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1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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B
5:00 am EDT

Hertz won't return my belongings

My names Brittney Francisco, my husband Joshua Helton rented a car from you guys last month. Well during that rental he ended up getting arrested and the car was towed. So I did the right thing and called and let you guys know were it was and what not. Now here is my problem. When renting this car we were told because I'm his wife he didn't need to put me down as a driver. But EVERYTHING I own was in the car we were in the process of moving . As it is I don't own much but what I do ment a lot. I've been fighting with the airport to get my things but because I'm not listed on the rental they are refusing . I understand your policy I do. But see my lab top all my clothes and my phone are in the car. 

      I have been sick due to stress I mean that day I loose my husband my dog and then get told I have no right to mine and My husband's belongings. I'm really just begging for someone to have a heart and help me out . If it wasn't for the fact I had morning sickness I would have been with him . I've already lost so much I'm begging you guys to give me back my belongings . Please... 

Brittney Nicole Francisco 

[protected] 

[protected]@gmail  

RENTERS NAME: Joshua M Helton 

RENTAL NUMBER: [protected] 

GOLD PLUS REWARDS NUMBER: [protected] 

Email on file : [protected]@gmail 

NUMBER on file : [protected] and [protected] 

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Jay Dubz
, US
Sep 19, 2017 11:20 am EDT
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More than likely it is because you guys have a different last name

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8:22 pm EDT
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Hertz placing a customer safety at risk due to bad service

My daughter landed at the Dallas/Fort Worth airport and rented a car from Hertz. She drove 10 to 15 mins away from the airport and the car quit. She was able to pull off the exit and called the company for assistance. Instead of Hertz bring her a car. They told her to try and drive the car back. The car had QUIT! Then they told her they would have a tow truck come for the car. She has been waiting 3 HOURS FOR A TOW TRUCK. LOUSY CUSTOMER SERVICE. YOU ARE PLACING HER SAFETY AT RISK!

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3:58 pm EDT
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Hertz rental

I had a 2 week rental in Germany. I dropped the car at 8am and had prepaid in full. Then they charged a slightly different amount AND added an extra day indicating a late return with a 10am dropoff. They also indicated that I added a scratch to the car. I was able to find the paperwork by the original rental agent showing the scratch on the paperwork to get that voided. They refused to credit back the extra day when I emailed them. Then I realized that my flight was at 10:10am - clearly I couldn't have dropped it at 10AM. I again complained via their website and they finally emailed back saying they would credit it back. BE AWARE - Hertz is a scam-loaded company!

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3:03 pm EDT
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Hertz receipts or copies not offered when signing or making a change to a rental agreement

I recently rented a vehicle through my insurance company due to flood damage to my vehicle from Hurricane Harvey.

Upon accepting the rental, I also accepted the additional PDW charge of $12.99 per day. When I decided after a couple days that I did not need this extra coverage, I was told that I needed to go into the location office and sign a form to have the PDW removed.

I was not offered a copy of the sheet that I had to sign, requesting this extra charge be removed.

Then, upon returning the car, I was not even given a copy of the receipt for the charges I incurred for this PDW charge.

I called and spoke with the branch manager twice about these charges; first to dispute the charges for "per day" versus "per time period", as well as not being given a receipt. A receipt was finally emailed, however, the days charged were not as I thought; 5 vs. 4. Had I been given a copy of this form when I came in to remove the PDW charges, I would not have had to call the branch manager back explaining this. Nor would she have had to hang up on me!

We have used this Hertz rental location many times and have dropped much in rentals as well as "purchases" of Hertz through their car sales program; 3 to be exact.

Not at all what I was expected from the rental size of this whole ordeal.

Sincerely,

Mrs. Hollis Manaker

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4:35 pm EDT

Hertz deposit return

Hello,

As I mentioned this Hertz rental car was booked on the Hertz US website for which I received a quote - $894.00. When we arrived at the Hertz in Cabo San Lucas they jacked the price to $1, 536.32. Due to the language barrier I was not in a position to argue. Then they charged me an additional amount of
$1, 534.17 for the deposit, which should of been returned 10 days after the car was returned. The deposit was on one card and the charge was on a different card. I wanted the 10 days no refund. I called Well's Fargo credit card, they sent out a letter to Hertz in Cabo San Lucas and gave them 30 days to respond. No response from Hertz so Well's Fargo gave me a temporary credit of $1, 534.17 back on my card. Then Well's Fargo sent out another letter to Hertz asking for the $1, 534.17 back. Hertz replied and said there was damage to the vehicle in the exact amount of $1, 534.17. I asked Wells Fargo to get the damage report/photos from Hertz and they said there was no damage, but the reason now for not returning the refund we had the vehicle longer that we should of. Which was not true, so I had to send proof to Wells Fargo that the vehicle was rented for the exact days that I originally had rented it for. Hertz took back the deposit and let Hertz keep the money. I filed another continuation dispute with Wells Fargo and asked them again to reach out to Hertz as to why they are keeping my deposit. Now the 3rd excuse was Hertz in Cabo San Lucas is an independent contractor from the Hertz in the US and has no affiliation with Hertz in the US and the charge now for the 14 days for the rental was $3, 070.49. Wells Fargo said since this Hertz location is not in the US they can charge whatever amount they want. I called Hertz in the US where I booked the original reservation and they stated I have no recourse with them, but I was able to obtain the US from the Hertz US website stating how much I was charged which was $1, 536.32. Question: where is the deposit amount of: $1, 534.17.

So frustrated!

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1:21 pm EDT

Hertz rental record #[protected] in ireland

I had a most unsatisfactory rental with Hertz in Ireland. I had reserved a car H33003330C3 on line including GPS at a cost of 528 euros. Upon arrival I elected to add insurance including tyre coverage. Hertz did not have a GPS vehicle available and charged me a 250 euro upgrade. Also during use, I had a Hertz vendor replace a tyre en route because a nail had punctured the sidewall. That cost 280 euro in cash. After that, the 'Add Blue' came on and I had to add 'Add Blue' twice at an additional cost of 28 euros. When I returned the vehicle, the Hertz agent said he could not issue credits as detailed and that I would have to go into the airport. Your service there is not in the departing section and was not available in space of time to me.
I believe I am entitled to a return of the 250E upcharge I had not requested, a return of the 280E in cash demanded for by your agent for tyre repair and the Add Blue costs.

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1:12 pm EDT

Hertz fraudulent charges on my credit card

I rent a car as my car involved in accident and at body shop. I have my own insurance and deductible coveredthrough insurance company. Hertz charged me $ 191 for dedudctible protection plan which i even donot needit. plus the copy of agreement they gave me does not have initial on it. When i went to their shop and try to explain my issue. Hertz is insisting that this service is offered and is accepted by me. which is not true. please help me out

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10:48 am EDT
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Hertz overcharging for car rental

I rented a car in Belfast airport on 3 September, returning it on 8 September. When I got it, the rental record ([protected]) showed a cost of £125.60, taking into account the voucher I had of £102. Since we were adding a driver, this seemed reasonable, and we were buying petrol for £48.60 so that all seemed OK with the VAT and the other charges.
Imagine my surprise therefore when they charged my credit card £233.46. This bill was totally wrong. The petrol was charged at £126.03 - no idea where that came from. Also the taxes had gone up from £29 to £55.
I phoned, emailed several times, wrote a complaint. They did not reply to anything.
I would like to be charged the correct amount and for the money to be returned to my credit card.

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3:04 pm EDT

Hertz rental car

I received horrible service from the Hertz shop on Essington Avenue! They did not put me in the car I should have been in and the service was HORRIBLE! I have attempted to call several numbers to file a complaint against that Hertz location! I had to call the insurance company back to call them to assist with attempting to handle the situation. However, once I called back they gave me totally different information than the insurance rep at Statefarm. I am EXTREMELY frustrated and will NEVER use Hertz services again. This has been a horrible experience. Dan is the manager there and the rude rep was Raven. She refused to give me the area manager's contact information.

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MPleitez
, US
Sep 18, 2017 6:08 pm EDT
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Hi. It also happened to me when I requested the person in charge about his manager phone number. He refused it several times arguing he did not have to give it to me. He even argued he didn't ask for my girlfriend's phone number so why I was asking him his manager's phone number. I would call him rude, non-educated person.

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9:46 pm EDT
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Hertz price of car rental and fuel charge

My 24 year old son flew from MSP to Dallason 9/10/17. His connecting flight to Lubbock Texas was cancelled. He called me in a panic as he needed to get back to school. I encouraged him to go to Hertz as I have been a gold member for a number of years and I trusted that he would be treated fairly and that his situation would be respected. Instead he was in my opinion exploited by Hertz. He was charged 259.00 for a 5 hour car rental and charged 49.00 for a fuel charge because the agent told him this was the "best deal". My son has never rented a car before and trusted that I knew best by sending him there. Had I been available I would have told him to run from them as he was obviously being take advantage of by Hertz.
I called on 9/11/17 and spoke with a representative who offered me a 10% discount on the rental fee. I asked to takl with a manger and was told one would return my call. I did not receive a call so I called again on 9/12/17. This time I was told that since my son had filled the gas tank that if I could send them the reciept that they would remove the fuel charge. I then asked to talk with a manger. I spoke with a "senior represenative " that was very rude. He told me that they did not have alot of cars in Dallas due to Hurricane Harvey and I did not have a reservation and that basically they can charge whatever they want for a rental. And he told me that my son had signed the contrcat ( rental record number656611126) and essentially it was my problem. I then attempted to contact the CEO of Hertz but could not find any contact information on line. I am requesting a reduction in the car rental fee. It the price was advertised at the Hertz site in Dallas that Rental was as low as 89.00 according to my son. 89.00 seems to be a fair price.

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11:59 am EDT
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Hertz rude people everywhere

I went to return the car and was surprised to find that they were already closed (early). Left the car but took keys (no drop box) and called customer service. They told me to hold onto the keys until the area manager contacted me. This was a wed. By the weekend I had not heard from him so I mailed the keys on monday. Then a week later I get charged $183 for doing what they told me to do! I will never rent from them or let anyone else I know rent from them either. And now the customer service people are horrible too. When I ask to speak to a supervisor they transfer me to the location that I rented from! The worst company EVER!

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1:03 am EDT

Hertz car rental add-on cost unexplained / charged petrol for broken car

When we picked up the car on arrival at Frankfurt Airport on 17 June 2017 (after 22 hour journey, Rental contract 29/0713275) we were asked whether we wanted to register a second driver. Considering the practicality, we agreed, however the agent at the rental desk did not explain the substantial additional cost, but, proceeded to finalise the rental as we had done several times before, without the agent calling out the additional charge.
Within a day, we noticed that the car was defective (noises from rear diff, slow / no gear changes), and we returned the car for replacement after two days.
In the end we were charged almost 30 Euro for petrol even though most of the km driven were related to returning the defective car, and even though we lost 0.5 day of our holiday to mucking about with the car replacement. Really bad form of Hertz that they steadfastly refuse, despite several attemts to refund what we consider unjustified charges under the circumstances.
I raise this as a warning to others - you need to watch Hertz like a hawk or they will fleece you!
Not comfortable to attach email trail to public forum

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Update by Bernd Lotz
Sep 12, 2017 1:04 am EDT

Additional driver fee was E109.25

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11:36 am EDT

Hertz past rental - charged way too much money.

When we arrived in Charlottetown, Bob and Ethan were getting the luggage so I went in the line to do the car stuff. When she said it was in Bob?s name, I asked her if we could get it all done and he could just sign for as he has never done this before. She said sure. Almost immediately she asked me for a copy of his driver?s license and credit card, so I ran over and got it from him. (Keep in mind the place is packed and the people behind me in line were not too happy?so there was pressure to get this done). So, she scanned some things, got some paperwork together and then said she needed him again. At this point, still no mention of additional fees (which I always decline). So this time, rather than pissing everyone off, we just switched and I waited for the luggage. Still he had to run over to me to ask me questions (e-mail address, etc ? as mentioned, he never does this kind of stuff, I always do). Then he handed me the paperwork to hang on to and we left.

The day we were leaving, I made sure I had everything (plane tickets, car voucher, etc), that is when I noticed it said ?Estimated Additional Charges?. When I asked him, he said it was super packed and he thought that since we already paid $423.10 that they would be deducted from the $600.49 that was on the sheet. When I tried to explain this to the ?manager? she was just rude and couldn?t have cared less.

By no means would we every pay $1, 023.59

Please call me at [protected] if you would like to discuss further

Thank You,
Katherine Maheu

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12:31 pm EDT

Hertz abusive service employee at frankfurt, germany airport

Complaint against an employee at Hertz, Frankfurt am Main, Airport
Hertz Employee Name: DA COSTAL
Date: 9/10/2017
Earlier today, September 10, at 3:00pm, we returned our rental car to the garage at FRA Airport. There was a lot of construction going on at the airport and it took us approximately one hour to find the rental car return, driving through the parking area several times, and being stuck in traffic for a long time. The directing signs to the car rental return were either missing or confusing. Needless to say, we were happy to finally find the HERTZ rental desk in the garage.
After checking in the car, Mr. Costal stated that our gas tank was not full, and if we wanted to go to the gas station to fill up. I told him that had been very difficult and time consuming to find the return for the rental car in the first place and that the directions to the rental return were missing or not well done.
He disagreed and said that the signs were very easy to follow, and repeated again if we wanted to fill up the car near the airport; he was going to show us where. I told him that we were trying to tell him that we did not want to go back up into the traffic again.
At this point, he suddenly flung the receipt at me and it landed at my feet. I was appalled and asked him who he thought he was. He screamed “[censored] You” at me. We left this man who was obviously out of control, in shock and bewilderment.
In short, Mr. Da Costa should not be allowed to be in direct contact with customers. If any of my employees behaved in this manner with our clients, they would be joining the unemployment line in no time. This is even more true for a service-oriented company like HERTZ.

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11:38 am EDT

Hertz toll issues/platepass

I rented a car at FLL in July 2017. I did not travel on any highways requiring toll payment. However on July 18th when I tried to avoid heavy traffic, I cut over to the beach on the Broad Causeway. I saw a sign that said toll, but there was no place to stop and pay. I contacted Hertz when I got back to my hotel in Broward. The rep told me to call the FLL office and explain; he was sure they would just add the toll to my bill. No answer when I called so I left a message. The next morning the garage attendant told me that, no, I would be charged according to the PlatePass program $4.95 per day. I feel this is an unfair charge. I contacted the city of Bay Harbor to ask how a non-resident of the state can pay the toll. I was told there is no way. http://www.miamiherald.com/news/local/community/article1951693.html I did receive a separate bill for $26.75 for that one toll. Again, unfair charge. I got no help from Bay Harbor, Hertz, or PlatePass when I tried to make it right afterward. There was no place to pay the toll at the time of passage and only residents of Florida can pay it directly to the city. Hertz should work this out.

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10:13 am EDT
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Hertz rental vehicle

A Rep from Hertz setup my reservation for 9am today, I asked her do they have any rental car she said YES we have plenty. To my surprise, I get to the location at 9330 Broadway and Demetri Stafford tells me I have to wait, he asked me did I call today I told him no, my appointment was at 9 and you open at 9 how could I call. He indicated I was 6 on the list. If I am 6 on the list and two people in line, why didn't they have a rental car for me. Demetri cane outside assisting a customer and I was on the phone with a Hertz CSR, Destiny, she was very unprofessional.She told me to ask him how long the wait will be since I am 6 on the list for today, he said he didn't know with an attitude and he mummed a smart ___remark, not sure what he said. Then he went inside the building. Hertz CSR Destiny asked me, well what you want me to do then, with an unprofessional attitude, I told her to get me a rental vehicle over here right now. She made a smart ___remark. I can't do that, no empathy at all for what Houstonian have experienced during hurricane Harvey. I lost two cars in the flood last week and was without electricity for a week so I lost all my foods in my refrigerator and freezer now I experience this with Hertz unprofessional staff. These people represent that company with no dignity are class. I have no tolerance at this moment for excuses and error s for a big establishment like Hertz Rental. I will be contacting are resources to report this unprofessional business practices.

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12:15 am EDT

Hertz hertz rental car

On August 22, 2017 at 12:52AM I rented of a prepaid Mid-Size SUV vehicle from Hertz located at the McCarran Intl Airport (LAS) at Las Vegas, NV. I had prepaid $340.46 through Priceline with my United Chace Card, which is partners with Hertz, for this rental.
My United Chace Card benefits include vehicle rental coverage and the terms and conditions clearly state- “Auto Rental Collision Damage Waiver-Decline the rental company's collision insurance and charge the entire rental cost to your Card. Coverage is primary and provides reimbursement up to the actual cash value of the vehicle for theft and collision damage”.
I declined the Hertz coverage, and yet even after I explained to the customer service representative at the counter that I was covered by using my credit card, the Hertz representative was rude and seemed annoyed that I declined the needless additional coverage.
I took a video of both the outside and inside of the vehicle. The inside of the vehicle was filthy and inside the center console was the rental agreement from the previous renter along with his personal information, which I also took a picture of. I was too tired to return to the counter and exchange the car for one that had been cleaned. I instead decided to keep the car and explained to the Hertz attendant as I exited the parking garage that the vehicle had not been cleaned and was able to prove it by the fact that the previous renter’s personal information had been left in the vehicle and handed him the left behind rental agreement. The attended seemed stunned, thanked me, told me that was a fireable offense, and that he was going to let his supervisor know.
Approximately 1:15AM I pulled out of the rental parking garage, made a right onto Gilespie Street, then at the first light made another right onto E. Warm Springs in the direction of S. Las Vegas BLVD, and pulled into the Rebel Convenience Store on the corner of E. Warm Springs and S. Las Vegas BLVD to buy a bottle of water. As I made the left turn in to the Rebel parking lot I noticed a car coming straight at me and the driver of that vehicle was looking out of his driver-side window rather than watching where he was driving. I quickly assessed my options, realized I would not be able to get out of his way, so I simultaneously hit both my breaks and the horn to get his attention, which it did, but it was too late, he hit me head on.
Both the other driver and myself exited our vehicles to assess the damage. His vehicle appeared to have no external damage while the vehicle I was driving had damage to the front bumper.
At approximately 1:15AM I placed a call to 911 Emergency Services at which time I was informed by the 911 dispatch operator that the Las Vegas Metropolitan Police Department (LVMPD) does not report to vehicular accidents that occur on private property unless there is physical injury. (Rebel Convenience Store is considered private property.) I was counseled by the 911 dispatch operator to exchange names, insurance, and contact information with the other driver and notify my insurance company of the accident. The other party involved provided me with his name and a phone number but declined to give me any additional information, he also declined to take my information prior to leaving the scene.
I then placed a call to Hertz Emergency Roadside Assistance at 1:28AM at which time I reached a recording stating something along the lines of, “They were busy with other callers and were unable to take my call at this time and to try back later” before disconnecting the call.
Not knowing what else to do, and it being 1:30 in the morning in a relatively unsafe environment, I assessed what I could see of the damage and decided the damage was not significant enough for me not to be able move the car. I then proceed to drive the car into the closest parking spot so I could take a closer look at the damage and to again try to reach Hertz Emergency Roadside Assistance. As I was taking a closer look at the damage, a young man walked over to me and began a conversation about the accident, I began to fell as if staying there with this man was unsafe and made the decision to drive the car the half block back to the Hertz renal location.
I saw the young man that I had spoken with less than an hour earlier as I pulled into the Hertz return location within the parking garage. I explained what had just happened and handed him the keys to the vehicle. He then assisted me with my bags as we walked back to Hertz rental counter located inside the main building.
Maryann was the Hertz Corporation customer service representative who assisted me once inside, I explained to her what had occurred and filled out a Vehicle Intendent Report. Maryann, after speaking with the on-shift manager, proceeded to let me know that Hertz would not be providing me with another vehicle because I did not obtain a police report. Therefore, I again explained to her that I was informed by the 911 dispatch operator that the Las Vegas Metropolitan Police Department does not report to vehicular accidents that occur on private property unless an individual has been physically injured. I then offered to again call 911 Emergency Services to ask if they could provide me with a log number of my earlier call. Maryann informed me that Hertz would not accept anything other than a police report. I told her, “Well, I guess I’ll just drive the damaged vehicle”. At which she said, “I had already surrender the keys”. Maryann then proceeded to inform me, via her manager, that because I had prepaid for the nine-day Hertz Rental my $340.46 would not be refund nor would my $200 deposit. (I do understand the deposit not being refunded until my Credit Card paid the claim. But to keep my $340.46 was not acceptable.)
So now it is close to 2:00 in the morning, I have no vehicle, and am out $340.46 plus the $200 deposit. I asked her and another employee what options I had and neither had any to offer me. They told me that all the other rental locations were closed but if I, “Walk around I may be able to find a rental company that has an employee cleaning or something and might be able to help me”. She also told me that taking a cab from the renal location would be expensive.
With having no other choice but to walk around hoping to find a rental car company employee, I left. I found no rental location that was open or any stray employees. I did however find a woman who appeared to be an airport employee, I explained my predicament to her, and asked if she had any suggestions as to what I should do. It was this nice woman who let me know that the booths inside are closed but some of the rental companies have employees within the parking garage 24 hours a day.
Once inside the parking garage I dragged my bags up and down various levels from rental location to rental location to location looking for an available rental car at a decent price. One location wanted close to $1000! Thankfully it was EZ Rent-A-Car that provided me with a decadent vehicle at a somewhat reasonable price compared to any of the other rental companies.
It was not until after 3AM when I was finally able to check into my hotel. (Mind you, I live on the East-Coast so it was 6AM for me.) I had planned to check out the next day however the hotels checkout time is 11am and a late checkout was an extra $25 for each additional hour. There was no way I was going to be able to get enough sleep, shower, eat breakfast, make calls to both my Credit Card Company as well as my own personal insurance company to inform them of the accident, and check out all by 11am so I felt I had no other choice but to pay for an additional day. Thankfully my hotel had an available room.
The next day (or rather the same day) I called United my Credit Card Company claims department and the young lady I spoke with was very helpful, very kind, and put my mind at ease with her reassurance that Chace is there to assist me with this issue. She also stated that the manager of Hertz should have known that the Las Vegas Metropolitan Police Department does not respond to vehicular accidents that occur on private property, that it is a common occurrence for individuals to be involved in auto accidents and not obtain a police report and the Hertz manager should have been aware of that fact.
I personal find it both outrages and in very poor judgment that Hertz would treat me, or any customer for that matter, in this fashion. To leave me stranded at the rental location in a city that the Hertz Representative knew full well that I was a visitor in, in the middle of the night, not to mention Hertz also left me stranded without letting me know I could find another renal location within the garage. All because I did not have a police report! Unconscionable and unbelievably rude!

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5:54 am EDT
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Hertz customer service and the lack of cars available!

Hertz employees in Antioch Ca., is really bad with customers, had me and my family standing in their office, because they only had 2 chairs, for an hour, before they told us there was no cars available! And to top it off the bathroom is freaking disgusting and filthy
The attendees were rude and very unresponsive to us! Not even a suggestion to have us come back for a reservation. I would not recommend hertz in Antioch Ca!

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5:53 pm EDT

Hertz property damage insurance

On 3/27/2017 a car rented from Hertz pulled out of a parking lot into traffic without looking to see if it was safe. It wasn't. Although she was going fast enough to clear my lane if she had kept going; she didn't. She totally straddled my lane and I could not avoid hitting her car. She Immediately took off and I made a U-turn and caught her. She told me it was a Hertz rental and that she didn't have information about insurance. She was in a hurry and would only give me her name and phone number. I gave her my insurance information and I expected to hear from Hertz. I didn't. My car was not safe to drive and it took a week to repair it. Then I went to Hertz and learned that they knew all about the accident and told me to file a claim with their Insurance Company (ESIS). I did and they said they would call me back within 3 days. They didn't. So I called them and they gave me my claim number and told me to call Andrew Rounds at [protected]. I have called that number over 20 times in the past 5 months and left my name, claim number, and phone number, and the only time he called me back was when I called the Hertz legal department and they contacted him with an order him to call me. It didn't help. He said he would have an adjuster call me but he never called.

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10:46 am EDT

Hertz reservations

My reservation #H24047441D6 I am a gold card member #[protected].
I made reservations for a car at the Newton, KS. airport in July for a trip
11Sep 17. Because I'm a pro active guy I called up to check on my rental. I was informed that Hertz is no longer at the airport they are in town. The reservation person tell me that it is a 5 minute walk from the Airport to Hertz at 130 4th St Newton, KS.. Well you had better have wings on your feet because it is miles into town from town...No person at Hertz the courtesy to notify me of the change...That is very poor business...It will be a long time before I use Hertz again...Brad Davis

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Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

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Contact Hertz customer service

Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

www.hertz.com

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