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Hertz

Posted:    

verbale fine online

Complaint Rating:  87 % with 39 votes
87% 39
4.35
Contact information:
Jens Vester Pedersen
Denmark
I have received a verbale fine on line at 18:04 hrs. in Novate Milanese totalling 30 EURO which have been withdrawn from my credit card.
The problem is that I rented the car at Milan Malpensa Airport at 13:14 hrs. and passed Lucca several hundred kilometers away south at around 18:00 hrs. on my way to Montecantini-Terme in Toscana where I arrived at my hotel about 19:45 hrs.
I had some problems at Hertz Milan Malpensa Airport in obtaining the required car and papers were revised several times.
I do not know of any verbale fine on line and have in no way been in Novate Milanese at the claimed hours 18:04. As a consequence of above I want my money back.
Complaint comments Comments (121) Complaint country Denmark Complaint category Car Rental

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A  9th of Sep, 2011 by    0 Votes
Hallo from Bulgaria. Two times 36 EUR have been taken from my credit card by Herts Italiana for VERBALE FINE ON LINE, at place we have never been. If anybody knows the way to take it back, please mail me to lode@abv.bg
N  20th of Sep, 2011 by    0 Votes
Can somebody explain to me what type of fine is this? What does it mean "verbale fine on line"??? My chief has been charged with the same fine. Thanks!
N  20th of Sep, 2011 by    0 Votes
I have just called Hertz Argentina and they explained to me that this charge of 36 euros are just Hertz administrative charges. Those who that have received this charge will receive in the future documentation papers from the italian police explaining the type of fine you will have to paid (as far as I could find out it means that you have drawn you car in restringed areas), how mucho if the fee, where did you drove your car, etc
N  4th of Oct, 2011 by    +1 Votes
Otra más, 36 euritos, motivo "VERBALE FINE ON LINE"... que coño es eso? Pone que fué en Bologna, día 20 de julio 2011, 16:58 h. Que morro tienen estos de Hetz, por medio de SafoSistemi, el remitente. Si llega el cargo a la tarjeta, lo devolveré, pero lo primero que haré es anular la tarjeta y sustituirla por otra. No vuelvo a alquilar un coche ni nada a Hertz y menos por internet, nunca mais.
N  13th of Oct, 2011 by    +1 Votes
He hablado con atención al cliente de HERTZ España y me dicen los muy jetas que todo esto es una práctica común, que a ellos les avisa la policía de un multa y que ellos avisan al que alquiló el coche, aviso que cobran, en mi caso 36 euritos de vellón y alegan que es legal porque está en el contrato que firmas al recoger el coche, cojonudo!!. Luego por lo visto y en teoría, te llega la multa como tal que enviaría la policia...
Trataré por todos los medios de no pagar esta estafa y si me llega a la tarjeta, hacer la devolución y si me tocan mucho los chismes, les denuncio al juzgado. Y lo que tengo muy claro, no volveré a alquilar nada a Hertz, a parte de la publicidad negativa que les voy a hacer a quien pueda.
N  13th of Oct, 2011 by    0 Votes
He hablado con atencion al cliente de HERTZ Spain y me dicen los muy jetas que todo esto es una practica comun, que a ellos les avisa la policia de un multa y que Hertz avisa al cliente, aviso que cobran, en mi caso 36 euritos de vellon y alegan que es legal porque esta puesto en el contrato que firmas al recoger el coche, cojonudo!!. Luego por lo visto y en teoria te llega la multa como tal que enviaria la policia...
Tratare por todos los medios de no pagar esta estafa y si me llega a la tarjeta, hacer la devolucion, y si me tocan mucho los chismes, les denuncio al juzgado. Y lo que tengo muy claro, no volvere a alquilar nada a Hertz, a parte de la publicidad negativa que les voy a hacer a quien pueda.
A  31st of Oct, 2011 by    0 Votes
I had the same problem in Italy and was charged 4 X 36.00 Euro's

Just got off the phone with Master Card and they are going to remove the charges, cancel my card, contact their fraud department and issue a new card.

This certainly seems like a scam to me.

Wayne
A  1st of Nov, 2011 by    0 Votes
Rented a car from Hertz in Rome (Train Station) in July. Received the 36 Euro charge on my CC in September, followed by the "Invoice" the next month. I searched Google and found this page, confirming my suspicions that this was a total fraud. Luckily I charged the original car rental to my American Express, and when I called them tonight they immediately credited the charges back to my account. The fact that I only had to wait on hold for about 30 seconds before the full refund was issued tells me that this is a well-known scam. So, call your CC company if you get this bogus charge and hopefully they will take it off as easily as American Express did for me. I definitely won't be renting from Hertz in Italy ever again.
N  16th of Nov, 2011 by    0 Votes
Hello! I rented a car in Florence too. After 4 months I received the firsta charge of 36, 00 euros on my credit card. Two months later there is another charge for the same amount of 36, 00 euros. After reading all these comments, I am sure now this is a scam from Hertz and they are just taking advantage of the tourists that are now too far away to complain personally about it and to verify with the authorities that this is not a SCAM. Umbelievable!
A  16th of Nov, 2011 by    0 Votes
I just realized, that the same happened to me: in May we had a car from Hertz Italiana, and in July as well as in August, they charged me each time 36.- € from my Visa card. What is to do???
N  9th of Dec, 2011 by    0 Votes
My visa bank card was billed three times 36 euros in novembrer 2011 from Hertz spa italia Roma. I did called my visa bank claimed division and told them that I find it unusual such amounts and that I don't want to pay them. They immediatly made a contest claim to Hertz Italia Roma and saying that they were going to ask documents proof for these three transactions. I really think that Hert italia is using my visa card number for frauds purpose.
A  13th of Dec, 2011 by    0 Votes
Hi all,

The same happened to me. They sent 3 invoices for 36 euros at time 5, 6, and 7pm. I took the car at 4pm and drew towards Switzerland. The bills at time 5 and 7 were from same place but the bill charged at 6 was from a place close to geneva. This is totally fraud. I dint knw what to do but I could see from my bank account that i could cancel the payment. I did and I am going to report it to my bank and call hertz, italy.
N  15th of Dec, 2011 by    0 Votes
Good news: i wrote a mail to hertz germany and asked them to clear the situation witz Hertz in Neaples. And - i got my money back!!
N  27th of Jan, 2012 by    0 Votes
I have received the same fine from Hertz. THe charge was from Bologna, which was unusual. I received a fine while the car was in the Hotel parking garage and I was in my Hotel room getting ready for lunch. I contact Hertz and they cannot produce any ticket. They said that I have to contact the police to find out the ticket. I asked them why they charge me. Hertz replied that it is an admistrative charge for giving your information to the police. I contacted the police in Bologna and they had no records of any ticket. I have received a similar charge when I rented from them three years ago and I have never receive any paperwork from Italy. I have found out from other people who have rented from Hertz Italy that this is a scam in Hertz Italy. I rent from same car Hertz Spain and I have not received any weird charge from them. I contacted the Hertz corporate headquarters and they said that I have to deal with Italy Hertz not them. They told me to just pay the charges, which will be lest trouble then disputing it. They mentioned that it will be easy to pay then to fight it. I guess that Hertz Italy is constantly charging customer with no support and getting away with it. I am an Italian and I am very disappointed in how Italy Hertz are ripping off customer. I guess with all their problems, Italy will now be on the bottom of my list for a return trip. I do not like to ripped off.
N  14th of Feb, 2012 by    0 Votes
I had the same problem. Hertz Italy charges me EUR 36, 30 for a Verbale Fine On Line on 09/29/2011 today. No reason for that and no explanation too. This is in my opinion a fraud. I don´t recommend to rent a car from Hertz Italy.
N  15th of Feb, 2012 by    -1 Votes
Same happened to me and noticed today. I don't owe any money to Hertz and I was charged €36 which I don't know what they represent. I have just contacted my bank and will wait reply in the coming days. I never had any problems with car rentals in italy, however it seems that Hertz like to play games.
A  28th of Feb, 2012 by    0 Votes
I have the same problem in Florence !!! If you want to know more about this click in here: http://www.bella-toscana.com/traffic_violations_italy.htm
A  22nd of Mar, 2012 by    +1 Votes
Nothing changed until now. I was charged in February 2012 twice 30 Euro by Hertz Advantage Roma. I try to cancel this charge with mastercard. I have not signed any bill, I had rent a car of Advantage easter 2011 in catana/sicily!
N  17th of Apr, 2012 by    0 Votes
In mia carta de credito há venuto un costo de 36 Euro . Cosa é questo ? Credevo che questa firma era segura, perche simao pagati tutto in Venezia prima de prendere la machina e quando abbiamo lasciata la machina in Roma, lo operadore dela Hertz a detto che era tuto certo ! ma adesso vedendo tanti reclamacioni, sempra che vuoi non sono confiabile ! Ho afittao machina in altre posto come Budapest e Parice e in nessuno posto ho avuto problemi. Per favore cerco di vedere cosa cé !

Claudia Viviana Lavacca Danczkay - São Paulo - Brasil
Fone : 055 11 - 4427-6089
N  17th of Apr, 2012 by    0 Votes
the same happened with me! Its amazing !!36 Euro for wath ????

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