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Hewlett-Packard / HP Development Company / customer service - printer setup

1 Natick, MA, United States Review updated:

The HP setup utility was not finding my new printer to set it up (wireless), so I started a chat session I was told that my device drivers needed to be cleaned up as over time bad things had been able to access & invade my existing drivers & I would not be able to connect a printer to my wireless...they then told me it needed to be done by a "certified" technician & the charge would be $200.00, when I challenged what they had told me they simply said "that is the fix" and asked me if I wanted to do it. When I refused & called it a scam & wanted the name of the person I was talking to & the name of the 3rd party company they would only give me a fake name "Harry Stinson"...the person I was talking to was obviously of India decent..when I challenged his name he told he was not allowed to give me his real name. I then went to the printer and manually set it up connected to my wifi & was printing in less than 3 mins.

I suggest you check out this "Harry Stinson" & the 3rd party companies you are using to support your products.

Anyone reading this, please don't fall for this $200.00 scam.

Feb 24, 2018
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  • Su
      24th of Feb, 2018
    0 Votes

    They tried the same thing with me for a defective printer. It was day 89 of a 90 day warranty. Told me it expired and I’d have to pay $100. I paid $69 for the printer! I got a supervisor after calling back and they sent me a refurbished printer and a label to return the defective one. I had email proof I’d written six times in 89 days about defects. They agreed I had a bad unit. They put me through a lot of aggravation over the printer. I spoke to USA people eventually because I couldn’t be on the phone and the computer and printer at the same time. I had WiFi but only one connection allowed. Now it’s unlimi and the printer works fine

    HP doesn’t like Massachusetts customers!

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