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Hertz Rental Car / sneak currency conversion charge

United Kingdom Review updated:
100% 1
Contact information:
Herta Rental Car
On 06/06/2009, I had a rental car transaction of total of 611.66 GBP
charged to my visa card at Hertz Car Rental office at London’s Heathrow
Airport. While I was told orally of the total charge of certain amount in
GBP, the charge was actually sneakily converted to US dollars based on
a ridiculous exchange rate they set that includes a currency conversion
charge without even notifying me.

After I got home, I noticed that. Emailed Hertz. They denied any wrong
doing even though I explained to them that my Capital One visa card
does not even charge a foreign currency transaction fee and that I had no
incentive for the dynamic currency conversion. I asked them to show my
signature approval on the converted charge, they have no response.

Be very careful with Hertz if you use them abroad. They took advantage
of you while you are tired on travel with this unethical and illegal business
conduct. For me, I will avoid Hertz anywhere in the future.


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A  15th of Dec, 2009 by 
Agree Disagree 0 Votes
Also had a problem twice with Hertz.

I prepaid my French carhire in the UK. I paid locally in France for an extra driver. The charge came through to my British bank account already coverted into pounds at Hertz's own internal exchange rate instead of in Euros. When challenged, Hertz said I had agreed to this procedure. I hadn't, so I spoke to the French Hertz office which confirmed they automatically debit in the currency of the card-issuing currency and not in Euros. Hence the Hertz allegation that I had chosen to be billed in pounds was not correct.

I would not recommend Hertz to anyone - I have often had problems with them for example, cars with damage not correctly described in the rental agreement.

Bad taste company...

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