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Hewlett-Packard / HP Development Company / printer setup support

1 United States

We purchased an inkjet printer today and tried to set it up. We had a problem trying to align the print cartridges so called the number that came with the printer for set up support. The support person accessed our computer to check what might be causing the problem. We have a MacBook and so were referred to the apple specialist. The diagnosis was that the firewall was turned off which caused the problem as well we had a lot of foreign URLs on the computer. We were told that we had not renewed the firewall and we could purchase a one year extension for $200 or more money for a longer period. We have used apple products for many years and this was new to us so we declined in order to check into this further. We discovered that Apple computer's firewall default setting is off and there is very little need to turn it on, in fact it may cause some problems. However it can be easily turned on through settings if one wanted or needed to, nothing to purchase or to license. Needless to say we are appalled that HP support is scamming customers. We just want to complete the setup but how can we trust HP support!!

Nov 4, 2017

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