this happened on a saturday, the leak under dishwasher was not fixed until sunday, and they claimed as well as the plumbers that it was my fault. Note that my cabinets and plumbing and appliances all were in good condition just old. I was finally told that my problem was sent to their insurance company in atlanta, ga, which is called i believe chedwick. I was given a claim number and a phone number. That following monday, i called all day and left several messages, that tuesday, i called and left several messages, nothing. So i finally got a supervisor who told me that the person i was trying to reach was infact in his office, and she was not concerned by his lack of response.

I proceed to talk to this man in charge of my claim, who really does not care, does not ask questions and tells me it is the holidays and basically nothing can be done till after thanksgiving ( thanksgiving was still three days away).

So i ask this man again what do i need to do to get an adjuster out to my house to check damages, he asked why did i want an adjuster. I am furious by this time and once again tell him how my cabinets and floor are in a damp surface, he suggested i get a fan.

So i asked if this was something that needed to be handled in a court of law? He asked what it was i wanted and replied that he had 10 days to do his paper work. How can you do paper work without first, talking to me (i had to contact him) second, how can you do paper work and file a claim without an insurance adjuster telling you the damages? I am very disappointed in both home depot and the way they handled their business. To top all of this after my install they never even sent the cabinet inspector out after job was finished, if he would have come by he would and still can see and feel all the dampness under floor, which i assume is also under the new cabinets. Beware of home depot, they do shotty work, are not conserned with customer happiness, they only want your money, they will go out of their way but once they get you to sign , you are basically on your own. Another thing, when my cabinets finally were delivered to my house they sat in my garage for almost two weeks. The installers they hired to put in my cabinets did not even live in my city, they showed up at my house ever day at 11am and worked till 5:30.

I tried once again to contact home depot and resolve this matter by calling the main headquarters. I proceeded to talk to someone, i told them if i could not get help that i would go to military law but i would like to avoid that, at that point in the conversation, they said they would no longer talk to me. I asked why they said if that is the route you are taking we no longer have business with you, i said no i have not gone to anyone yet but i will if i do not get a response today, the lady replied that she could no longer help me.

What has this country come to? I do not understand why things so simple become such major issues for many. I simply wanted new cabinets to improve the value of my home, i had shotty, sloppy work performed that our hard earned money was just flushed away, and i can not even get an adjuster out through home depot. Hey they have my money and that is all that counts.

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Franklin
,
Aug 23, 2008 1:25 pm EDT

Home Depot put vinyl siding and windows on our 2 story home, 2800 sq ft. 5 yrs later the window sills were rotted out and all around the patio doors and down the walls on both sides of the doors and windows. The upstairs windows leaked through the walls to the down stairs. The top floor warped with water over time. It rains on the inside of the windows now. It has been over a year since they were notified, they had an adjuster come out 10 months ago. Since then many people were sent out from home depot to look at the damages which get worse with every rain. Each person with home depot, installation manager, district manager, project manager all said you have extensive damages. Manager said they cut the vinyl siding wrong and didn't put the windows in far enough. Plus they put the wrong vinyl siding on for this area. (not approved per windstorm inspector) I told them I believe I have mold between the walls. The manager said he thought I should have it tested... which I did...and yes we have mold, the worst case and kind. Then I had a mold Remediator come give an estimate...over 200, 000 dollars in damages "plus". HD said they would redo the outside...replace all rotted wood and redo siding and windows. I haven't seen them. Now they want to send in a consulting group ..structural engineer. What now? Trying to cover their a.. or get the consultant to help them out of a jam.

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12:00 am EST

Home Depot solar lights

bought 4 four solar lights at home depot berlin maryland all the stated solar panel was 9/25 x 12/45 only 2 were that size 2 were much smaller thanks carl r seal 101 channel buoy rd ocean city maryland 21842 model 555 208

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fustrated one
rockford Il, US
Oct 25, 2009 12:14 am EDT
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you are so right why don't the better buisness bural check thes people.

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sharon rose
,
Mar 18, 2008 6:53 pm EDT

We purchased the solar outdoor lighting pack of 6 per box. the 3 boxes we bought only one light would not light up upon initial use. after attempting to double check all the possible solutions nothing seems to work, after reading the various e mails of the lack of company response to their telephone numbers and e mail causes us great concern. What is the chances that something will get done with our purchase of solar lighting.?

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12:00 am EDT
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Home Depot unfair installation charges

I recently purchased a natural gas water heater from Home Depot. The telephone operator that processes phone orders told me the installation charge would be $200. He also said there was the "possibility of more charges to meet code". When I asked what code, he said "building code for your county". OK--so I may have to pay an extra $50 or so. When the plumber arrived, of course he found a myriad of 'code violations' requiring new parts and service. I asked him what 'code' was he referring to and who established these charges? He said the charges are "determined by Home Depot" and the code is "the State of Georgia". OK, so what does this mean? Who knows? I was then told that I had to purchase an inspection permit for $50 so that a building code inspector could come out and validate the job. Do inspectors really visit all the homes that install a hot water heater? "Yes, sir, they do".

The final upcharge was $450. I complained and the plumbing company said "Home Depot doesn't charge tax, so I will discount it $70." Doesn't charge tax? It's ridiculous that consumers have to pay $650 to install a $300 hot water Also, the plumber had all of the upcharges printed on one page---to clarify: the plumber just checked off all of the upcharges from a printed list. He knew (and Home Depot knows) exactly what the extra charges are going to be in advance. Home Depot needs to be upfront and honest about these charges when consumers call in for a job that takes no more than 1-2 hours of work because of some "code".

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Vince
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Jun 16, 2008 12:15 pm EDT

I happen to be a plumbing contractor in San Diego. Maybe all you cheap people should live in an apartment. You seem to think skilled craftsman should work for peanuts. The company they work for and themselves should make as much or more than lazy customers who have no idea what a blue collar job entails. Also when J. Harris says a water heater install takes 1 or 2 hours, does he or she know what it takes to dispatch, stock trucks, organize, train techs, comply with local codes, etc.? People lets think before we ### about nothing. I would have charged much more so my techs and myself could have a lifestyle we deserve.

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Albert Claycomb
, US
Feb 15, 2023 8:11 pm EST
Replying to comment of Vince

Wow a Little unhappy.

The people don't understand the cost, the insurances, continuing educations and what the workers need or want.

Everybody is looking for a good deal.

Well to that, the good deal gets cheaper, and the work gets worse and then they will be unhappy.

Let's not talk about laws, regulations, building department and or the Maintenace of actually pretty pricy tools.

Let's not talk of all the tools lost or left behind or damaged by workers.

I know I have 7K in 1 camera, 24K in thermal camera, my Propress wasn't cheap.

And the fitting arnt right there, unless I have extras with me.

People are no longer being protected by government, building departments.

It has gotten so big, that everybody is paying into the system.

I can make a lot of money if I just pile on the bandwagon of enforcement.

Thats not what I want to do. More and more big government is giving billions to others while we are paying into the system.

What is going to happen shortly when a small portion of society is carrying the burden of supporting the other 80%.

Baby bomers are aging into the fixed income crowd. Unwed families, those on social security disability, welfare food stamps, Prison population growing, government set aside programs where a fair bid no longer counts, but color or ethnicity or sexual deviancy is the driving force of the winning bid?

The big guys have us all... fighting each other.

Let's step back and take a look at our leadership and stop buying off on all the nonsense that sounds good and fair in the moment.

Soon we will all no longer be needed.

A.I. no longer needs; register operators, fry cooks or even people to move medications thru the hospital system.

Keep crying for a min wage and you will get a living wage.

That is a kin to a communist stipend, whether you are productive or functional.

You just won't have a choice in anything after a while.

Money is progressively worth less... every day and they steel from us by using false causes to prop up and foster inflation.

Computers and printers are building houses in Virginia. Humans are somehow being phased out of everything that was previously important and human reproduction can't keep up with our current supported population. Soon you won't need mechanics with enough electric vehicles, gas stations or the little store inside them. Where will people work? If you don't have something people need then you have nothing to offer especially if your time is not needed?

With the water heater what wasn't palatable was how the technician went about it. In youth we sometimes arnt as caring or concerned with the feelings of others as we should be. The price was good, the delivery was insulting in the given situation.

I personally charge much more for water heater installation and sometime get stuck with units that don't quite work as they should.

I go thru the warranty issues and spend time with the client for the service rep. The client does not want to be left alone especially with how much a plumber charges... LOL.

My charges used to be about $85 an hour, only because I could do it for that little.

NOW if I were to do that, I would average in pocket about 5 to $6 dollars an hour.

I could not pay gas, tag, vehicle insurance, liability, workers comp. state corporate renewals, business tax license for the municipality, my license renewals for trade to allow me to work, vehicle maintenance and the occasional breakdown that no one wants to hear about, legal fees for nuisance suits, collections from people who try not to pay, office expense, electricity, storage for materials bought out for jobs to keep prices reasonable, my Mortgage or minimally take care of my wife and family and all the peripheral cost I have not even tried to touch on.

But the average person only sees the 15 min you were there and the $165 service charge.

not all the time preparing estimating, paying for software, accountants, invoicing, dealing with building officials siting in classrooms for the needed hours of continuing education or time in line buying storing material only to have chemical go bad or glues to harden leak or be missing when needed.

And then we get disrespected like if it isn't even a profession... It's an honest day's work, don't look down on us.

Or heaven forbid you wish to become a standout and add a qualification to better serve you client, the community and support your family. you have to ignore your family because there is not enough time in the day to do it all & before you know it your time is up; your kids are grown, and someone has already replaced you and you went even able to save much even though you did not go on vacation have a new truck or even a great house to show for your efforts.

I'm going to leave it alone here, because the thoughts running thru my mind would Definity put the rest in perspective and rearrange the lap of luxury that all those movie stars, attorneys, doctors, brokers, that don't live in my neighborhood. that don't understand.

something has got to change with us, if not it will change, but in a very ugly way and it won't be easy to make it right again in 1 or 2 generations.

Blessings to everyone... and may we make some right decisions, everything requires effort and those who put forth effort should be rewarded.

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Florence Such
,
Jan 20, 2008 4:50 pm EST

The prices are outrageous and the charges for these codes even moreso, this is supposed to be built extra correctly and that is why the higher price so why so many codes... I think it is a rip off and there should be a way for persons to put in heat cheaper than that.

With prices so high on food and other things like housing etc. we better use a little insight and make a product that is both safe and less expensive. Also, we should conduc our business wiht a little
ethics so that people can be treated fairly when purhcaseing something as simple as a water heater.
Mrs. Florence Such
Rancho Palos Verdes, Calif. 90275

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Home Depot - it is a piece of crap

I bought a washer just like the gentleman prior to me in I believe February, 2006. Shortly after that about 3 months later I had to call for a repair because the washer would not spin the clothes so they weren't soaked. I tried to figure out what was the problem and finally I called GE and of course they told me I would have to wait 4WEEKS for a repair...

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Home Depot check cashing problem

I recently was turned down for my check that was written for $239. It really was not Home Depot, but rather the check certification company they use. Certigy turned down my check even though they was no legitimate reason. This was very embarrassing, as there was a line of people behind me. I happened to have my debit card on me, which went right through. I have never had this problem except at Home Depot, and never at their competitor Lowes.

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kathyb5
Shelby Township, US
Jan 06, 2010 10:45 am EST

Had the same problem. Called the 800 number they gave me and was told that I needed to be verified...which was stupid as I had written probably hundreds of checks to Home depot before and never had a problem.

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Bill Stocker
,
May 04, 2008 10:33 am EDT

I had the same issue on May 3, 2008 at Home Depot. They declined my check based on "I didn't meet the computer model for risk." I guess that if you don't meet their criteria, they don't want your money.
I figure since my money isn't good at Home Depot, I will spend it at Menards.

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12:00 am EDT

Home Depot poor quality product!

On Aug.2, 2007, we bought a Cadet Cub riding mower from Home Depot for $2138.92. It broke after 2 days of use, on the 4th. I called the local manager of the store who rudely told me when it's sold it's no longer their responsibility, call the factory. I placed three calls to the District Mgr. in Tampa, Omar Lopez [protected]),who had happened to be in H.D. the day I bought the mower and had sold it to me in person. He did not return any of my calls. I then called Customer Service on August 7 where a supervisor, "Ebony," told me once a mower is sold it is no longer H.D.'s responsibility and they would not accept its return. She would not give me Lopez' email or a phone number where a real person would answer. On August 8 I emailed the Cub Cadet customer service department. A very helpful woman, Katrina C., [protected])authorized repairs at Tropical Lawnmower [protected]). On August 14, Tropical picked up the mower, returning it on August 21. After 2 hours use, it broke again. They picked it up for the second time on August 22, returning it on August 25. After two hours of use it broke for the third time. I put it in dispute with Discover on August 27 and am waiting for their decision. I am concerned that since we are now in the height of hurricane season, a storm will damage this mower and they will insist that I pay for it.

My advice: buy nails and WD40 at H.D. if you must, but otherwise, go to Lowe's or your local hardware store.

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Home Depot unpleasant experience

This is a letter recently that I wrote to Home Depot:

To Whom It May Concern:

This afternoon I tried to return a new Husky Powerwasher 1800 psi to your Gloucester, Virginia store. It was purchased on June 16, 2007, with Check Number 5675, along with other items that totaled $326.88. The serial number on the power washer is ____, Item Number 18005. Included with the total purchase on the 16th was a floor model upright freezer, SKU 453-946.

On June 17, 2007, I purchased an LG Refrigerator for $2,199 (special pricing), along with the ice line, delivery, etc., for a total of $2,374.45.

The following is a description of some of the mishaps that have occurred during my interactions with Home Depot.

First, my husband and I brought the freezer home on the 17th using our own trailer. We brought it into our garage, moved the food in the old freezer into the new, and put the old freezer on the trailer to take to the local land fill on the following Monday a.m. The new freezer started running; by the way, it also had been running when we bought it at the store.

About midnight, when I took our dog outside, I happened to open the freezer and realized that the food inside was thawing. Upon calling my husband downstairs, we brought the thirty-year-old freezer back into the garage, once more transferred the food, and started up the old freezer. Later I plugged in the new freezer; it would not freeze ice or anything else.

The store personnel suggested that I get the local approved repair person to the house to see if the freezer could be repaired. I called the manufacturer to get a list of approved repair companies. On the 26th, I was able to get someone to the house. The owner of Briggs Appliance had been on vacation earlier, and the other approved repair service refused to repair any appliance that had not been purchased from them. While he was very nice (Mr. Briggs), the repair person said that the freezer was not worth repairing, that it was leaking coolant.

To give the salesperson credit, he did come to collect the freezer, so that we did not have to take it back to the store ourselves.

I made arrangements to have the LG refrigerator delivered on June 25, 2007, making sure that I remained in my home office all day long. When the delivery men arrived and I had showed them where the refrigerator was to go, the driver requested that I come outside to the truck. The corner of the refrigerator was bashed in severely, along with the packing being damaged. My husband arrived home about that time and said that whoever loaded that appliance knew when it was loaded that it was damaged unless the damage occurred on the truck.

The delivery person gave me a damaged products card (MS# ____) and said that I had to call the company to make arrangements for another appliance to be delivered another day that I could not leave the house. The damaged appliance was hauled away. The new refrigerator was finally delivered about a week later; it's a beautiful appliance.

There was a special that was running at the time on energy saving for which I applied on July 4, 2007, via http://homedepot.onlinerrebates.com/confirminfo.aspx. I was to receive a $200.00 gift card for purchase of the LG refrigerator. That has not arrived at the time of this letter (Promotion Number 52907).

I was also to receive a return of the delivery charge as part of a promotion. That check has arrived (Promotion Number 84923).

As I had guests in my home and my husband was preparing for a lengthy stay in Africa, I did not have reason to use the Husky Powerwasher until on or about July 20, 2007. The power washer that I purchased on the 16th of June would not build pressure. I did not return it at the time; I thought that I would let my husband try to operate it when he returned. He came back from Zimbabwe on the 8th and tried the power washer this a.m. It will not build pressure.

Please note the following, when we purchased it, the box that the washer came in was nearly disintegrated, but it was the last one on the shelf, and I wanted that particular model. When I did install all of the hoses the first time, I noted that the water plug had already been removed. Is it possible that someone else had purchased this washer and also returned it?

Prior to returning the power washer today, I looked for the sales receipt and could not find it. As you can imagine, I have lots of paper work: sales receipts for the refrigerator and freezer, multiple customer invoices, bill of lading, online rebate forms, the paperwork from the appliance repairman, card from the damaged refrigerator, pick-up confirmation for the freezer, warrantee materials, manuals, and more. It is my fault that I cannot find the sales receipt for the power washer, but, at this point, I hope that you can see that such confusion is possible.

When my husband and I brought the power washer today to the returns desk, the young woman at the desk said that she could not take the washer back, as I did not have a receipt and the sale occurred more than 30 days ago. I asked for the manager, who was short with me, said that she could not do something that Georgia would not permit her to do, and walked away. I admit that I was upset when I spoke with her, but she would not let me finish a sentence and try to share with her some of what is in this letter.

It should be noted that at the returns desk at that time was the exact same model of power washer that someone else had returned today (the 12th). Is it possible that these power washers are defective?

I was told that I would need to send the washer back and pay $35.00 to have it looked at. If the washer was still under warrantee, my money would be returned. If there was further cost, I would be called about the charges. At this point my frustration with Home Depot is about to the maximum. Remember, this is a new washer does not have the first minute of powerwashing timed on it, yet, and I'm paying for a repair!

There was no discussion of I am sorry by the store, an even return for a washer that works, may I see the check that you wrote, or any other amenity.

At this point, I do not know what the answer is for my frustration with my experiences with Home Depot or how that such a situation can be ameliorated, but I have seldom been so upset by a corporation, especially, after having spent several thousand dollars with your company. I know that my business will not make or break your company, but as soon as I get my power washer back, I will not do business with Home Depot, again, nor would I recommend your corporation to anyone else. My experiences with Home Depot since June 16, 2007, for the most part, have not been pleasant.

Regards,
Linda

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Supermom4jc
, US
Aug 14, 2018 3:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

3 weeks ago we went to purchase a gas stove. Was told it would be delivered the next week. The day it was to be delivered we were told it was received damage. However they have an identical stove returned that has a broken knob they can replace. We pick it up. When we have someone hook the gas up, they find the cord has been cut off. No stove yet!

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Home Depot the worst case of customer service

Home Depot
Hampton Point, Hillsborough, NC

In late June 2007 we purchased a dishwasher, followed by stove two months later. "HBI Home Delivery" is the company that Home Depot and Lowes (in this area that I know of) contract to deliver their appliance sales and never have I seen a delivery company so inflexible to customer needs.

HBI delivery would call the night before to inform us what time they were delivering, which we quickly noticed was 3-7 Tuesdays and Friday. Like many people we have busy work schedules making us unavailable so we asked for a morning delivery, which we never got. Finally after only a month our dishwasher was delivered, not in the morning of course, but rather 3-7 after my wife took time off work.

Thinking the first delivery problem was a flook we purchased a stove from Home Depot and of course, ran in to similar difficulties. We informed HBI Home delivery that we were unavailable in the evening due to work schedules that couldn't be changed but would be happy to be present in the morning. Again they told us to reschedule for the next delivery date and they would see what they could do. After rescheduling two times HBI finally told us that due to their route we could only get deliveries in the late afternoon and they would not alter it. I called Home Depot in Hillsborough and they did little to help, stating that unfortunately that's just the way it is.

Luckly we received this stove in only a week and a half due to HBI forgetting to take us off the schedule after we canceled and the truck was so late that they arrived at 9pm when we were home.

This is the worst case of customer service that I've ever experienced and I will never purchase another appliance from Home Depot due to the poor customer service they've provided in both my communication with the Hillsborough store and via HBI that they contract for deliveries. I would like to see Home Depot provide some good customer service, until they do, I'll make sure to inform others so they don't make the same mistake I did in purchasing an appliance from such a place.

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Home Depot polyresin wicker furniture is a rip off!

I purchased my wicker set at Target 2 years ago I have taken very good care of my furniture wrapping it every winter. This year when I took in out I noticed that the plastic resin is popping off an splitting I am very disappointed I thought I would have this set for years to come since it was about $500.00 I feel that this set should be replaced If you think about it it has only been outside for the months of June, July and aug a total of 6 months in the last 2 years I have tried to find a phone number or an address for Hampton Bay but have not been able to find any information on them.

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Home Depot be prepared for a long wait!

Be prepared for a long wait for blinds when shopping for blinds at the Expo Design Center owned by Home Depot. I have three windows with arches that I wanted to have honeycomb blinds put on. The installer came out to measure and do the templates for the arches. I placed the order for the blinds. Three weeks later, they called to tell me that the blinds I ordered don't come in the size I needed for the arches. I picked out a new fabric and asked them again to order them. I was told they would arrive three weeks later. On the Wednesday of the week they were due to arrive, I called the store to find out if they had arrived. They indicated the blinds were still being fabricated, but would arrive in approximately 2 weeks. Two days later I received another phone call saying that UPS lost our templates for the arches and that the installer would have to come out to redo them and basically start all over. Needless to say, I AM NOT HAPPY! They can blame Hunter Douglas and UPS all they want, but I ordered blinds for my other windows from an online company I have used before and they were here in less than 2 weeks.

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Home Depot inferior product and service!

I purchased a Hampton Bay Callaway UU ceiling fan, Model: 526062 on April 27, 2007. The fan was purchased online from Home Depot The Vendor # is: 219030 and the UPC # is: [protected] (Tex. White. This fan came with a remote that controlled the light on the fan as well as the speed on the fan, et., al., It was installed by an electrician and it did work for little over a month or so, but just tonight June 8, 2007, about 9pm the fan blades and the light failed to go on, even though the remote worked telling me that something is drastically wrong. I see in the manual that came with this fan that it was made in Taiwan and just maybe the person who put the fan together didn't inspect the product before it went out for shipment. I am totally disgusted with Hampton Bay as well as Home Depot for carry such an inferior product. In the manual it states: that I have a Lifetime Limited Warranty on this product and if this is not settled to my satisfaction, then IU will turn it over to the proper authorities.

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DeeJ
,
Jun 07, 2008 11:57 pm EDT

If the fan is not responding to the remote or if the CFL light is a problem. Contact "King of Fans" who covers the warrenty for Hampton Bay. The contact number is 800.749.3267 for the lifetime warrenty.

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Jane E.
,
May 29, 2008 6:47 pm EDT

I just had the Hampton Bay Callaway ll fan installed. One of the lightbulbs included was broken. This type is not available at Home Depot (I would guess also not at Lowes, too). Home Depot is sending another bulb (via the manuf.) but could take several weeks. What manufacturer would market a light that requires speciality bulbs. I do not know where to buy or how much. The manual says it is a 14W but no other info. It is a small twisting CFL but has 4 pins in the base instead of screw base.

Any ideas?

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12:00 am EDT

Home Depot nothing but frustration

Home Depot, Casa Grande Arizona, just this past weekend I went to Home Depot and I needed some assistance with looking for a part, when I did find someone to help me, before I could even explain what I needed and was looking for I was immediately given the answer “No”, and every question that I asked after that the answer was “No”. This was the straw that broke the camels back, just about every time that I have been at home depot and needed assistance I am treated very rudely and never get the assistance that you normally get when you go to a Lowes or a Wal-Mart. The worst part is if you have to go to Home Deport and god-forbid you have to ask fro help at the customer service desk, the people that are up there are so very rude, now not everyone that works there is rude or unwilling to help but the majority of them are. It is sad to see when you are shopping there and people get so frustrated that they just leave there stuff there and walk away. The sad thing is that my husband and I have received gift cards from Home Depot, and we are willing to go to Lowes and pay out of out pockets to purchase items just because the customer service is better there than home depot. I hope that if you are in the Casa Grande area, and have to go to a Home Improvement store do not choose Home Depot, our you will leave with nothing but frustration. Until their customer service acts like a customer service should I will not be going there and I will be suggesting to everyone I know and anyone who reads this not to go there as well.

Sincerely,
Very unhappy Customer.

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Bob G.
,
Mar 01, 2008 9:13 am EST

I went to the Home Depot Store at Thunderbird and I-17 in Phoenix looking for a washer and dryer that were on sale. I was told that they had none in stock, and that they were on back order. I requested that I be able to purchase them at the sales price and have them delivered when they arrived. I was told that the sale would go off in a few days( Feb, 27th) and that since they had none in stock I couldn't do that. I then asked that when they did arrive could I still get them at the sale price. I was emphatically told "NO".

Since I was moving to the Casa Grande area, I asked if the salesperson could check in Casa Grande for me. She told me that she didn't have the number and had been on vacation for a week, and had forgotten how to utilize their internal phone system. She found the number in a file and gave it to me to call.

After moving to Casa Grande on February 27th, I was told by a salesman at the Home Depot Store that they had none in stock, and besides, they had a lot of complaints about that particular item, and he recommended I buy something else ( would have cost me another $400 to $500) at about double the price. I was also advised that I could not purchase the appliances at the sales price at that time and have them delivered when they arrived. I walked out of the store.

Where's the customer service in what happened above.

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12:00 am EDT

Home Depot customer service an oxymoron

My experience with Home Depot has helped me see that you really don't care about your customers. Therefore, in hopes that someone at Home Depot's corporate offices will read this I am writing this summary of my recent experience.

1. On May 5, 2007 I purchased a riding lawn mower at Home Depot in Sandusky, Ohio. When I purchased the mower I also rented a truck from Home Depot to transport the mower back to my home (about 15 miles from the store). Your employees loaded the mower on the rental truck, and thanked me. I had, however, not even paid for the lawn mower. Realizing this, I went back into the store, told the woman at the customer service desk that your employees loaded the lawn mower on the truck and I had not paid for it. I told her that I could have driven away with the mower, but I didn't. I told her I wanted to pay for the mower. I waited for 15 to 20 minutes until she located the employee how handled the transaction (the man who loaded the lawn mower on the truck). I paid the for the mower (a little over $1000.00).

2. My next door neighbor had purchased the same lawn mower a few days before I did (one of the reason why I decided to purchase this particular lawn mower). While he purchased the same model as I did, the store employee loaded the next higher model on the truck my neighbor rented to take the lawn mower back to his house. When my neighbor informed him they put the wrong lawn mower on the truck, and the one they loaded on the truck was $200.00 more than the one he paid for, the employee told him - "It's OK. Our mistake, just go ahead and take it."

3. I've since used my lawn mower a total of four time. When I tried to use it on Thursday, June 7, 2007, a part must have come loose from the mower, because the deck was hanging to the ground on one side. Thursday June 7, 2007 happened to be 3 days after the Home Depot 30-day refund policy expired. I called the Sandusky store and told them that I wanted this lawn mower fixed. I had only used it 4 times and paid $1000.00 for it (I could have gotten it free had I chosen to be dishonest). The employee told me to call the company that manufactured the mower and that there was nothing Home Depot could do about it. I told him I didn't buy the lawnmower from the manufacturer, I bought it from Home Depot. He said it didn't matter, I now had no other course of action but to call the manufacturer. I asked him if that was the only thing he could tell me, and he said yes. I then asked his name. He said (QUOTE) "I'm not going to give you my name." I pressed him for his name and he said "Dave". I then asked for his supervisor who told me basically the same thing.

4. After going through the same waste of time with the customer service department, I asked to speak the store manager. He was busy at the time, so I gave him my phone number to call me back. About 20 minutes later, he called me back and told me his name was Miguel. I explained the situation and he told me that I had to bring the lawn mower in and they would send it out for repair. I told him I was not renting a truck at my expense to take the mower to the store and then rent another truck at my expense to pick it up when repairs were complete. The exchange became heated after a time. He finally agreed to have someone pick up the mower and take it back to Home Depot and then bring it back to me when repairs were completed. But he indicated it would cost me a "Diagnostic Fee" of $30.00 and that if the repair service (not the manufacturer) determined that anything that was found wrong with the mower was "the customer's fault" that I'd have to pay for repairs. The exchange got heated because I had only used the mower 4 times to do what the mower was designed to do - mow grass and I had no assurances the repair facility was going to be honest. Miguel asked "Are you done, yet?" and then proceeded to say "Look, dude!" (quote). At this point I stopped him and said "What did you say? Did you call me 'dude'?". He said, "Sir, madam, Mr., Mrs...it doesn't matter...". I told him I thought this was rude and unprofessional and told him I would contact the corporate office of Home Depot and find someone who cared about Home Depot customers. After that, he hung up on me.

This is when I learned that no one at Home Depot cares about its customers.

My next step was calling the Home Depot Customer Service toll-free number. I spoke to an associate who told be basically there was nothing I could do because a 30-day refund policy means 30-days. I was 3 or 4 days over the 30 days and that's Home Depot policy and that's that. I asked to speak to her supervisor.

I was transferred to a lady name "Betty" - supposedly a customer service supervisor. After a discussion with Betty and seeing this was going nowhere, I finally agreed to the arrangement "Betty" proposed. Since I had no desire to and, in fact, refused to ever call "Miguel" (the Sandusky, Ohio store manager) again - Betty told me she would contact the Sandusky Home Depot store and arrange for them to pick up the lawn mower, take it back to Home Depot, send it out for repair and then bring it back to me when repairs were completed. She said for my inconvenience she would issue a $10.00 Home Deport card for my trouble. I agreed to this, because I could see that I wasn't going to get anywhere with anyone at Home Depot and wasn't going to be able to exchange the lawn mower.

Betty explained that she would call me back later in the day with a confirmation number for the Home Depot $10.00 gift card and we would make arrangements for the pickup of the lawn mower. I explained that I was going to be out-of-town the rest of that day (Thursday 6/7/2007 and all day on Friday 6/8/2007). I told her any day next week would be find. I gave "Betty" my cell phone number and told her to contact me anytime that day (Thursday). She never called back on Thursday, nor did she call the next day. My cell phone was on the entire time and I received many other calls, but none from Betty or Home Depot.

It really appears to me that no one at Home Depot really cares about customers so I really don't expect more than a cursory reply to this message. But I will find a way to get this message to the CEO of the company and any other corporate officer I can find. I am not going to drop this and I will post this information in newsletters and on blogs and on customer complaint sites until someone at Home Depot acknowledges me and my problem.

Thomas Smith

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StHenriMontrealdiscardedemployee
Montreal, CA
Jul 26, 2012 11:43 am EDT

If you have worked at any h.d. you know that staff are very nearly irrelevant, good only to shuffle out all the crap they sell. So, is it any wonder they could care less about the customer? In fact, the DIYer is not their bread and butter, the contractors are-they cater more to them. Employees have no advantages for working their feet off on that unforgiving concrete floor, get no discounts and little to no training. Don't expect a ten dollar an hour 'associate' to know the latin terms of your plant, if you want service, stick a crowbar into your wallet and go to a local, small hardware store where they pay their employees decently. For every dollar the consumer saves, that's another dollar out of the employees' pocket. Only the consumer has the power to drive the standard; no one wins when a mega corporation is given all the leeway to abuse people and communities indiscriminately. Best idea: DO NOT SHOP AT the home depot.

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Jenniferin Griffin
Griffin, US
May 10, 2011 8:59 pm EDT

A washer and drier, or any special item involved in a Black Friday sale is fist come first served. Often they are special buys that they get at discount for whatever reason. HD gives no rainchecks on these items because they are not usual stock. They might have tried to order more, but were unable to. You should not have been told, in my opinion, that they would be ordered in the first place. That was an error on the part of the associate who put in the order on a sale item. Lesson to take away: If you want an item that is on sale, GET TO THE STORE EARLY.

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gonfishn
, US
Oct 06, 2010 10:39 am EDT

A policy is a policy, rules were made to be broken, policies were not. Quit being so lazy and fix it yourself or take it to the nearest authorized service center for repairs which would be covered under what is called a warranty where I come from.

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Harrol King
Marshall, US
Dec 31, 2009 9:20 am EST

Home Depot needs to take a look at their managers. Anyone that will put up with personnel treating customers rude is not a manager.

I went to Home Depot and purchased a washer and drier ($900.00). The only two left in the store. I was to return the next day and to pick it up. The salesman put an eight inch square sticker on both boxes with my name and address on them saying sold. The next day when I returned, after waiting for about one hour, I was told that they could not find my drier. They told the only answer was that it was sold. I agreed to wait for them to order another. I was told it would be lest than two weeks. At the end of two weeks I was called and told that it would be six weeks before my washer & drier would be delivered. I told them to forget the sale and then I almost had to fight to get my credit card refunded.

The same day my daughter bought the same model washer & drier. They were told that they didn't have the set in stock and it would be three weeks before they were expected in. At the end of three weeks she called to see when they should pick them up and was told that they had cancelled their order. HD wouldn't reorder the pair. It had to be HD that cancelled the order. I think that the sales being made on black Friday that HD never intended to order anything that they didn't have on the floor.

Also my daughter had her purchase charged on her HD card, and it took two weeks to get the charges refunded.

I believe the CEO needs to institute an honesty policy, and quit expecting customers to hand him their money and get the hell out of sight.

PS: The store I was dealing with is located in Harrison, Arkansas

Harrol King

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tuffguy
Tellico Plains, US
Aug 30, 2009 9:10 am EDT

sir I agree with you WE bought spent 160, 000.00 dollars in a period of 14 months with home depot building new house then i bought hardwood floor nailer that did not work i took it back to Lenior city Tn. store where i met mike he would not give his name was very rude to us would not give credit or replace nailer i will never step foot in there stores again there mangement really needs help i hope they go busted i still like about 40, 000.00 to finish house Lowes will be my supplier from now on the nailer in question was bought six days before i tryed to return Home Depot SUCKS

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Sherri
Lees Summit, US
Apr 20, 2009 7:24 pm EDT

I have read all of your comments above and realize what idiots there really are out there. I have done customer service and collections for over 30 years. "The customer" is always right, regardless of what product or service you are selling. I do understand that companies have policies and procedures so that they do not get taken advantage of and are able to stay in business and that there are a lot of people out to steal from you. But when a customer goes back into the store to pay for an item that was incorrectly loaded on their truck without paying for it first, worth $1000, then this is the kind of customer I would want when I am running a company or as a shareholder! I treat people the way I want to be treated. I would have gone back into the store and paid for it too, therefore I am a CUSTOMER and should be taken care of like one.
My parents have spent thousands of dollars at Home Depot (Peoria, IL). They just tried to get a hardwood floor for a bedroom. Their hardwood floor in the dining room was done by Home Depot (Peoria) last year. The guy ($35 charge) they sent out to estimate the job from "At Home Service", comes out and writes everything down, makes a comment "This is what every home needs", pointing to the Bible they had in their bedroom window and leaves. He never discusses any additional charges with my father, who is standing right with him and is elderly. It takes this guy or Home Depot; not sure who is responsible for taking 4 days to make a job estimate price, to come up with a price and an additional $450 added because he says the floor is wet and it needs a new sub floor too. If my elderly parents don't pay the additional, they will not do the job. Out $35.00.
I called and spoke with Mike (Operations Manager) and he says that this guy said it was wet and had to have a sub floor, or they wouldn't do the job.
1st - The floor was wet from a water bed that leaked and ruined the floor. That is why it needed a new floor. But it is not wet now and has been cleaned, bleached and dried before he ever can out.
2nd If this job required additional charges, why didn't the guy discuss it with my father at the time of the visit, instead of waiting 4 more days when they could of gotten Lowe's or Menard's to do the work.
3rd My mother and father where both on the phone at the same time and my mother told them she didn't want the sub floor and since it was never discussed until now, she feels they are trying to con her and feels this is a scam and she doesn't want the sub flooring. Home Depot told her they will not lay the floor without doing the additional $450 sub floor. She refuses and they hang up on her. Sounds a lot like the original persons comments!
4th She calls and tells me and I call Mike and discuss this entire matter with him. He tells me they won't do the floor without doing the entire job with the additional sub flooring because they cannot guarantee the job.
I asked him why the person who came out didn't discuss this additional charge at the time of the estimate and he says they should of. I asked him if my parents sign a waiver to disregard any guarantee, because they wouldn't need it anyway, would they do the job. He said he would have to check into it and call me back. He took my phone number, but never did. He then called my parents back and told them he wrote my phone number down wrong. Again, I have done customer service for over 30 years and give my phone number slowly and clear. Then I asked him how does he consider this to be "F^%^ing" customer service? He says that is what made the person on the phone hang up on my parents because they used the "F" word twice, he heard it himself, yet it was Jeff they were speaking too. I did use the "F" word with Mike because he is incompetent in his job, responsibilities and response to a customer requests. But my parents never did and were really offended to hear Home Depot accuse them of this. My mother started crying and said, "I did tell them I thought they were trying to con us and it appears to be a scam, but we never used that word or any curse words, because my parents are good Christians and remember they are the ones with the Bible in the room.

Let's recap for you idiots that think this place is just a warehouse, or a retail Neiman-Marcus store.
How do you think any business or service company makes money. CUSTOMERS!
5th My parents paid $35 for an estimate for work to be done that Home Depot refuses to do unless they get an additional $450 of sub flooring business. That is a pretty good scam and side business if you ask me.
6th You have "At Home Service" do your companies estimates, which Mike verified that they exclusively work for Home Depot take 4 days to figure a 10x12 floor estimate, pathetic.
7th They lied to me concerning my parents and my father told them they do not only feel they were being scammed now, but now Home Depot has been slanderous on their comments about them.
Yes, I believe you give a company a chance to help you without a tantrum or screaming, but if you get nothing but idiots on the other end, then do what you can to make it right. I have policies and procedures I have to follow in my profession, and I can't always make people happy; but I treat them the way I want to be treated regardless of how much ### kissing I have to do. The customer, patient or client is the person who signs my paycheck!

In Home Depot's defense, they did return the $35 charge back to my parents, only because I (daughter) called and complained for them. They are too nice. I am a customer service representative, expecting a customer service department to do their job. Regardless of what you are paid. Also, to the idiot out there concerning the pay of service representatives; if you did your job right and didn't lose so many customers, maybe companies could afford to give you a raise. But most customer service and department managers are way over paid for what little they do.
So if this is how Home Depot and companies out there like this consider to be Customer Service, you have a lot to learn.

Sherri

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richard
,
Jul 26, 2008 11:36 pm EDT

WHAT CONSUMERS NEED TO REALIZE IS THAT IT IS A WAREHOUSE. NOT SAKS 5TH AVENUE. IF CUSTOMERS WERE A LITTLE MORE ORGANIZED IN THEIR THINKING AND WOULD STOP ACTING LIKE SPOLIED CHILDREN AND EXPECT EVERYHTING TO BE PERFECT, THEIR PROBLEMS WOULD BE VERY EASILY SOLVED. WHEN CUSTOMERS COME IN WITH ATTITUDES AND HIGH DRAMA, IT IS ALL QUITE UNECESSARY AND IT DOESN'T GE TTHEM HELP ANY QUICKER, IN FACT, EMPLOYESS CAN NOW SENSE IT COMING ON AND WOULD RATHER AVOID THE CUSOTMER THAN START UP WITH THEM.
THIS WHOLE CUSTOEMR SERVICE EXPECTATION OF ANY COMPANY TODAY IS WAY ABOVE WHAT THEY CAN PROVIDE. ALL CHAIN STORES NOWADAYS ARE UNDERSTAFFING AND SPREADING THE EMPLOYEES SO THIN, THAT THINGS ARE BOUND TO GO WRONG. ALSO THE PAYSCALES THEY START PEOPLE AT ARE RIDICULOUSLY LOW---IN OTHER WORDS YOU GET WHAT YOU PAY FOR.
LASTLY, ANYWHERE THAT PISSES YOUOFF THAT MUCH---DON'T GO THERE! EACH TIME YOU GO YOU ARE PREDETERMINED THAT YOU ARE GOING TO HAVE A PROBLEM AND YOU BRING THAT PREVIOUS DRAMA WITH YOU.
STANLEY MARCUS, FORMER CEO ANS CHAIRMAN EMERITUS OF NEIMAN-MARCUS STORES ONCE WROTE: "CUSTOMERS SHOULD ACT LIKE CUSTOMERS WITHOUT TATRUMS AND SCREAMING AND YELLING, AS IT GETS NOTHING DONE ANY FASTER."

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MIKE
,
May 13, 2008 3:54 am EDT

For a company that predicates itself on cusotmer service, I have to say that it is sorely missing the mark. I went into our local Home Depot recently to spend about one thousand dollars and couldn't get anyone who new anything, to help me make my purchase. I stood in the aisle for about twenty minutes or so, spoke with two different employees that said they would get help and still nothing. I have had so many poor experiences with this Dartmouth, Nova Scotia store, that I drove clear across town to go to Rona where I had immediate help and spent my thousand dollars to get the same product I tried to purchase at Home Depot. I wonder how many others get fed up and leave. If I were a Home Depot shareholder, I would sell out my shares now before this stock tumbles. Home Depot talks the talk but doesn't walk the walk. SERVICE IS EVERYTHING! They are loosing lots of consumer dollars as a result of their lack of this ingredient.

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brit2000
, US
Apr 20, 2008 8:25 am EDT

Your complaint is a classic, 'the customer is always right'. You simply did not hear the answer you wanted to hear and continually pressed the issues with many representatives at Home Depot. Of course they are all going to give the same type of answer as it is policy and in the contracts, ect. I agree with what Homer says as the company has to protect itself also.

The only thing rude in this situation is you and your continued 'crusade'. They tried to compensate the best they could by offering to pick it up and take it back. They even gave out a $10 gift certificate. Home Depot is going above and beyond trying to help compensate you for the situation. The only thing they won't do is fold over backwards and take a big hit. If they did that every time then they wouldn't in business.

Bottom line is policy protects the consumer and company. It is extremely rude and unfair of you to push this issue like you are pushing when the company has tried to help in every way possible that they could without breaking policy.

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Homer D. Poe
,
Jan 18, 2008 11:30 am EST

Sir, as I do understand the nature of customer service these days I also am attentive to the lack of personal responsiblity and rule following the consumers like you have seemed to have forgotten about. I work in the building industry as a salesman for a large box store so I do see both sides of this argument. Unfortunately, day in and day out I see people like you who purchase things knowing policy but belive that you are personally entitled to rule breaking and special favors. If a compnay with over 2000 stores were to cave in to "special" requests like yours day in and day out they would not be here to serve you when you need a screw and a nut!

On the other hand, training is minimal for customer service, personal interaction and understanding differences of opinions. People are thrown on the sales floor and don't always know how to kiss the ### of "empowered" people like you.. which is after all "WHAT YOU WANT!"

I hope in the future you have better experiences shopping and also understand the importance of policies .

Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

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Home Depot In-depth Review

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In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

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Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

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Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

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