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Hewlett-Packard / HP Development Company / printer issues possible fraud.

Posted: Feb 2, 2018 by   User 
Complaint Rating:  0 % with 1 votes
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Contact information:
Dawsonville, Georgia
United States
Contacted HP Printer dept regarding issue with 4650 printer. Chat with a Cathy who stated that needed IT tech peo. Took my # & transferred me. The IT guy stated I had major issues with me network & suggested needed a Level 5 tech & proceeded to transfer me to another. I was asked to pay by phone check. Deepak @ Name of the company: Excel Software Services
Toll Free: [protected]
Working Hours: - Monday - Sunday (9am - 6Pm EST)
Googled the # & found it was probably a scam. I then contacted the real Excel Software Svc about the # and who stated the following:
No, it is not one of our numbers. You have probably been contacted by a scam company calling themselves Excel Software, to remove a virus from your computer.
They are not associated with us at all, but we've had over 20 people contact us about it. We don't provide services to the general public and never take checks over the phone. If you've done a check by phone with them, call your bank and report that it was a fraudulent charge by a scam company and then also report it to the Attorney General's office for your state.
Please let us know if you need any more details from our company in your efforts. We can't do much but are happy to help with what we can.
Lynn Thames

Ticket ID: #501550
Complaint comments Comments (0) Complaint country United States Complaint category Computers & Accessories

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Hewlett-Packard / HP Development Company Logo Hewlett-Packard / HP Development Company
Customer Care Service
1501 Page Mill Rd. MS 1247
Palo Alto
California
United States - 94301-1112
+1 800 473 4732
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