HDFC bank Credit Card / mental & professional harrasement by collection executive
My name is Ashish Singhania and was a credit card holder with HDFC bank (card No. [protected]). There has been a dispute going on with the bank since 2007 for over promising, no customer service, debiting account purchase which are not made my me, putting wrong bank charges and pushing a good customer towards defaulting stage. I had logged a compaint about the same with the bank officials but there was no response to any of my grienvance. hence, I stopped making payments.
After a year when i received a collection call, i had reminded them for faults made by bank employees and lack of coordination with customer. After due discussion with abnk official, we agreed for a settlement amount which Bank official promised to collect with from me and handover settlement letter. Suprisingly, again bank officail failed to collect the payment and this happened couple of time.
During this transactions, i felt that bank officials never wanted to settle the claim but kept pushing me towards defaulter list and intended to collect big money along with interest for no fault of mine. whenever i have received a call from bank, I always cooperated with them and tried to settle the account but bank offcial never acted upon the promises they made.
Recently, I have started getting threatening calls from a lady named, Miss. Priya who quoated herself to be hadfc employee, kanjurmarg, mumbai office - tel no. 022-[protected]. She has made more than 100 calls in 5 hours on 10th May 2009 to my office number and started jeopardysing my image and started harrasing me. She not only made calls to me but also to different people in the company and started disclosing my financial information to other and created an embarrassing environment for me. I was also threatend that if I do not make 100% payment without any discussion, then calls will be on forever to my company numbers. This is been a big mental harrsement and preasure like someone is threatening to pay else your image in professional & social community will be ruined.
I believe every bank is regulated by Indian goverment and has legal process to deal with any dispute with the customer. Not everytime, customers are at fault, even banks officail may make faults. if a customer is trying to highlight banks's mistake, should a customer face such agony and receive threatening calls. Should a bank employee reveal financial informaiton to people unrelated to the customer. Does bank have right to receover money from disputed case by harrassing & threatening their customers...
Kindly help me in this regard, as the lady is frantically disturbing my social image and creating mental presure rather than finding a solution to the dispute. I also request that bank should appoint a sensible perosn to understand customer grievance and find a win win solution to the dispute instead of disturbing social peace of their customers.
Thank you for attending my grievance and looking forward to your support. If required, I can be contacted at +[protected] or ashish.[protected]@gmail.com
Awaiting your support & reply.
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