H & R Block / service and irresponsibility

first appointment, preparer has zero idea who we are, says no record of 2 appointments, even tho made yr before with him and even tho confirmed earlier that day with receptionist, then we say ok we ll go to more expensive office to prearer from few yrs before and she keeps trying to pitch other servuces we don't want or are interested in; then make apt agin and again preparer not there no one knows ho we are, no one knows about offered discount from supposed office manger and o ne knows how to do a trust return, again have to go back, no one knows mount to charge and refusing to send in irs return till pd, wont return calls or emails;customer serviceat corporate useless and ineffective

Mar 02, 2016

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