Home Depot / buyer beware at home depot! and to top it off!
On April 2, 2005, we spent $850.00 on new countertops for our kitchen. (Along with a new $432.00 dishwasher and $1399 in new flooring - which we installed ouselves).
When the installer, who was subcontracted by Home Depot, was finishing the installation, I noticed that the countertops were cut too short. (They had been measured by a Home Depot employee.) There was too much of a gap between my stove and the countertop.
I immediately went to Home Depot and told the kitchen department employees about it, and they advised me not to sign the form that I was satisfied. I returned home, and told the installer that I would not sign and he went ballistic! He called him employer and made a huge deal in my house, actually making me really anxious, as my 10-year old son and I were alone with this guy.
This guy was really angry and finally left. My husband immediately got involved. Home Depot sent out three people from the store who admitted that it was not right!!! They admitted it!!! Then Home Depot sent out someone from the subcontracted company and this guy would not admit anything - he just tried to say it was not cut too short.
In the end, after emails, letters, phone calls, etc., Home Depot gave us a $100.00 gift card - that's it! I know that they think we have gone away, but we haven't yet.
Buyer beware at Home Depot! And to top it off, the dishwasher is in the process of breaking - the door hinge gets stuck and it must be pried open.
What a mess - I'll never go back to Home Depot - I tell everyone that I know about this experience.
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