SUBMIT A COMPLAINT

Hertz / rental record #[protected] in ireland

Ireland

I had a most unsatisfactory rental with Hertz in Ireland. I had reserved a car H33003330C3 on line including GPS at a cost of 528 euros. Upon arrival I elected to add insurance including tyre coverage. Hertz did not have a GPS vehicle available and charged me a 250 euro upgrade. Also during use, I had a Hertz vendor replace a tyre en route because a nail had punctured the sidewall. That cost 280 euro in cash. After that, the 'Add Blue' came on and I had to add 'Add Blue' twice at an additional cost of 28 euros. When I returned the vehicle, the Hertz agent said he could not issue credits as detailed and that I would have to go into the airport. Your service there is not in the departing section and was not available in space of time to me.
I believe I am entitled to a return of the 250E upcharge I had not requested, a return of the 280E in cash demanded for by your agent for tyre repair and the Add Blue costs.

Rc
Sep 14, 2017

Post your comment