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HDFC / about mode of payment

1 India
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on 3rd december about 4.20p.m I am going to hdfc office (jeevandeep buildings middelton square.kolkata, Westbengal)to submit my PDC for my home loan I have taken in December 2003.Every year I am going to submit my PDC after 4 p.m.but this year it is said that I can not submit my PDC as time was over.when I asked the reason they said the office time was changed.And it is also said that said no PDC will further taken as bank 's standing instruction is the mode of payment must be in ECS scheme.The receptionist sentto some pravakar das about the ecs scheme .I am going to this person and requested to recevied the PDC where he refused to do so which was quiet natural.then I tell him that I don't know the changing of office hours and asked to give me the ECS form.when he give me the forms I asked the criteria about ECS scheme he rudely tell me to consult the maneger about all the quaries for time changing matters and ECS scheme.I was shocked but he was refused to speak a word to me .I am really shcked with his behevior.I think I am not one of the valued customer as they said.I do not want to harm anybody but only want the clarification wheather the HDFC only option about the mode of payment is ECS and wheather PDC can not taken at about 4.30 p.m.

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