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HDFC Bank / credit card complaint

1 India

Dear sir

I am a serving indian army officer. I had opted for a credit card from hdfc bank in the month of july. I have a account in telco branch of hdfc in jamshedpur. My account number is [protected]. But till date I have not received my credit card. Its been 4 months but I have not yet received my credit card. I had plans to go out of the country for some reason which could not materialise due to the non receipt of the credit card. I have changed my plans three times till now. Being in the army I do not have the luxury of changing my leave options so fluidly

To elaborate the entire incident I ordered for a credit card in the first week of july from my home branch of telco in jamshedpur. I was told that the card would be delivered in 15-20 days at my home address. One day I got a sms on my
Registered mobile number that the credit card has been dispatched by courier and will be delivered. Due to some unforseen circumstances, my parents were not present in my given address and had gone out of station.

No courier service gave me a call that we are going to deliver the card at your place or nobody is present at your residence. No one called. Aftera few days I called the bank in telco and they told me that the courier individual went back without delivering as nobody was there at the house, but no one called me on my registered mobile number to check the availabilty at home

I then asked the bank to help me with a solution. They gave me a number and told me to put a sms on that number to re issue the card. I did the same but there was no response and I didnt get my card. My father went to the bank many a times, met the bank manager mr navin sinha, but he never helped and took the matter seriously. He always casually took the case and provided false hopes that the matter will be resolved.

Meanwhile, I kept asking the bank regularly for my card. I spoke to them and they kept telling me that they have initiated the re dispatch of the card but it never came. I was also given a contact of mr raja in chennai hdfc to whom I spoke, but he also did not help me and was trying to take the matter casually

When things went out of hand and the criticality emerged, I took an emergency leave from my duty station and went to jamshedpur in the last week of october to meet the manager mr navin sinha. He told me that it was a mistake on their part and they will rectify it shortly and provide me with my credit card. I came back to rejoin my duty and waited for my card. I callled mr sinha on a regular basis to check on my credit card but he still kept giving me false promises. Initially
He told me that the card will be dispatched by second week of november, but it didnt come. Then he told that will arrive by 19 november, but still it has not arrived.

Now I have to go out on 17 dec on a foreign trip and till date I do not have a credit card. It is a matter of shame for me that I got associated with one of the leading banks of the country but they are not able to deliver me my credit card in 4 months times. I am dejected with the bank and the careless attitude of its employees towards its customers. More so, that me being in the indian army giving my service to the nation, a leading bank of the country not being able to help me with my requirements

I am writing this email with hopelessness as I have lost all the faith on hdfc. It is just to inform you about the hardships which a customer faces and the bank does not help its customers. If the management can help me, I will be very greatful as I need the credit card urgently. If no, I will close my account with hdfc and maintain no ties in future and will also recomend my near ones of not maintaining any ties with hdfc citing this incident

Will request for an early reply and urgent action, so that I can take my decision of applying for a new credit card with some other bank so that I get a credit card in time before I leave for my foreign trip

Thank you
Major sunil

Nov 26, 2018

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