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Haband (Totes Boots) / Bait and Switch

Eatonton Georgia, United States
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I ordered a pair of Totes Boots. They were on backorder. I was perfectly willing to wait for the back order. Haband charged my credit card and sent me a substitution. Their invoice even states that "they have taken the liberty" to send me something different. Nowhere in the order did I agree to a substitution and I received no communication from Haband in regards to the backorder. They state, and I quote, "we have taken the liberty of sending you something so substantially similar in style, color, and value that we know you will be just as pleased." How dare they charge my credit card and intentionally ship me something I did not order!!! If this isn't "bait and switch" I don't know what is.
I called their Customer Service Department, asked for the Supervisor, and after explaning my complaint, was conveniently sent to a recording.
I now have to wait 2 to 4 WEEKS for a refund.
How can this company get away with such unethical business practices?

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Haband / Bluestem Brands Logo Haband / Bluestem Brands
Customer Service
Overall Satisfaction Rating

87 Reviews
PO Box 8
United States - 16366
+1 800 217 2916
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