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Groupon.com / don't give a groupon as a gift

1 United States Review updated:
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Groupon is great for deals - for yourself. DO NOT GIVE A GROUPON AS A GIFT!!!

Giving Groupon as a gift (especailly for a "service" is like handing your money over to a used car dealer who will essentially not stand behind the value offered. The gift holder is left with a crappy experience which they can either keep to themselves if they are polite, but leaves a bad taste.

Here's the kicker - Groupon offers the persons giving the gift the option to record this in thier system. So groupon knows who the Groupon was gifted to, and how much the value was for - just keep that in mind as you read further.

So here's my story. I received the 'Groupon Gift' as a Christmas gift for a Deep Cleaning Maid Service. I was overjoyed to receive this - as I have a three year old, so my house is always in need of cleaning.

The week after Christmas I contacted the number on the Groupon to schedule my service, which the Groupon printout showed as Feb 29, 2012. I was told by the company that they were unable to schedule during the time, but would still honor it beyond that. So, I was game. I scheduled my appointment for March.

The day before the company was scheduled to perform the service, THEY called to cancel, and I was told they would call me to reschedule. Again, I was assured they would still honor the original Groupon.

A week went by, two weeks went by - and I called them. The number on the Groupon to contact had a voice mail that was full and was not able to receive messages.

So, I contacted Groupon Customer Service. I was first told by "Nate" that because it was given to me as a gift, there was nothing they could do, and there was no record of it. My only option was to go back to the person who purchased the original Groupon to contact them for a refund. Leaving me out in the cold.

I wasn't happy, so I asked to speak with a Supervisor. So, I got "Erica" who informed me that she did in fact have a record of the transaction and read it to me. Proving, they did not only have a record of the "gift" and that they knew how much it was for. I asked to have them contact the company that I only wanted the service I was originally "gifted".

"Erica" told me that it would take 2-3 days to research and she'd get back to me. Less than an hour later I received what is essentially a "Sorry for your luck" email - that my only recourse was to go back to the person who gave me the gift and ask them to call for a refund and then that person would have to re-gift something else to me.

Does anyone else see anything wrong with this picture?

If you were to receive a gift from a department store that had not only the value of the product, but also the record of the gift a store would offer the person with the defective gift an exchange - which is essentially all I wanted.

Instead in this original theory they want me to go back to the person who gave me the gift and put them at an inconvenience and thus feel badly that thier gift was for all intense purposes - defective.

So I decided to try and go another route - I posted something on Groupon's Facebook page - and was basically told the same thing.

Here's where I really get annoyed. I have worked for many, many retail businesses - in which if there is a customer that is unhappy the first lesson in Customer Service skills is offer something of equivalent value.

Apparently the Senior Management at Groupon are more interested in banking on the fact that if you give a Groupon as a gift, they keep your money, and people will be too embarassed to report back to the person who gifted the Groupon, so they keep the money, running all the way to the bank as their stock prices increase.

Now, after this experience - I am FURIOUS that the company who is on record of the service isn't being punished for not honoring the Groupon service. I am also very annoyed that the darlings at Groupon haven't figured out this piece of their business that they promote daily.

I am writing letters to the Attorney General of AL for the Consumer Protection Agency, and I filed a complaint with the Better Business Bureau yesterday.

But, I think before YOU decide that awesome deal at Groupon sounds like something you'd want to give your mom/sister/dad etc - Think about what will happen if this ends up being a really crappy gift.

Personally - I'm not willing to fork over my hard earned money to Groupon if this is the kind of business that isn't willing to stand behind the product they offer.

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Comments

  • Ka
      6th of Jun, 2012

    Always read the "Fine Print". They give all the restrictions on dates. My friends had a similar problem because they didn't read that the tickets they purchased can't be used during Memorial Weekend.

    0 Votes
  • Li
      12th of Jun, 2012
    Groupon.com - I will NEVER do business with Groupon or the company offering the camp
    Groupon.com
    United States
    groupon.com

    I promised my kids they would be able to go to a local camp this summer. I didn't tell them until my purchase was confirmed. Later, I found out that the camps were unavailable--something neither Groupon nor the company offering the camp's website said. As far as I knew, I had purchased spots and the camps were open (per the website). When I called the camp to confirm, they informed me there were not enough spots for the camps I had purchased. $118 out of my bank account, upfront, and NOTHING to show for it. The person at the "camp" then tried to up-sell me into a full-cost versions of the same camps. The person I spoke to at the camp also told me, at the time of the company's sign-up with Groupon, they informed Groupon their spaces were nearly full! Therefore, more people were likely to BUY the Groupon, upfront, only to find there wasn't a camp available! I will NEVER do business with Groupon or the company offering the camp, again!

    0 Votes
  • Ma
      14th of Jun, 2012
    Groupon.com - Product still haven't arrived a month later
    Groupon.com
    United States
    groupon.com

    I ordered a product that was supposed to be mailed to me latest 10 days and it still haven't arrived a month later. I've sent 3 emails to them about it and only got a response to the first one saying that they cant do anything until it ships from the company. finally when i called them only then would they refund the money back to me. i think it's ridiculous how i have to wait a whole month and call them myself to get the refund. the guy on the phone said that we weren't the only ones with this problem which means they knew about the problem but didn't contact any of their customers to notify them about a refund. they even gave me $5 extra credit online but that was sent to me a week before a i called which means they could have let me know what was going on with my product.

    0 Votes
  • Ga
      22nd of Jun, 2012
    Groupon.com - I feel cheated
    Groupon.com
    United States
    groupon.com

    I feel cheated!!! Just left the salon after forking out more $ on top of the groupon I bought. The deal says intensive hair treatment + hair cut worth over $250, I paid $35. Good deal ? I waited a month for the appt n was grossly disappointed at the venue. The salon ( white house at orchard central) was one messy one w towels piling at one corner. The hair dresser assessed my hair n recommended I top up another $50 for dandruff treatment . " You have serious dandruff problem ." said the hair stylist. Where?! I dun even see a speck of it. She claimed it was at the back of my head where I can't see it. I declined her politely. She then said in order for the treatment which I paid for to work, I hv to top up a $20 for the use of the steaming machine. I know for a fact that intensive treatment need heat to penetrate into the hair follicles, but how could the salon sell the treatment without the machine??? It's like buying a car n paying extra for wheels!
    I am having post partum hair loss, as the stylist was washing my hair, she commented on it. She hit my soft spot. Now she claimed the earlier dandruff treatment can also help my scalp. I bargained down to $40 from the initial $50.
    I was appalled when she showed me the mirror after my hair cut. It had a lot of raw edges! I have a simple bob straight hair, nothing fanciful. It took her 3 tries to improve on it, but still I can't live with this. I m gg to my usual hair stylist Tmr .
    After $75 poorer, I feel depressed and cheated. If its too good to be true, it's def so!
    For those who have yet to redeem ur voucher, u may want to ask for a refund fr groupon.

    0 Votes
  • Ah
      25th of Jun, 2012
    Groupon.com - The businesses are clearly too small to handle the number of customers generated by Groupon
    Groupon.com
    United States
    groupon.com

    Purchased two deals this year for services in the Madison WI area. The businesses are clearly too small to handle the number of customers generated by Groupon. In both cases, it was virtually impossible to get through to the businesses 'due to the large number of calls we are currently receiving'. I never did get through to one business, the second business has repeatedly failed to put my appointment in the computer. I've shown up twice only to find there is no appointment. Today I called to confirm my appointment and same problem, no record of my appointment. Groupon will refund me, but I think they need to do a better job making sure the participating merchants have the ability to meet demand.

    0 Votes
  • Ga
      4th of Jul, 2012
    Groupon.com - They make their rules as they go along
    Groupon.com
    United States
    groupon.com

    Smart people learn from other people mistakes. So I did make a mistake here, at least couple of them. Both are goods - what they call deal-a-day ! first was belkin router- I snagged it at 34$ (supposedly 60 % off) - it arrived 15 days late that too after 3 calls of 15 minute each. It is second hand, chipped, returned - most likely "failed QC/QA" type of stuff. beware groupon charges for all returns including 5 $ for inward shipping and 8 $ for return. Customer service was rude and unhelpful. Anyway-while the router was on its way (?) I snagged (?) another deal - wikireader (supposedly 90%) off - it has been 18 days so far and counting - not yet delivered. I tried to maintain my calm while seeking assistance from customer service - but they make their rules as they go along. My take - go with amazon, ebay, etc- cheaper, faster and better ? Or else as they say - some people do want to experience their own mistakes. This is accurate and truthful.

    0 Votes
  • Ar
      9th of Jul, 2012
    Groupon.com - Don't get fool just cause lot of people buying the same dea
    Groupon.com
    United States
    groupon.com

    Don't get fool just cause lot of people buying the same deal! Watch out the deal before u buying it.u can find exactly same thing same quality on eBay with 5 times cheaper price. I am not a ebay seller by the way .well they do have some good stuff with great discount but wait they add sale tax and shipping fee for every decent well know brand product. So i do compare all the Internet and saved 10 dollars!but please be aware for iphone4 armband and 1 carat earring stud listed price for 100+? earring is only a piece stone how could be $150? They sell it like $19 on groupon and $9 for the retailer and $9 for the groupn.now we figure out something.

    0 Votes
  • Ma
      23rd of Jul, 2012
    Groupon.com - This was once a site were you could actually get a good deal
    Groupon.com
    United States
    groupon.com

    This was once a site were you could actually get a good deal. However, it is now nothing more than a waste of time and money. Unfortunately, the last 3 groupons I purchased were absolutely horrible! I purchased 3 oil changes at Midas in Kent, WA and on my first visit the mechanic stripped out my oil pan argued with me that it was already like that. I was livid because my oil change ended up costing me $300! At that point I didn't blame Groupon. I thought it was an isolated incident. Then, I purchase two pedIcures and manicures at Mynt Salon in Kent, WA. I can't say which was worst, how unprofessional the technicians were, the unsanitary shop or the manicure and pedicure. I will say that it was by far my worst salon visit ever. It was so horrible, i will not be wasting my time to go for the second Groupon I purchased. Last, and I do mean last. I recently purchased a Groupon for my husband and me a massage at Jex Chiropractic in Renton, WA. The receptionist called 30 minutes before our appointment time to tell us that they could only do one of us. So I decided to let my husband go. He complained all the way home about the senior citizen massues who couldn't apply enough pressure for him to even feel anything. I am no exaggerating when I say senior citizen either. The lady had to be near 70 years old. Well in any game you are out after 3 strikes. Groupon, you are out! I will never use this service again. It may not be a scam but it is certainly a waste of time and money.

    0 Votes
  • Ha
      4th of Sep, 2012
    Groupon.com. Au - They don't give a damn about customer service or retention
    Groupon.com.au
    United States
    groupon.com.au

    We've used this three times everything each time was a disaster.. from the difficulty of redeeming the coupon to poor assistance from the company to extremely slow service and redemption to not being able to use a coupon at all... Grouping buying sounds good at face value but is a headache to the consumer in the end... Buy from a normal shop.. Online or otherwise.. Search for the best price.. You'll get want u want faster and for about as cheap and you won't spend weeks-months regretting using groupon.

    0 Votes
  • Al
      14th of Sep, 2012
    Groupon.com - I won't be buying tickets from Groupon again
    Groupon.com
    United States
    groupon.com

    I am very suspicious of such deep discounts. Today I got a deal of $350-worth of yoga classes for $20... seriously? This can't be real. If the business in question honours the deal, I would just feel bad taking advantage of them like that. And if not, then it's just a scam. Why not run a more sensible, socially responsible version of Groupon... say, 25-40% discounts that encourage new customers to discover a business.

    A second point - you have to be very careful with the deals. A few days ago I almost bought a Groupon admission for a rock concert - $35 for tickets worth "up to $80". The catch? The tickets are for a section seating where prices range from $25-80, so you could actually be paying $35 for $25 tickets, and for all that, have a "Groupon" instead of a proper ticket, and zero ability to select your seats. I won't be buying tickets from Groupon again.

    0 Votes
  • Ot
      17th of Sep, 2012
    Groupon.com - My problem with Groupon is that they manipulate the list pricing to exaggerate your supposed saving to make the deal look better than it really is
    Groupon.com
    United States
    groupon.com

    My problem with Groupon is that they manipulate the list pricing to exaggerate your supposed saving to make the deal look better than it really is. Take one of their latest listings for a refurbished 10'' Motorola HD Xoom Tablet with a list price as $600. Unfortunately for any potential buyer, the actual list price for a NEW 10'' Motorola HD Xoom Tablet, on Motorola’s site, is $499 for a NEW tablet. The list price for a refurbished tablet, on Motorola’s site, is only $279! So THE ACTUAL SAVINGS is only $20. I sent an Email to them exposing this and they replied with this,
    “Sorry for any confusion. It is never our intention to mislead anyone about the value of a Groupon.
    The value and discount percentage listed on each deal reflect the regular full price for that product or service. If the business offers other temporary discounts or decides to change their standard pricing after their deal is featured, the relative savings and value might change.
    Unfortunately, we cannot foresee or control these changes. That said, we work very hard to make sure that the deals we feature are the best in town.”
    I responded to their response to point out again that the problem is that the list price posted isn’t for the same refurbished product that they are offering a discount for, it’s for a new product; but they don’t seem to have a problem with that.

    0 Votes
  • Mo
      23rd of Oct, 2012
    Groupon.com - Please be aware of what you buy and check before you buy
    Groupon.com
    United States
    groupon.com

    I purchased a BLUE ANT T1 blue tooth for about $20 buck incl S/H as a back up.my Motorola died last week so i started using the BLUE ANT T1 this week and its not working correctly.battery wont hold a charge and its just hanging up while ringing someone.
    i have since sent my proof of purchase to bluant and they denied warranty saying groupon is not authorized reseller.

    i have also ask GROUPON to either refund and or replace.they stated that due to not having any replacements available that they cannot accommodate me .now that was earlier this week that i received both responses.GROUPON is now offering the same blue tooth for sale for the exact same price.stating in the warranty that it comes with 1yr manufactures warranty.THATS A LIE!

    please be aware of what you buy and to check before you buy. i will on the hand recant this statement providing either company does somethis about this issue..

    0 Votes
  • Vi
      15th of Dec, 2012
    Groupon.com - Money was not refunded for the card
    Groupon.com
    United States
    groupon.com

    I have placed a order and because of a glitch in their website the order was canceled and the amount from credit card was debited. I raised a ticket for this and they told me that money will refunded back and will be appeared in the card statement. But finally money was not refunded for the card. I have following up and they are not responding properly and are not willing provide a solution for the customer.

    So i request every one to take an option like COB(Cash on delivery) while booking items in this website.

    0 Votes
  • Es
      18th of Dec, 2012

    I hate the way that Groupon handled this. I might not totally agree with your assessment of how it should be handled, but I definitely disagree with Groupon. They have a contractual relationship with these companies that is basically built on the honor system. The companies can't get a loan from Groupon, sign over services at a discounted rate, take the money from Groupon and refuse to honor the coupons. That would besmirch the companies' and Groupon's reputation and you were right, it should have been handled differently. In a way, I understand why Groupon would want to get the gift-giver involved, because it's their money and their purchase, so I kind of understand it. Their gift, for all intents and purposes was indeed defective as you were not able to reap the benefit, but I believe that the consumer has a right to know before they either (a) give another Groupon as a gift (b) because they were truly the one that was wronged, as opposed to you - you were just the recipient of a non-mandatory gift. You didn't get it. *shrug* You didn't lose anything - but the person who purchased it deserves to know that THEY didn't get the service for which they paid. The gift giver needs to be informed. That's where we differ on the situation. But yeah, Groupon, for all intents and purposes was very, very wrong in how it was handled.

    0 Votes
  • Or
      28th of Dec, 2012
    Groupon.com - I will never use this service ever again
    Groupon.com
    United States
    groupon.com

    I bought a groupon for dinner for 2. When I went print it out it said I had already used it. This wouldn't have been a big deal but I planned on using it that night for my boyfriends birthday. I emailed them since their office was closed, it took them over a week to get back to me, I asked if they were gonna refund my money since I never used the groupon and I have still heard nothing. They never refunded my money or got back to me. I will never use this service ever again.

    0 Votes
  • Gl
      3rd of Jan, 2013
    Groupon.com - I contacted Groupon twice now to ask for a refund since the merchant was not able to follow through on their offer
    Groupon.com
    United States
    groupon.com

    I have used Groupon for couple years and had not been disappointed until now. I purchased a voucher for group couples massage class end November. I had checked the website of Stonewater Massage and read that their group classes would be offered Tuesdays, Thursdays and one Saturday a month. After purchasing the Groupon deal, I called to reserve a spot in the class only to be old that they were only offering it on Wednesday that month. I was told I would be called in couple weeks and there would be a class next month that would be on a Tuesday or Thursday. I never received a phone call. When I called back after few weeks, I was told they are only offering the class on Wednesdays which I can not make.

    I contacted Groupon twice now to ask for a refund since the merchant was not able to follow through on their offer. I did not receive any response. It's been very frustrating. I've had to dispute the charge on my credit card.

    0 Votes
  • Ar
      14th of Jan, 2013
    Groupon.com - They don't deserve to treat people in this belittling bull$#*! way
    Groupon.com
    United States
    groupon.com

    I swear to god these people are $#*!ing ###ed. I ordered 2 things from here, a Men's watch and a laptop. Not only has it been weeks since I ordered the laptop with no order update or tracking, but the watch I also ordered was delivered over 2 weeks after I purchased it and was misrouted when shipped which also delayed the process. And on top of all that, the watch was DEFECTIVE out of the box! It won't tick or turn the hands on the watch! It's supposed to be brand new too! WTF! I have sent these people 3 messages via their website and said that I'd be contacted within 24-48 hours and never have received a response. They really don't care about their customers, if anything they try to belittle them by doing stupid things such as their contact form saying your reason for contacting them as "Where does it hurt?" ... Like really? Real professional of you. It's not cute, it's gay. Really grow up. Not to mention, I still have no idea where my laptop is that I paid hundreds of dollars for. For all I know it's still being made in China or something. This company is absolutely ridiculous. I'm pretty sure I won't be using their services after all this. And here's a little tip if you want to get back at them, per their "Groupon Promise" -- if you aren't "satisfied" with your deal you got with Groupon, contact them and they will give you Groupon Bucks credit on your account so you pretty much get some deals for free. This won't work on the Groupon Goods deals though. Anything for vouchers this will work on though. I've done it plenty of times because these people have pissed me off so bad. I think I even heard on the news that Groupon's stock shares and whatnot are hurting, and I hope the economy wipes them out! They don't deserve to treat people in this belittling bull$#*! way. STAY AWAY FROM THESE UNPROFESSIONAL PEOPLE!!!

    0 Votes
  • Gr
      17th of Jan, 2013

    What you described is indeed pathetic but what is the status of your purchase recently? Did you finally get a refund? Did you contact customer care services again. I'm interested in knowing how the problem was resolved. I noticed their services has improved a notch. You should consider giving them a call.

    0 Votes
  • Ps
      21st of Mar, 2013

    Thanks for this post... I know it's an old one, but I was about to buy a Groupon as a gift and now I'm not going to bother. The OTHER really annoying thing about Groupons is that I often get treated rudely at the establishment as soon as I mention I have a Groupon. It's like the employees are exasperated with the whole process and now hate hearing that yet another person has one. Of course this isn't necessarily Groupon's fault... but it's still a negative that comes with the territory. I now only buy the ones that end up hidden from the establishment/restaurant... i.e. the ones that translate into regular gift cards, etc so that by the time I show up to the place I seem like a regular customer, and I never have to say the word "Groupon" to anyone. :)

    0 Votes
  • Lo
      18th of Jun, 2014
    Groupon - Trouble redeeming & refund
    Groupon Sdn Bhd
    level 15A MENERA AMFIRST JALAN 19/3 46300 Petaling Jaya.
    Selangor
    Malaysia
    Phone: 603-79490888
    groupon.com.my

    We purchase Groupon vouchers cost RM 9250 and other service fee RM3000 paid to Travel Pavillion for our Beijing 5 days trip. But after we booked ticket the Travel Pavillion (From Groupan Agent) email us said the trip have been cancel. Hence we call Groupon, as groupon promise on their website, they will refund within fourteen days for trouble redeem voucher but now they reply said only can refund until Travel Pavillion give the green light & as we know Travel Pavillion cannot been contact any more.

    0 Votes

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