HIT Web Designhe Sale / Lie to make Sale!
I was told by a rep named Giles that they could build my site for $2000. OK. Gave them the money and the run around began. First my log in password was changed without my knowledge, so I could not log in a week. They finally emailed me with my new password. So I was in contact with Kaden Jensen, my account manager. He was a very cold and unfriendly guy. OK. I was charged for a professional writer to write my website. She was about 90 yeard old and sounded like Diane Rehm from NPR. I wish I had Diane Rehm to write my site cause this lady did a crappy job!!! So, after about 13 months of $40 monthly fees, I was finally given to a programmer who would build my site. A whole year!!! So this lady seemed nice but between her dog barking every 15 seconds and her 5 year old daughter begging for her attention, she told me that the 'package' I purchased did not allow Paypal functionality and she needed to speak with Kaden, my uncaring account manager. GREAT!!! Kaden called me about a week later and told me that for the Paypal functionality I required would cost an additional $3000!!! NO!! I told him that I was tired of dealing with their company and I wanted a refund! He transferred me to a guy who would cancel my account and issue a refund. Cool. So about 2 weekd later I'm going through my emails and still no resonse. I check my SPAM box and guess what? It's a short email stating that I woud not receive a refund!!! I immediately call him and ask why. He stated that there was a clause in the contract stating that there were NO REFUNDS!! I asked him why he didn't mention that in our previous conversation. He said he didn't review the contract until we ended the call. BULL because it's the SAME stock contract ALL customers sign with the exception of a few details. So he informed me that my account was cancelled and there was a $250 reinstatement fee, but he could do it for $100. I'm being MAN-SHAGGED!!! So I'm FORCED to deal with a company that has terrible service!!! They told me that less than 1% of their customers are dissatiafied!!! Their math is WRONG!!!