Hilton Hotels & Resorts
Reviews and Complaints

As a pilot, I spend a lot of nights in hotels. Indeed, since 1995 I've spent literally thousands of nights in hotel rooms. This stay rates in the top two in terms of negative experiences.

The hotel was hosting a party in its ballroom. Of course, the modern architecture of the hotel means that the ballroom is open to the fourth floor, and the music was clearly audible (especially the bass line) throughout those parts of the building that I explored. Add to that the constant slamming of doors (including the fire doors that were closed in an attempt to reduce noise) and it was impossible for me to get any sleep until the party ended.

At about midnight (with the party still going strong) I went down to the front desk to find out what was going on. The person was very apologetic, but said there was nothing he could do about the noise. He did tell me that the party was due to be over by 1 A.M., and he did offer me a smoking room on an upper floor. But, given that there was now less than an hour to go, and most of that hour would be spent moving rooms, I declined his offer.

At about 1:15 AM, with the music still going strong, I called the front desk to enquire. I was told (by a very rude individual) that the party was going to continue until 2 A.M. and that was that.

I subsequently called Hilton's corporate reservation number out of frustration. After I explained the situation, they suggested that I call the police. When I explained that the party was sanctioned by the hotel, they cancelled that recommendation and put me through to the front desk. I again spoke with the first gentleman (the nice one) who now said the part would end at 2 A.M. and that he would be happy to move me to a smoking room on the upper floor. Given that it was now almost 1:45 A.M. and that (as we spoke) the music seemed to stop, I again declined.

At about 5 A.M., I was awoken by sounds of the load out, but it wasn't that long and I was beyond rational discussion. As such, I did not call to complain.

The next morning, I met my crewmate for breakfast. He had spent the night on an upper floor. While he said he did not hear the music, he was kept up half the night with doors slamming and party goers talking and laughing loudly. In addition, at about 6 A.M., he was awoken by kids running around in the hallway, slamming doors.

Both during check-in and check-out, I noticed a large number of pilots. When we're on duty, a lot of us work 14-hours (or more), and are lucky to get ten hours to squeeze in dinner, laundry, sleep and breakfast (i.e. about six hours of sleep). It stands to reason that a hotel that caters to pilots (or anyone other than the party-goers) needs to think twice before authorizing that kind of a party.

Suffice to say, I'm working with dispatch to ensure that none of our flight crews ever have to stay there again.

Followup: I spoke with the customer care folks at HiltonHonors, and they assured me that the manager would call. Well, it's been a week and still no call.

On the 29 of June 2008 I called the front desk to report that there was missing tile in the bathroom which had exposed unfinished jagged edges. I lacerated my foot, as a result and sought medical attentention. When then requested reimbursement for the tetanus

shot. As of late all I have recieved is the run around.

I found a $75 rate on Expedia, the same date, hotel, and hotel room as on Hilton.com...total apples to apples...and the Hilton.com price was $94, nearly 25% more when you account for taxes, etc.

I call the number on the Hilton 'best rate guarantee', and am told (after nearly 45 minutes and 3 calls) that Expedia is not an accepted third party website. And that a third party actually means a newspaper or magazine ad. The representative goes on to tell me the Terms and Conditions contradict each other.

I left with the impression I was the first one to ever call Hilton on this issue as none of the three Hilton reps I spoke with had a clue, nor seemed to really care.

Having done some research it is clear Hilton has been misrepresenting this 'best rate guarantee' for years. So tired of having to fight, scratch and claw to exist while big companies hide behind tons of resources, lawyers and contacts.

I attached a copy of the Hilton 'Best Rate' program in which the two highlighted points were used by a Hilton rep to deny my legitimate claim.

If I (as a small business) did the things Hilton is doing, I would be out of business and called onto the carpet for misrepresenting my offering. It's a sad state of affairs when Hilton can't honor their word, nor seem to care about loyalty.

I tried to submit two best rate claims to Doubletree but was ignored on both accounts. When i contacted customer care, they continued the stall and ignore method. Hilton does not obviously need our business and will go to any extent to deny claims. You would think in this day and age that they would want to attractore business. Do not bother to submit claims to hilyon Hotels as it is a total waste of time. This guarantee loses mor loyal customers than it attracts!

I just had the very same experience... bought the Advance Purchase on Hilton site and then they posted lower price and won't offer me the guarantee. I'm hilton gold and a meeting planner.. was Platnium. Seems like just good P.R. to support your customers and not game them. Last time I buy a non-refundable from Hilton. (Another Bogus Claim Case 7588325)

Absolutely correct. An insurance company attitude, go to every extreme to deny all claims. I wonder how many claims they acutally pay out, very few I imagine. Just a complicated smoke and mirrors marketing ploy to make you feel good about booking with them. I had a claim denied because the identical room wasn 't booked, yet it was. When I called them on that, they said that the competitors claim did not specify a non smoking room, yet the hotel was 100% non-smoking. So, I am looking at other options as I don't feel this is any way to treat your main meal ticket, loyal Hilton Honors members. I know I am not in the minority here, this is a common complaint.

i agree, i had an incident 3/6/09 because someone complained of cigarette smoke coming from near our door. upon checkout they gave me a bill witch included a smoking fee and wanted me to pay for the other persons room. these statements were totally untrue, there was NEVER anyone smoking in our room. after speaking with the manager of the hotel, he said we would not have to pay for the other room but still left the smoking charge for me to pay. i feel money was stolen from me (probaly somebody looking for a free room). i contacted the support line and it said someone would contact me. lets see how that goes.

I have extensive data; too much to write here

Their guarantees are worthless. Bait & switch!

Just see my complain about them - it is just a shame how they behave towards loyal customers

I applied with HILTON HOTEL through Derek O'Neil and Barr Ian. I paid 2 times with the amount they told me to send through western Union.
It was my dream to be in UK to work as a professional. But now I am traumatized about what happened, I loose my hard earned money because of them. I am still recovering from the loss.
But I want justice from what they did to me and my family. I still want to go UK, maybe this time i will be more careful when it comes with money matters.
I still want to see them face to face and let them be responsible for the things they did not only to me but to all the people they fooled.

This is FRAUD guyz do not transaction with them I contacted HILTON HOTEL Customer Support. Please see email below

************************************************************************************
Dear Mr. Victim,

Thank you for your e-mail to Hilton HHonors customer support!

None of the below persons are authorized to offer any positions within Hilton Worldwide. Please do not process a payment to their accounts as the offer letter is fraudulent.

Kind regards,

Lee Scott,

Hilton Reservations & Customer Care

www.hilton.com

This is fraud. Ignore e mails such as this. I am a Hotel Secuirty Consultant.

PLEASE I NEED A ANSWER AS SOON AS POSSIBLE.thank you

i received a same acknowledgement letter from them and i just signed the contract and i fill up also the working visa and working permit and now my visa and permit is already approved so im so confused if is this FRAUD OR IT IS A REAL?.thank you

Employment Manager + [protected]

i've searched this issue on fraud worldwatchers numbers which starts with +44 70 are fraud numbers. they are legal numbers to the UK but when you call it is forwarded to a persons cellphone. I am too a victim of this, so definitely this is a fraud, I almost signed the contract but I was skeptical about it . so looked it on the net.

pls beware! thank you. i hope this people doing this will kill their conscience.

Employment Manager + [protected]

i've searched this issue on fraud worldwatchers numbers which starts with +44 70 are fraud numbers. they are legal numbers to the UK but when you call it is forwarded to a persons cellphone. I am too a victim of this, so definitely this is a fraud, I almost signed the contract but I was skeptical about it . so looked it on the net.

pls beware! thank you. i hope this people doing this will kill their conscience.

hi i got the same email from hilton is this a fraud

Visit the Hilton homepage

DATE 15/3/2010

HILTON HOTEL NOTTINGHAM

Mrs. Duncan Jane.

38 Milton Street City Centre,

Nottingham, NG13PZ, UK.

+[protected].

Dear Mr. /Mrs.

I am pleased to confirm an offer of a 2 years Contract employment as a BANQUET COORDINATOR in BANQUET DEPARTMENT. Your starting salary will be £1, 500 per month. You will be working 40 hours per week (8 hours per day). You will be paid on 28th every month.

As with all regular staff your employment with the Hilton Hotel Nottingham is considered probationary for the first six months.

Prior to beginning work, please contact our Human Resources Department at +[protected] to schedule an Interview or Mr. Derek O’Neil (derek.oneilfinish@gawab.com) +[protected]. The purpose of this Interview/Screening is to identify any job safety issues. The assessment will not affect your job offer.

TERMS AND CONDITION OF SERVICES

(1) No Employee with criminal records is allowed

(2) Obedience is our priority

(3) We encourage punctuality

(4) Customer comfort is our pride

Expenses on travelling proceedings

This Hotel (Hilton Hotel Nottingham) will be contacting the UK Embassy on the processing of your Visa, Work Permit, DER Application Form/Approval and Foreign Affairs Cert. This Hotel will be paying for all this documents, except the Work Permit Registration. Note that Barr. Ian H. Jones will fill you in on the Work Permit Registration (Please contact him info@newwalkchamber.org).

Additional Entitlement

(a) Health Insurance

(b) Car Maintenance

(c) Fire Insurance

(d) Accommodation and Feeding for 3 months

(e) Addition £120 Weekly Allowance

(f) 2 Months Paid Vacation (Two vacation in a year)

(g) Paid Vacation Ticket (To & Fro)

On your first day of employment, you will be attending our employee orientation program, Hilton Hotel Nottingham (Human Resources Department). This program is located at the Human Resources Manager’s Office. (Time will be arranged). This program will orient you to know about our mission, vision and values.

For benefits eligible staffs add the following:

You will complete paperwork for employment and receive an orientation to your benefits. Please contact our Lawyer Barr. Ian H. Jones (info@newwalkchamber.org). He will issue you a (Hilton Hotel Confirmation Letter) and a (Contract Letter Between you and Hilton Hotel Nottingham).

Should you have any questions, please feel free to call me at +[protected]

Welcome to the Hilton Hotel Nottingham!

Sincerely,

Duncan Jane.

Human Resource Manager.

Visit the Hilton homepage

plsss i need to know if this is a scam?

So is this really a SCAM/Fraud? I am applyiing for Technical Support Representative. I also received this kind of email. They offering me a 1, 600 pounds per month. Actually I found that the Email address was Spelled wrong instead of Nottingham it is spelled as Nottinhgam. I'm just a simple person who is looking for a job to support my Family I LOVE my Family so I hope this is not a Fraud/Scam. How can I check the Name of this person if they really true & the email

_FAB_

HILTON HOTEL NOTTINGHAM CONFIRMATION LETTER (ACKNOWLEDGEMENT)
Wednesday, March 3, 2010 12:25 AM From: "Hilton Hotel" View contact details
To: "

DATE 2/3/2010
HILTON HOTEL NOTTINGHAM
Mrs. Duncan Jane.
38 Milton Street City Centre,
Nottingham, NG13PZ, UK.
+[protected].
Dear Mr. /Mrs.
I am pleased to confirm an offer of a 2 years Contract employment as a TECHNICAL SUPPORT REPRESENTATIVE in IT DEPARTMENT. Your starting salary will be £1, 600 per month. You will be working 40 hours per week (8 hours per day). You will be paid on 28th every month.
As with all regular staff your employment with the Hilton Hotel Nottingham is considered probationary for the first six months.
Prior to beginning work, please contact our Human Resources Department at +[protected] to schedule an Interview or Mr. Derek O’Neil ( ) +[protected]. The purpose of this Interview/Screening is to identify any job safety issues. The assessment will not affect your job offer.
TERMS AND CONDITION OF SERVICES
(1) No Employee with criminal records is allowed
(2) Obedience is our priority
(3) We encourage punctuality
(4) Customer comfort is our pride
Expenses on travelling proceedings
This Hotel (Hilton Hotel Nottingham) will be contacting the UK Embassy on the processing of your Visa, Work Permit, DER Application Form/Approval and Foreign Affairs Cert. This Hotel will be paying for all this documents, except the Work Permit Registration. Note that Barr. Ian H. Jones will fill you in on the Work Permit Registration (Please contact him info@newwalkchamber.org).
Additional Entitlement(a) Health Insurance (b) Car Maintenance (c) Fire Insurance (d) Accommodation and Feeding for 3 months (e) Addition £120 Weekly Allowance (f) 2 Months Paid Vacation (Two vacation in a year) (g) Paid Vacation Ticket (To & Fro)
On your first day of employment, you will be attending our employee orientation program, Hilton Hotel Nottingham (Human Resources Department). This program is located at the Human Resources Manager’s Office. (Time will be arranged). This program will orient you to know about our mission, vision and values.
For benefits eligible staffs add the following:
You will complete paperwork for employment and receive an orientation to your benefits. Please contact our Lawyer Barr. Ian H. Jones (info@newwalkchamber.org). He will issue you a (Hilton Hotel Confirmation Letter) and a (Contract Letter Between you and Hilton Hotel Nottingham).
Should you have any questions, please feel free to call me at +[protected]
Welcome to the Hilton Hotel Nottingham!
Sincerely,
Duncan Jane.
Human Resource Manager.

if you know this man, name is mr.pascal tell [protected]. ppls call to that man if he is connected to your company .im a job seeker i need job not like that . yhanks sir for all concern .manny

I already sent an email to you and have not received a reply. The order number was [protected]. I was promised a reply within five days which was almost three weeks ago. Please respond to this email asap.

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The Doubletree Hotel - Downtown Chattanooga, TN. This is the WORST Doubletree I have ever stayed in. Half cleaned rooms, extremely rude staff, including the management. As one who travels for a living, I have had better service from a Motel 6. For what they charge, I would expect more. I stayed there March 21-23, 2014. The room was in my fiancé's name and since she works for the HGI in Smyrna, TN, she begged me not to give her name, even though we didn't use her discount, she was still worried about the ramifications of the complaint. The manager, Mr. Chapman I believe, should be ashamed at the way he handles problems. He is a child, that should not be classified as a leader in any environment.

we descided to stay at al ain hilton in uae, all what i can say that the service is soooooo bad and mangement are the worest room are nasty stuff are not profficenl at all all manger are staying drinking coffe no saffey at all we will never ever take our kids to this nasty hotel anymore and quiet honstly they should band this hotel

My convention in Arlington, Tx was a mess because of the Hilton. None of the personel knew what they were doing except the maid and cocktail waitress. An employee hit my parked car and complained and yelled at me. The room next door had about 12 juvenilles and one adult coming in at midnight from Six Flags, need I say more about the noise. The staff was rude and ineffective, but the city police officer did take care of it once he knew the room number but the clerk chastised me for complaining. When we checked out, I requested the corporate information for contact, I was told they didn't have it. Discovered thier web sites do not give access for comments of any kind. I will not go back to any Hilton after reading these other comments and I will discourage others.

The Hiltons in America, at least Florida are run by Purto Ricans, and Mexicans. -Constant theft!

i had my wedding reception at the hilton treetops in aberdeen. it was the worst descision of our lives. The so called hilton group is the most dissorganised unprofessional group i have ever dealt with. Its been nearly ayear now and still waiting for an apology. My advice to anyone, after reading all the reports, is to stay away from anywhere that even mentions the hilton. Its like HILTON is annother word for.. i will let you fill in the blank

I've spent two nights in the Hilton downtown chicago, the last weekend in january 2009. This was one of the worst experience I've had in a hotel room. The room I was stay in Chicago, the heat was not working. I complained the first night, the maintanence personnel came ot fixt and so call themself fixtng it. It was still cold in the room. The second night it was cold, I contact customer service of hotel again the, maintenance personnel came to fix the heat, next morning it was cold again. I complained about the stay at the hotel. The only thing was offfered was a free breakfast. I also contact Corporate Office. There has been no contact to me. This one of worst stays I've had in top notch hotel.

How was the shuttle pick-up? Did you complain about that too !

-Absolutely! That's exactly the way it was at the Hilton Garden Inn, here in Tampa, Fl.-near Mango, Fl.The General Mgr.did not care or want to hear about it.I was treated horribly after I complained.They put big shards of glass under the mattress so that when I made the bed, I sliced my fingers open.I couldn't even get a band aid, and the Housekeeping Supervisor-Betzi Gonzalez never filed a report when anyone were injured-especially when she caused it.I saw the Housekeeping Supervisor-Betzi sneaking in and out of rooms every morning stealing tips also, and she had a Bosnian girl doing it for her, too. Even the guy behind the desk-"STEVE" would get a sudden urge to strip a room-meaning-make an excuse to be in there-when someone had stayed a week, or two.He knew they'd leave a large tip, of course.I rarely received my tips, because they were all a bunch of low life [censor].They are all still there, robbing people blind-I'm sure. Don't stay there, if you come to town!
They're Trash.

I was also a housekeeper at a Hilton Garden Inn located in Taylorsville, Indiana. My second day on the job I was being trained by a long time employee.In the 1st room of the day, the guest had a large bottle of prescription pain pills in the bathroom.She picked the bottle up and took a whole handfull of them.At break I told my supervisor who told me that she couldnt do anything about it.I later found out that nothing was done because she was the supervisors best friend/drug dealer and was spliting everything with her.Everytime she went in a guest room she went through EVERYTHING and took money, food, clothes, pills etc...Ive also saw the supervisor smoking pot in the rooms and in the smoking area.And Ive also saw her going into rooms and taking the tips left for the housekeepers.And as for things that are left behind, its mostly a policy of who finds it gets to keep it for most of the housekeepers.There are few of us who turn the things in but the supervisor just keeps what she wants out of it and has a yard sale with the rest of it.Eventually we all got sick of it, including the assistant housekeeping supervisor so the assistant h.k. supervisor tried to go to corporate and let them know about it and they told the supervisor everything that was said which led to her threatening to kill the assistant supervisor at work .Nothing was done to the supervisor though.They demoted and transfered the assistant supervisor that day.Everything that Ive said is true, im not an angry employee.I just want to warn unsuspecting guests.

FINALLY!_SOMEONE WITH A BRAIN!

I had the same problem occur in April 2010 at the Hampton Inn in Newburgh, NY. I called shortly after I left to notify them that I had left a suit and shirt in the closet - they told me to call back the following day once the cleaners were done to see what had been reported. I did, and they said nothing was found. I explained that I definitely left the suit there, that it even had my name on embroidered on the inside pocket, and I know I left it there. I called again and got the manager, who said she'd look - and she reported that nothign was found.

I'm planning on filing a police report with the local cops.

-IF PEOPLE WOULD REPORT THESE INCIDENTS TO THEIR CORPORATE OFFICE...MAYBE SOMETHING WOULD BE DONE!-OBVIOUSLY THEY HAVE NO IDEA WHAT GOES ON.

I completely agree. My husband and I stayed at the Double tree Hotel in Tampa, FL for our honeymoon, and upon returning home we realized that we have left our video camera in the room. We immediately (within 6 hours of leaving the hotel) contacted the hotel. This led to 5 message on our part and finally one call back with the tone of "this isn't our problem" . We never did get our camera or tape back. All our memories are lost.

-YOU MAY VERY WELL BE AN HONEST SUPERVISOR, BUT THE ONES AT THE 'HILTON INN' BRANDON, FLORIDA ARE NOT.-I WAS NOT A 'DISGRUNTLED EMPLOYEE'.I CAUGHT THEM IN THE ACT, AND DID REPORT TO HER MANAGER WHAT WAS GOING ON.THERE WERE AT LEAST FOUR PEOPLE INVOLVED, AND TWO OTHER DISHONEST MAIDS, ...SO ALTHOUGH I DID THE RIGHT THING, UNFORTUNATELY THE TRASH KNEW HOW TO STEAL, AND GET AWAY WITH IT.THEY EVEN LOADED UP ON LARGE AMOUNTS OF CANNED GOODS, AND OTHER FOOD ON THANKSGIVING!-PLEASE EXPLAIN TO ME, WHY YOU JUMP TO DEFEND DISHONEST PEOPLE?-BECAUSE YOU ARE A SUPERVISOR TOO?-THAT'S RIDICULOUS.SEEMS TO ME THAT YOU'D CHOOSE TO DISASSOCIATE FROM THEM, (AFTER PROCLAIMING YOUR RIGHTEOUSNESS), INSTEAD OF GETTING ANGRY AND DEFENDING A BAND OF THIEVES.WHAT DO YOU FIND MALICIOUS ABOUT TELLING THE TRUTH, AND EXPOSING THEM? -YOU WEREN'T THERE, ..WERE YOU?-I KIND OF WONDER.-AS I STATED, IT WAS THE 'HILTON', AND CONTINUALLY OCCUPIED BY BUSINESS MEN & WOMEN, ..BEING IN A 'BUSINESS PARK'...SO THEY WERE OUT AT DAYLIGHT AND HEADING TO THE AIRPORT.THE SUPERVISOR WAS ALWAYS THERE BEFORE EVERYONE ELSE.-AREN'T THEY ALL?-I AGREE THAT SHE SHOULD HAVE CONTACTED THE OWNERS OF THE MYSTERIOUSLY 'FOUND' ITEMS.-INSTEAD, ..SHE WOULD ALWAYS LIE AND SAY THAT NOTHING WAS FOUND.-THEN...PUT THEM ALL IN A HUGE LAUNDRY CART, AND THEY DIVIDED THEM UP AT THE END OF THE MONTH.-I SAW THAT HAPPEN TWICE, -WHICH WAS PRETTY HARD TO STOMACH!-HER, AND ALL THE OTHER PUERTO-RICANS, AND MEXICANS-OF WHICH SEVERAL WERE ILLEGALS WOULD ARGUE OVER WHO WANTED WHAT.-I'D HEAR THEM SAY, -I'M GETTING THIS, OR THAT! -'NAUSEATING!"-AS I SAID, SHE IS LOW-LIFE TRASH.-I'VE WORKED AT SIX HOTELS IN THIS AREA, AND FOUR OF THEM HAD DISHONEST SUPERVISORS, AND/OR MANAGERS.-I QUIT AS SOON AS I FOUND A BETTER JOB, AND HAVE BEEN THERE WELL OVER TWO YEARS.APPARENTLY THEY DON'T SCREEN OR CHECK ANY OF THEIR MANAGEMENT AT THE HILTON, AT LEAST THIS 'PARTICULAR' ONE.MY DAUGHTERS COMPANY USED TO STAY THERE REGULARLY, BUT AFTER I LET THEM KNOW WHAT WAS HAPPENING TO THEIR BELONGINGS, THEY SWITCHED TO A MUCH MORE DECENT CHAIN.-ONE THAT DOESN'T HIRE WITHOUT A SERIOUS BACKGROUND CHECK.I WOULD ALWAYS WANT TO DO THE RIGHT THING TO PROTECT EVERYONE THAT I MEET FROM HAVING THEIR ITEMS STOLEN.-INTERESTING THAT AS HONEST AS YOU CLAIM TO BE...YOU FIND THAT 'MALICIOUS'. ...INTERESTING PERSPECTIVE. -WHAT COMPANY ARE YOU EMPLOYED WITH-?

Firstly let me say that this is not disputing the original claim/complaint. This is disputing the obviously malicious comments following. I am currently a houskeeping supervisor for a large hotel chain. I find it disgusting that people on here can even say 'most Hotel supervisors are theives'. Firstly when working in a large hotel, with a large number of housekeepers and rooms, it would not be possible for most supervisors to arrive early then go in the rooms and steal things...the majority of rooms are occupied as most travellers do not check out until at least 10am. Im not saying that this did not happen in your hotel, but I can tell you that you obviously do not work for a reputable brand or company, as if this 'stealing' was in fact happening, im sure someone would have the moral ground to report it (obviously not you, as you are stating it on here, but not to the police or the head of your company, so you are not as morally sound as you make out). At least I know that any of my fellow associates would report it. I just want people who are reading this to understand that yes items do get lost or misplaced by guests, and I personally will do anything in my power to return these items to the owners. I agree that when finding items in the rooms, it is just as easy to contact the guest right away, as they are more likely to still be in the area, rather than waiting for someone to call to report the lost item (which may be days/weeks) and then having to locate the item again, and for the most part have to mail it out. Just be sure to take some of these comments as what they really are...bitteness by disgruntled employee's.

Notice, -"RJ" -I am not afraid to use my full name. The managers do not care! The front desk manager does the same thing, the chef stole food! READ all of the comments. People who come there on business, leave at 6am on Th., or Fr.morning to catch planes. They are in a hurry! Things sometimes get left behind, and most everyone traveling is in a hurry. I've NEVER heard of anyone asking for MONEY, just their items back. I personally saw the housekeeping superviser going in rooms repeatedly throughout the day.NO one ever questioned that, because she IS the MANAGEMENT! She can do anything that she wants to do, and send any one to 'check'-? rooms, and also...when she's got a day off, ..one of the maids is elected at random to go and 'CHECK" rooms-? This I saw also.The Hilton Garden in has electronic locks, and she comes and goes as she pleases.There are MASTER KEYS also.Wake up, and pay attention.'MAIDS"are not allowed to leave the building at lunch, so they are not leaving the premises with anyones belongings.-The Supervisor even kept a large gold bracelet in her desk drawer that she ''FOUND'in one of the rooms. She wore it often, and sometimes took it home.I don't know if anyone reported it missing, but she claimed it.

First of all, any Supervisor or anyone else cannot enter a room in a modern hotel with electronic locks, because those locks can be interrogated to find out which keys were used to make entry. The interrogation reoprt is then checked against key records to find out who had posession of the key when the entry was made. Secondly, can you really expect to call a hotel after checking out and tell them you left something behind and since it was not recovered they should just take your word for it and cut you a check? I have seen many cases of people losing things and thinking they can just blame the hotel and get some money out of it. Sorry, it doesn't work that way (and Innkeepers Laws in most states specifically state this). Let's say I stayed at your house and called you a week later and sais I left some cash there. You didn't find any, but I say you should just take my word for it and give me some cash. Are you going to do so? I didn't think so. Face it...the hotel employee is an easy scapegoat when in fact these types of cases are usually the result of the carelessness (or even dishonesty) of the person claiming to have left something behind. No business could stay afloat if it were that easy to get them to give you money. The bottom line is don't be so stupid as to leave valuable items in your room after checking out. You are not going to be paid for them.

Every Hotel in every state has to follow the state guidelines for entering into contracts, and some states say you can be 18 some say older. Just because this hotel said no they would not rent does not make them all bad.

I personally agree that all service personnel should be treated well, as they are putting their life on the line all the time and i thank them every chance i get.

It also could be that the front desk person just flat did not want to do the paperwork to rent a room ( Ive seen this personally).

Just an FYI, the company itself has nothing against service personnel. My guess is that their check in age is 21. Some hotels are 18 some are 21. It doesn't matter who you are if you don't meet the age requirement they won't rent a room to you. Hotel policy. If you go online on the Hlton family website there is a link and you can e-mail customer service and let them know your opinion. As a former Hilton employee trust me they take those things very seriously and have been known to change a policy or two from guests contacting them. Please thank your son for doing what he is doing.

How did you know that someone called and posed as your husband if you did not know who the person was?