H-E-B
reviews and complaints

I'm very disappointed to wonder why my kids and I being feeling sick after eating our pecan pie. Well come to find out the pecans expired on July 20, 2017 and I just bought them on November 18, 2017 on Bellaire Blvd in Houston. This is extremely ridiculous. They need to proper trained each person properly who stock shelves. No customer deserves this

I am complaining of an employee patty quintero who works for central boulevard in brownsville tx. She is harassing customers and bothering them into joining a d crunch gym.. I go to heb to buy and not to b harrased by an employee.. instead of working for heb during her shift she is using that time to promote another business the crunch.. she told me that I am fat and I have lots of cellilite.. thats not any of her business.. I am heb customer.. and she is an employee..

This morning as I was preparing some of your HEB Frozen Buttermilk Biscuits, when I reached into the bag to remove some biscuits, something sharp scraped my hand. After emptying the bag, I found a gray, sharp, pointy shard of thick plastic inside. Luckily, this shard just scratched my hand, but if I had hit it on the point it could have made quite a puncture wound. I have attached a picture of the biscuit bag with the plastic shard next to it.

I go very often to heb-plus pharr since I moved 4 years ago, I love shopping here, friendly and helper personnel except for a woman who is the manager of the cashiers named annete (ironic is a woman should be friendly or at least empathic with other moms). I have 2 toodlers and and its very difficult keep on the go all day long. I used heb app to save money with coupons, we are 5 @home. This is not the first time I received rude service or neglected by annete the manager, it seems that she does not love her job because never is willing to help. Last night I was on the line but unfortunately my heb app failed (not first time and I have reported some times because I don't want to make cashiers or manager overwork especially when manager annete is on charge) she again were arrogant and asking if I have the right products (in english and she knows that I dont speak english but I read and write), I said "si ahi estan" then I point to my car with effort because I had my baby on my arms and point the products and I was trying to showed her the app coupons (in my mind trying to make her help me) but she neglected me, ignore me and I was carrying my ba boy and my other toddler trying to go out the car... It was really bad moment for me expending time and what I felt was terrible because she wanted to low me humiliating with her attitude (not first time) and finally instead of speed the line puting the code of digital coupons she said "no pasa" (dont pass) and look at me but no more words maybe should tell me something else... So I assume to remove the products and wait to cancel items then she did it and move her face in circle and gone.
I expend more time than usually tired carrying my baby because he fell asleep and everybody noticed that I was really tired.. I have to apologies to the people of line behind and I was trying to understand why this woman is so arrogant... Others managers have helped me introducing manually codes checking previously in a friendly manner. I understand that managers have a lot of work, administrating, dealing with people but managers has to have high spirit of service someone who is not tolerant or has emotional intelligence should not be a manager, should be in a positions that do not involve human relations, counting products to avoid offend and humiliate persons. Next time I will put complain with bbb please talk with her. Thank you.

Good evening to whom it may concern,
My mom and I were enjoying some sandwiches tonight when we discovered (for the second time) some brown spots on our lettuce. This could be mud or feces, nevertheless it wastes the product and also our money when we have to throw away produce because we're unaware of what exactly is stuck on the product. This would be of no concern if this product didn't claim to be "Washed, Hand Trimmed and Ready for Use". This product was also being consumed two days before the expiration date. I love HEB, and would like to continue buying and consuming your products only if I were to be receiving what I paid for initially. Thank you for your time,
Jayce Heinemann

I have been having problems with this store, and I have talked to managers about this several times. There are multiple people at the Brenham, Texas HEB that are friends with someone that my fiancee and I had a child custody court with. These people have been taking pictures of my children and myself without consent. In my opinion it is very unprofessional for employees to be mixing personal life with work. Since it is multiple employees doing this I cannot just give out names. I'm buying food for my family and should not made to be feel as if we are in danger, these people are sending pictures to the woman who has been taking us to court for multiple untrue reasons. We are doing nothing wrong. Please help do something about this. If you would like to call me my name is Tasha Bray and my number is [protected]

I was at your texas city store, which I drive from Galveston. I needed some Dr teals epson salt. Couldn't find any epson salt, ask the pharmacy, and they pointed to where it is, well none on shelf at all, pharmacy no help, I found a manager in store, he called a associate to scan the item to see if there was any on hand. So I walked the guy to the tag, he just said oh we don't have any. I asked him, so you just know this without scanning it. He said yes, we might get some in by next Monday. I have a injury and need that specific one and you carry it, I don't think I will drive from Galveston anymore to get this kind of service, I will stick with walmart.

Hello,
On Saturday 11/04/17 around 5:45am I was checking out my groceries at the self checkout. I had to do self checkout because at the HEB on Texas Ave in College Station the registers aren't open that early in the morning. As I was placing my bags in the cart I was approached by an HEB worker who asked to see my receipt. I was a little confused but I handed it over with no objections. The worker then looked over the items that I'd purchased, and proceeded to look through my bags to ensure that everything that was in the bags was on the receipt. He then handed me back the receipt and I left. This experience was something that is extremely offensive and disrespectful to me. For whatever reason, it just so happened that the one black person that was at the self checkout was the only one that they did this to when there were several other people there who all just so happened to be white. What bothered me the most about the entire ordeal was that I was standing with my $1000 phone in hand, my $500 extensions, and my $55 manicure yet, I still somehow looked like someone who would steal $30 worth of groceries to these people. I have never been, so appalled and disgusted with an organization in my life. This experience was frustrating and humiliating, and I think this company as a whole needs to reevaluate how you all are training your employees because what they did to me wasn't right.

To whom it may concern,
My name is Amanda Tolmachoff Im submitting this complaint because on Monday October 30 I called the Lake Jackson HEB pharmacy to refill my husband's medication. I was told it would be ready on tuesday. I go to HEB on Tuesday and the woman at the window informs me that it wasn't in and still out of stock. Then she specifically tells me that it would be in by 10am Wednesday. So today Wednesday November 1, I go to the pharmacy at approximately 4:00 p.m. and was told they didnt have it, that it was out of stock. Being upset, my husband calls the pharmacy to complain about the situation and they advise him that they do in fact have it in stock and that whoever was working the drive through was allegidly unaware that the truck came in so they that is why told me it wasnt in stock. Although I do not understand this rationalization given to my husband because i was there 5 minutes prior to my husband calling to there is no way an entire truck was unloaded in 5 minutes and the inventory instantly updated? This has happened to me three days in a row now and its getting to be very difficult to be understanding. Im wasting gas at this point going off of the guidance given to me by the staff at the pharmacy.

Came to make my shopping like always and today one of the yellow cupons in the store was expired and supervisor Enrique at HEB bocachica stated he couldn't accept it since it was expired. I did advice Enrique the coupon was at the store and Enrique stated he took them off screaming at my face...had never had any issues at HEB but this supervisor just made me have the worst experience ever at HEB bocachica

Yet again I ended up with out an item I purchased. Hate to think how much money I've spent and never got home with the product! I don't even bother going back, the item has always disappeared by the time I get back to the store.
The lines at your check out stands have gotten very long. I even had a cashier race me to the check out and then spent a long time talking to co-workers, while I waited. There was a person there to bag but I ended up bagging my own groceries.
Over the years your customer service has really gone down hill!

10/11/17 Your cashier is very rude her name is Laura she was throwing the items like she was upset because one of the customers was returning some meat because I was bad and I guess she did'nt like but she was rude to three different customers in the robstown tx store we spend alot of money in this store and some of the time meat is bad and vegetables and fruits are bad we complain but like I said we spend alot of money so we expect better quality of food and better customer service when we go to other stores they have better of everything better products and better service.We really did'nt appreciate her acting that way .

I have photos of misMark price items. And they would not honor thier [censor] up and then on top of it talked to me and my father like we were two yr olds and in front of other customers. And on top of that has security follow us as if we had stolen something from the store. And the manager stated he was going to take the product back to where it was instead he takes it into the office to let it spoil. So on top of everything now your managers are dis honest. I'm a truck driver I could of easily paid the actual price but after that experience I will do anything in my power to let others know what crooked managers work here 10/07/2017 22:30 CST is when it happened at HEB in South 14th Abilene Texas

I was in line buying groceries along with an alcoholic beverage. The cashier asked to see my ID so I proceeded to show her my military ID card. She asked if she could see another form of identification in which confused me. A military ID clearly has the date of birth on the back and a picture in the front. Does HEB not accept military ID’s? I’ve never had an issue presenting that form of ID anywhere else until today.

My husband and I are both former HEB partners we both worked at the HEB warehouse in San Marcos Texas. We had an issue where my husband was neglected his bereavement days when our child passed away and had funeral arrangements. I was put in disability and when I wanted to return back to work my supervisor notified me that my job was given to someone else. We have all documents to prove what our issue is about, we contacted the local HR from that work place by the name of Jennifer Lopez but she had neglected to even get back at us. We are being unheard and we want answers! If you can please contact us! Our name is Araceli and Dennis crayton, our contract information is [protected]

Well today I went to H-E-B #41 to get H-E-B diapers and heb wipes to use the $10 off your $50 purchase. I was told I could only get one due to the shortage of diapers and there was a sign that customers could only get 1 package of diapers and wipes (totally missed that itty bitty sign). This is ridiculous how can heb have a sale going on and not meet the needs of the consumer ridiculous! The cashier had to take all the diapers and wipes off. To top that off they were for my niece who lives in Houston and was a victim of the flooding. Smh. I expected more from HEB. Wow wow!

I visit your store #16 on 09/15/2017 found a manager on duty to complain about a abandoned basket left in front of my house that has been sitting there for last 2 weeks. The manager Mr Frank response was unsatisfactory poor judgement. Frank gave me a response of they have contacted someone by email to get a truck and trailer to able pick the abandoned shopping cart. How much more these the neighborhood have to continue to see this eye sore every day? Manager himself needs a refreshment in customer service! Needs understand solution empathize with a customer apologize for the situation managers need to be crisp clean and friendly always have the right attitude.

I know it's hard in small town, close knit stores, to have both customer and cashier set aside personal feelings. I know I can't expect too much. I just want to make notice of a cashier who I know has been working there for some time. I grew up seeing her work there. I only remember her face. As I have grown up and taken care of my own grocery shopping I find that no matter how happy and friendly this cashier is to everyone before me once I arrive at checkout this person is cold, impatient, and unwelcoming. I know I'm not a super model or a local town hero. I know I'm nothing special except for a local person. I don't miss a shower or forget to brush my teeth. I'm not very talkative but I do smile at strangers. I just felt hurt. You don't want to start your morning feeling like someone kicked you in the stomach and ran away. I don't have any idea who she is or what her story is in reference to me. Mistaken identity? The point is I know HEB prides itself on its reputation, an excellent reputation, and if this cashier is meant to represent that then they are failing the company. It's not up to them to judge me... just to greet me with human decency and compassion. I could be suffering a loss, from mental illness, from financial woes, or general grief. Starting off a day like this could damage anyone's psyche. You can share a smile with two strangers before me but just not me? You don't know me either...

Hello,

My wife and I went shopping at the central market store in the alamo heights area on Monday (4th) and purchased four dreaming cow "grass fed" yogurts. Between yesterday and today we discovered that they all expired at the end of August and had to throw them away. We don't have the receipt anymore, but can we get them replaced?

v/r,

Brian Mizula

Worst customer service ever! This cashier named joanna in heb zapata hwy super rude! I dont like my job either but I make an effort to not show it she was rude to me and another customer in line on back of me. You would tell her something and she would make a face. I ripped a scan bar by mistake which I still was gonna buy the product, and she got mad about it. Worst customer service experience ever! People like that should not be working as cashier or interacting with people at least. Super disappointed.