Debit card
I tend to have a number of fraudulent charges to my debit card, and every time I found fraud I called the bank and every time they had me come into the bank and get a new debit card. I began asking about it because I was forever changing my debit card number to creditors This morning I called in the usual fraud on my account and was told to come in and...
Read full review of Alpine Bankmy account was accessed by someone that wasn't me and no one was willing to help
I received a letter in the mail about non-sufficient funds in my account regarding a withdrawal that I DID NOT MAKE. Attached was a copy of the withdrawal slip, the name on it was clearly not mine, are there no checkpoints here? It seems they just look at account numbers and do not ensure that a photo ID matches the name listed to the account. Alarmed, I called the office and inquired about this and spoke with Shannon, she told me that my account was fine and that the withdrawal didn't happen. I was confused and asked why I would receive a letter then? I was told that she didnt know, I then asked her to take a look at the letter and I was informed she didnt have a copy? WHAT? They dont keep a copy anywhere on file of what they are mailing out to people? Important bank statements? Seems crazy to me.. I was determined to get to the bottom of this so I offered to scan it and email it to her so she could take a look at it, I asked to be contacted as soon as she figured something out. I assumed something of this magnitude would he a high priority but I was wrong, I was not contacted back for HOURS and tried to get a hold of her again several times. Well that was a fail, so I called again, this time I spoke with Rudy. I explained to him my situation and concern and he replied that whoever I spoke with before must have been working a half day and left... again WHAT? I called first thing in the morning that is an insane excuse to me when someone feels their account has been breached. Rudy seemed to understand the magnitude of the situation and passed on my info to his supervisor to get a hold of me. Way to go Rudy, too bad his supervisor handled the situation terribly. I was called about an hour later and again told that nothing has been done to my account, but when on the phone with Rudy he said he had been able to see the issue, so now I feel like I am being lied to to cover up their mistake. Edgar treated me as if I was an annoyance and even scolded me for getting "so many people involved". Excuse me? I am concerned for the safety of my money, I am going to get as many people involved until I get this resolved. Not the best customer service. Needless to say this bank is unhelpful, unprofessional, and not secure I will be closing my account and passing on this story to everyone I know. I expected to be consoled and to have this issue resolved and what I got was far from that. I will not be attaching the letter because my account information is on it and I am concerned of the security of this bank. I expect to be fully reimbursed.
Customer Service
I deposit over 200K into this bank to start a new business. Without telling me they limit my account to 5K a day. They refused to raise my limits and started to decline transactions for "lack of Funds" even though there is plenty of funds. This bank is an oppressive institution with no regard for businesses or capitalism for that matter. they will service charge you for their mistakes, get mad at you for calling them out on their mistakes and are just the worst people to deal with. They don't have good policies or people and don't even have FDIC insurance...
Alpine Bank violated my right to financial privacy. I requested that my x-wife's on-line access to my business account be revoked. Alpine Bank failed to comply with my request and allowed her full access to my account. X-wife used her unauthorized access to embezzled $10, 000. from my account.
Alpine Bank has stolen my money. Without giving any reason and without any prior communications or notice, Alpine Bank has denied me access to my accounts. This is my money and Alpine Bank has no legal right to prevent me from accessing my money.
Overview of Alpine Bank complaint handling
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Alpine Bank contacts
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Alpine Bank phone numbers970.920.4800970.920.4800Click up if you have successfully reached Alpine Bank by calling 970.920.4800 phone number 0 0 users reported that they have successfully reached Alpine Bank by calling 970.920.4800 phone number Click up if you have UNsuccessfully reached Alpine Bank by calling 970.920.4800 phone number 0 0 users reported that they have UNsuccessfully reached Alpine Bank by calling 970.920.4800 phone number
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Alpine Bank emailstimothyhaley@alpinebank.com98%Confidence score: 98%management
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Alpine Bank headquarters600 East Hopkins, Suite 001, Aspen, Colorado, 81611, United States
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