Hampton Inn - Boston, MA / Their 100% guarantee is a lie!
I booked a reservation with what I thought was the Hampton Inn in Cambridge, only to be automatically booked in another Hasmpton when all the rooms were full (I must mention that this was done from a sneaky website called "PLACESTOSTAY.COM" - don't EVER go through those guys!!!). Anyway, when we got to the hotel we first noticed this wasn't Cambridge, then we got a room with one bed and smoking, i had requested two beds, non-smoking bec. I am allergic to smoke and traveling with my husband and teen daughter so i needed two beds. There was a huge convention in town so all hotels were totally sold out including this one. When we went to complain to front desk we were told there was nothing they could do since it was sold out. We managed to go back upstairs (mind you it was 4:00 a.m. when we got there due to flight delays) hoping to get a little sleep even with one bed until we could sort this out in the morning. As soon as my daughter hit the bed, she immediately broke out in hives and welts ALL over her body!!! We all freaked and jumped out of bed and went back downstairs to tell them and show the girl we were checking out due to this horror. the girl at the desk apologized and said we should talk to the front office manager and gave us his card. they also had a HUGE display on the counter saying that they have a 100% guarantee and "IF YOU'RE NOT HAPPY, YOU DON'T PAY !!". Well i have tried contacting the front office manager several times and he is ignoring my emails. I will not stop until I get all my money back!!! (This was a pre-paid reservation).
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