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Peugeot complaints 179

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Peugeot 2022 208 Peugeot Active - Brakes

VIN : VR3UPHMGBNT025450. My granddaughter indicated that her vehicles brakes were squeaking. On the 2nd January with 36,318kms the vehicle was booked into Wiliam Simpson in Tokai. At the time I noticed that the one disk in particular have fairly deep groves and I was of the view that the disks needed to be skimmed and advised the agents. However they were of the view that all that was needed was to clean, shamfer and refit the front brakes which was done at a cost of R1092,50. In no time the squeaking retuned and the car was returned to William Simpson on Friday the 23rd February. This time the feedback was that the front disks and pads needed to be replaced at a cost of R8808,99.

This is totally unacceptable that a vehicle with such a low mileage should need the front disks and pads replaced and I would appreciate your input in resolving this matter

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Peugeot 2016 expert tepee

Had a problem with the Gearbox, it reflected on the dashboard while on my back from Batangas. Apparently, the engine won't engage into high gear. Brought it to a dealer in Paranque. They said that the entire gearbox got burned, needed to replace the entire gearbox which is priced more than the depreciated cost of the van. I am maintaining my Tepee under their care from the start I bought it. It say's that the replacement of transmission gear oil should be 100,000 km or 120 mos. whichever comes first. My current mileage is only 80K+ and just 7 yrs only. I think there is a problem with their maintenance. Need assistance on this.

Desired outcome: Replacement of new gearbox and system without cost.

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BUREAU Mohammed Al-Hakim Avocat Tél : [protected] Avertissement C'est le jour correspondant au 26 / 11 / 2023 et exactement à la même heure A la demande de Me Mohamed Khairy Hassan Ismail Al-Hakim, l'avocat, situé rue Mansoura Parking, Tour Obour, au dessus du Café Nightingale, deuxième étage, supérieur... Zagazig Second... Sharkia... Moi, le...

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Is Peugeot legit?

Our verdict: Complaints Board's thorough examination reveals Peugeot as a legitimate entity with notable strengths. Despite a 11% resolution rate on customer complaints, which invites a closer look, Peugeot stands out for its commitment to quality and security. Clients considering Peugeot should delve into its customer service record to gauge compatibility with their expectations.

Peugeot earns 91% level of Trustworthiness

Perfect Trust Endorsement: Peugeot achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Peugeot. The company provides a physical address, 27 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Peugeot.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Peugeot.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Peugeot.com you are considering visiting, which is associated with Peugeot, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Peugeot have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Peugeot website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Peugeot has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 179 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
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Peugeot Excess oil consumption

I bought a Peugeot 2008 in 2017 (VF3CUHNZTHY 115856).Since 2002 there has been a problem with oil consumption. Every 1000 Km or so the car needs oil. There is no any leak. According to the authorized representatives in Cyprus ,Larnaca and Nicosia the engine is burning more oil than the normal.

In September 2023 the authorized represantative in Nicosia sent a request to the headquartes of the company in France requesting an advice of how they will solve the issue.

Until now I have not receive any response and the car continues to need oil before the scheduled change.

Desired outcome: I would appreciate an answer immediately as I do not know how dangerous is the problem.Possibly change of engine

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11:38 pm EST
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Mr. President of Peugeot - France (parent company) After Greetings I am Muhammad Khairy Hassan Al-Hakim, an Egyptian citizen from the Sharkia Governorate, the Arab Republic of Egypt. My family and I are Peugeot fans and we buy this car because of our trust in Peugeot and its respect for its customers through a respectable car and after-sales service in a...

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Peugeot Peugeot 2008 2021 bought at williams hunt edenvale

Took my car for the 2nd service on my maintenance plan, they've damage my front brakes so badly that I need to skimmed it and on 48000 kilometers I need to replace my front brakes that cost me nearly R5000, not happy client at all.

Had complaint this to Peugeot South Africa and no replies or action on their side, really regret by buying this car from Peugeot Williams Hunt Edenvale

Desired outcome: I feel that Williams Hunt Edenvale need to pay for this poor services I've got from them

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To Whom It May Concern Dear Madam/Sir RE: Peugeot 5008, VIN VF3MRHNSUPS102491 Power Operated Liftgate Retrofit In reference to the above new Peugeot vehicle, purchased from TM VOZILA d.o.o., Zagreb, Croatia, I would appreciate your response regarding a retrofit I would like to consider – a power operated liftgate. Unfortunately, I purchased Allure...

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I am super frustrated that I chose to buy a Peugeot because I really loved the 3008, not knowing what poor service the brand will render me. The customer service staff is full of lies and keep on asking for your contact details each time you call to follow up on your complaint. This shows they never did anything to help you to begin with. The panel beater...

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5:47 pm EDT
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Peugeot Recall

I have just had a recall on my 5008 Reg NoVK22GXX VIN VF3MCYHZMN5062614 second recall first only had the car 1 week as I am disabled I asked for a curtesy car from Aubury Bromsgrove told I would have to pay for it I was not happy about this so sent 3 emails to your company and 1 phone call no reply very poor service as this is a manufacturing recall I would expect to be given transport for the day and not have to pay I have had cars for over 50 years including Citroen part of your company but never had such bad service

Desired outcome: I would like a least an apology and it will not happen again customer should not have to pay for an hire car for a recall down to a manufacturing fault .

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11:23 am EDT
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Peugeot EV Range indicator reducing by 2 kilometers. Dealer adamant this is normal

Our 2022 e208’s range indicator is reducing by 2 kilometers at a time. This only started on 11 May 2023. Before that it reduced 1 kilometer at a time as one would expect. We took the car to the dealer from which we bought it. (Both at the one year anniversary service and again when we noticed the problem still exists) The dealer insists this is normal and does not accept that there is a problem to be fixed. This problem exists across all driving conditions. We accept that the range can reduce because of different driving circumstances but that is not the case, as it reduces consistently by 2 regardless of conditions and did not exhibit this problem before May 2023

Desired outcome: The range indicator accurately recording kilometers. Recording energy use 1 kilometer at a time as is the accepted norm.

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Peugeot TOM TOM navigation system

I find TOM TOM navigation system on my 3008 GT 300 hybryd4 extremely poor.

New bought in Munich and the system doesn't have Radar warning comparing to KIA Sportage akso for german market have excellent navigation system and radar warning as well.

The car is overall fantastic but the TOMTOM is well below standard.

Many other owners complain for TOMTOM as well. Wish PEUGEOT would replace my system with better one !

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Peugeot Peugeot 2008

I have a Peugeot 2008 II, 1.2 AT, purchased brand new in 2020, from a Peugeot dealer. In the first 15000 km I have had the following issues:

1. Climate Control died completely during winter. Fan not working, no air coming out of the vents, completely silent.

2. One lid from the right side, at the end of the wipers’ grill flew away from the car in one of the first days, when driving on the motorway. Another lid from the rear bumper was getting opened all the time when driving or when washing the car (not falling off though because it has a small tail inside that keeps it attached to the bumper). I had to buy both lids and replace them.

3. At aprox. 9000 km the steering wheel started to make a cracking/clicking noise at every turn (this is the only defect which has been repaired so far).

4. Air conditioner not working. It was blowing hot air and a white powder was being blown inside the cockpit. The white powder turned out to be the insulation. The dealership said they have repaired it, but they didn’t – see point 6 below. After this repair the car started to make a squeaking noise when turning left. The noise came from the right side and resulted from the improper mounting of the dashboard after the AC repair. Another dealership mounted the dashboard correctly later on.

5. There is a ticking/clicking noise coming from the dashboard during cold weather only. It can be heard when driving or when the car is standing with the engine on. Dealerships were unable to identify the source of the problem.

6. Air conditioner broke again. This time blowing a bit of cold air but not enough to cool the cockpit. It also sprayed liquid through the air vents inside the cockpit.

7. There is a vibration that can be heard at exactly 2000 rpms. Every time when the engine reaches 2000 rpms it can be heard. Dealership provided multiple answers: first they said they cannot hear it, later they said they can hear it but it is normal, and later said it is a problem with the fuel pipes.

8. General assembly quality is awful (vents move/vibrate, headrests vibrate, something in the back of the car makes a noise when driving through pot holes, cruise control lever moves and vibrates when driving). The cruise control lever is assembled so badly that in a couple more years I’m afraid it will feel like a joystick.

9. The notification “Keep hands on steering wheel” appears all the time when the cruise control is on. Sometimes it disappears by itself, other times I have to move the steering wheel to get rid of it, but reappears after a couple seconds.

I have been in four Peugeot dealerships, two in Spain and two in Romania, and they are unable to repair the car, or even identify the source of most of the problems. The only one which was repaired is the steering wheel clicking noise, as mentioned above.

I have made three official complaints to Peugeot. One of them I have sent to Carlos Tavares and other high executives of Peugeot and the car is still unrepaired. This proves they don’t care about the customer, they are only interested to sell.

I hope this helps anyone who considers buying a Peugeot.

I will make a complaint to the local Bureau of Consumer Protection and also file a lawsuit.

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Peugeot Spare

I order a HP pipe for the AC of peugeot 208 (2015) model on april 24th. Still they have clue about it. First they said its not available and now they are saying its not in production anymore. So what should I do, sell my car because apprently Peugeot is not making parts for a 2015 model car.

Disappointed and getting hot as I am unable to run my AC in the heat.

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Peugeot Peugeot 2008 faulty lane keeping assist caused near fatal accident and peugeot will not release technical data

Do not buy a peugeot! I bought a brand new 2008 gt in november 2022. The car was three months old when the lane positioning assist safety feature was randomly activated at 30km per hour which caused my daughter to crash into a parked car. Note, this safety feature is not supposed to activate at this speed. I have been hounding peugeot via email and numerous distressed phone calls for the car computer / technical report which was extracted by the peugeot technician immediately post the incident. Peugeot have ignored all requests for last three months, making excuses, yet I was informed by their customer service consultant that peugeot management have been "having a lot of meetings about this case". Peugeot have refused to provide the data, that is rightfully mine. It is data that was extracted from my car. I bought the car to ensure my daughter's safety on the roads, but this car almost killed my daughter! For the safety of your loved ones, do not but anything from peugeot. They do not care about your safety! They do not even care to respond to their customers correspondences, instead they withhold information that could prevent further incidents and potentially save your and your loved ones lives. I will not have the car repaired until I have certainty that the car is not faulty and my daughter and the community will be safe. After three months, to this day I am yet to receive the technical data from my car. An absolute disgrace!

Desired outcome: Recall for the safety of othersRefundREembursement of all associated costs

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6:59 am EDT
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Peugeot no replacement car for 3 day labor, and about 45 days waiting list

My car was damaged by another one while parked. I want to fix that damage in Peugeot service. The nearest authorised service is in Osijek ( Ribarska 10, 31000 Osijek, Croatia) and that is about 50 km from my home.

I contacted them and they said that I have to wait until mid of June (about 40 days waiting) and that the labor will take place about 3 days, and that they dont have a replacement car.

Does this make me wish own and recommend a Peugeot? I think not.

Will the rust make some more damage until the vehicle is fixed? Probably.

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Update by Ivan508
May 04, 2023 7:11 am EDT

I just want to correct the address in my complaint. The correct address of authorised Peugeot service is Kapelska ulica 102 A, 31000 Osijek.

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Peugeot Peugeot 208 Model 2013

February 2022 I purchased the above vehicle second hand, in March it showed engine problem which was diagnosed being a sensor fault. The part was ordered from France which was not the problem after it was fitted. to cut a long story short other parts were ordered and which I had to pay for the amount of R13562.46, and still not sorted out a year down the line.

I just feel this is an Peugeot Product and this should be sorted out by Peugeot.

It just seems to me that the Company (Midbay Motors In Richardsbay) dont know what they are doing. And the service that I have had from them is not good enough. I have to always phone back after a week of not hearing from them.

Please could you look into this and reply back as soon as possible.

Thanking you

Desired outcome: I would like my car back and in running condition without extra costs that has not been caused by myself.

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Peugeot peugeot 3008

I bought a Peugeot 3008 in 2018 oct as my family 3td Vehicle.

As such total mileage as of today is less than 7000 KM.

when I took the vehicle to the service I found lot of repairs to be done at a massive cost which include AC compressor and steering rack replacement.

My vehicle no is CBB 2883

Agent Carmart Sri lanka.

seek clarification's.

MY E Mail s.[protected]@gmail.com

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Peugeot Fake price lock deals being runned by Peugeot Pakistan

Guys beware of Samaa Motors Jail road dealership lahore. they are a bunch of cheaters n money minters in the name of business. we were trapped by their dealer BILAL SHAH to buy Peugeot suv & he said that the car price will rise after 31st jan, 2023 so make a payment now & lock the price of ur car. the same day on 25th jan we made half payment through bank & immediately after he stopped replying & acknowledging the payment & didnt make our invoice. Before we were to make payment he said I will make ur invoice as soon as you make the payment & after 3 days of no response when we visited their showroom to inquire about the progress about our car order & for the invoice of our order he said to pay 8 lakhs more as the car prices have already increased & started misbehaving with us & denied all the car price lock deal conditions. he blocked us from our Whatsapp & our payment is stuck with them & the bank noww. & I found 3 more people who were trapped by BILAL SHAH of SAMAA MOTORS JAIL ROAD LAHORE branch in this price lock offer before 31st january scam by him so beware guyss. & I would suggest u buy the same car through PAKWHEELS as they have better business ethics. & customer service than them. & dont ge strapped by SAMAA MOTORS JAIL ROAD LAHORE.

They should honor the price lock deals with their customer as we paid when the deal was still active & now after our payments done, they wanna charge 0.8 million more for the car... So the car lock prices deals are fake as I met so many customers online who have been cheated by them & they delete their reviews from the page & the customers complaints

Desired outcome: Either they should honor the price lock deal commitment with us or return us our full refund & pay us for wasting our precious time...

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Peugeot Peugeot 2008 Allure 2022 Software update

Hi, I am Arhaam Mubarak, Mechanical Engineer by profession and CEO of Quantum Mechanics (Private) Limited, Islamabad. I am from Pakistan. I bought a Peugeot 2008 Allure last year in september. I want to update software through this link. Is it okay to proceed? My vehicle VIN number is: NG3USHNLVMH500978. Can I follow this link to proceed as it is showing available update against my vehicle's VIN? Local dealerships are not helping me regarding this. MYPEUGEOT App is not working in Pakistan, the screen often turns black, reverse camera often does not work so I am considering manual update.

Kindly reply soon so I will proceed with manual update.

Best regards,

Arhaam Mubarak

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Update by Arhaam Mubarak
Jan 12, 2023 7:39 am EST

Software link: https://www.peugeot.fr/majesticinstaller/peugeot_update.exe

Manual Link: https://media.peugeot.co.uk/file/78/0/instructions-for-updating-the-rcc-software-system.489780.pdf

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Peugeot e2008 From Abu Khader (the primary dealer of Peugeot in Jordan)

Dears,

I'm unsure if this is the right place to report this issue since my problem is with the dealer in Amman, Jordan.

I reserved a Peugeot e2008 from Abu Khader (the primary Peugeot dealer in Jordan) more than a month ago when it was in the shipment. It was supposed to be Allure Premium+. When I got the car (after one day), I realized that it had no fog lights and heated seats (the one in the showroom had those).

When I reported this to the primary dealer (Abu Khader), they claimed that:

It wasn't their problem; it was the source's fault.

Allure Premium+ "will not have those specs from now on.” Means will not have fog lights and heated seats?!

It's impossible to replace the car or add these specs locally in the country.

Based on that, it's not my problem (they agree). They said they would compensate me with cash. The cash option is not an option for me, but I agreed to listen to their offer, and it didn't make any sense (~ $1000 for fog lights and heated seats).

As a Peugeot brand fan and a former owner of three different types of the brand (206, 207, 307), I decided to get a brand-new electric car from the company, and I'm not happy at all with the treatment or the options provided by the dealer; I’m disappointed.

I would like to hear from you or get you involved based on my recent purchase of e2008. If that is the case, I would like to return the vehicle to the dealer.

Please let me know if this complaint has been taken care of or if I need to submit it elsewhere (I need help finding the Peugeot France website or contacts).

I'll be looking forward to hearing from you soon.

Thank you very much!

Best regards,

Ahmad

Desired outcome: Vehicle exchange, specs fixing, or a satisfying compensation

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Overview of Peugeot complaint handling

Peugeot reviews first appeared on Complaints Board on May 17, 2007. The latest review 2022 208 Peugeot Active - Brakes was posted on Feb 26, 2024. The latest complaint repairing was resolved on Nov 17, 2014. Peugeot has an average consumer rating of 1 stars from 179 reviews. Peugeot has resolved 20 complaints.
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    Poland
    +351 808 265 005
    +351 808 265 005
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    100%
    Confidence score
    Portugal
    +34 913 472 241
    +34 913 472 241
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    100%
    Confidence score
    Spain
    +46 855 543 300
    +46 855 543 300
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    100%
    Confidence score
    Sweden
    +41 800 001 158
    +41 800 001 158
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    100%
    Confidence score
    Switzerland
    +90 216 579 9444
    +90 216 579 9444
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    100%
    Confidence score
    Turkey
    +852 28 344 233
    +852 28 344 233
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    100%
    Confidence score
    Hong Kong
    +81 120 840 240
    +81 120 840 240
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    100%
    Confidence score
    Japan
    +65 63 762 288
    +65 63 762 288
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    100%
    Confidence score
    Singapore
    +27 860 738 472
    +27 860 738 472
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    South Africa
    +66 23 054 445
    +66 23 054 445
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    100%
    Confidence score
    Thailand
    +54 810 777 7384
    +54 810 777 7384
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    100%
    Confidence score
    Argentina
    +55 800 703 2424
    +55 800 703 2424
    Click up if you have successfully reached Peugeot by calling +55 800 703 2424 phone number 1 1 users reported that they have successfully reached Peugeot by calling +55 800 703 2424 phone number Click up if you have UNsuccessfully reached Peugeot by calling +55 800 703 2424 phone number 0 0 users reported that they have UNsuccessfully reached Peugeot by calling +55 800 703 2424 phone number
    100%
    Confidence score
    Brazil
    More phone numbers
  3. Peugeot emails
  4. Peugeot address
    07 rue Henri Sainte-Claire Deville, Rueil-Malmaison, 92500, France
  5. Peugeot social media
Peugeot Category
Peugeot is related to the Cars and Trucks category.

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