Menu
Write a review
File a complaint
Groupon.com Customer Service Phone, Email, Contacts

Groupon.com
Reviews and Complaints

www.groupon.com

Learn how the rating is calculated

1.2 1 Review 324 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Groupon.com Complaints 324

ComplaintsBoard
R
9:43 am EST

Groupon.com don't purchase from groupon

I purchased several items from Groupon. They were supposed to be shipped together. I made an order in early January and my order supposed to arrive in 7-14 business days! It is now February 9 and I received nothing yet. When I check the site with the tracking number, it says it cannot provide any information. I tried to call customer service but have been placed on hold for about an hour! I also sent them several emails. I keep getting replies that they will get back. Liars! They never called or emailed me back. Groupon support will not give me any information and they refused to give me a refund. This is the biggest scam ever! Don't order anything from this horrible website!

Read full review of Groupon.com
Hide full review
ComplaintsBoard
L
11:54 am EST

Groupon.com stole my money

All they want is to steal your money! Back in November I ordered some items from Groupon. Those were supposed to be Christmas presents for my family. I was supposed to get "free shipping for orders over $35", but they charged my card for shipping as well. When I contacted customer service and asked why I was charged for shipping it appeared that my order was split into three separate orders and charged shipping for each one. They also advertised shipping in 2 days. They just sent me tracking information in two days. Well 3 months passed and I received nothing yet! I have no idea where my order is, because Groupon ignores all me messages.

Read full review of Groupon.com
Hide full review
ComplaintsBoard
T
9:53 am EST

Groupon.com i've never been so disappointed!

I tried to buy a mobile phone for my wife for Christmas, and I ordered it four weeks in advance. I received a confirmation email and soon my order was processed and ready to be shipped out. About five days later the phone still wasn't shipped. I contacted customer support asking what was going on. They said they need more time. Okay, I waited a few more days and still nothing! I called and was told they cancelled my order! I was upset so I said I didn't want to hear from them again. But yesterday I finally received the phone and now they are expecting me to pay for it! Horrible company!

Read full review of Groupon.com
Hide full review
ComplaintsBoard
R
2:42 am EST

Groupon.com purchased item not delivered within the stipulated time in fine print and their staff cannot seem to solve it

I purchased an item from Groupon on 23 Oct 2015 and in their fine print item will be delivered within 7 days from date of purchased. (note: not 7 working days). I started calling them on Nov 12 after seeing the fine print properly. Till to date, all I get is ridiculous replies via emails that it is with the courier service but the courier NEVER called me nor left ANY notice that they were trying to deliver the item. Also now stating "item been delayed cannot guarantee timely delivery"; also stated that the courier service tried calling me; and of course the easy way out is "full refund". They will NOT call the courier but rather expect us to call on their behalf.They are promoting and selling the items yet we have to do their work. I have encountered so many problems with Groupon yet I still support them BUT this is totally OUTRAGEOUS for such excuses in their reply. The last was a 'mystery gift" buy which was to be valued from RM49-RM189 but item item received was a file that I can purchase from a stationery shop! Seriously, Gruopon should be off the business world.

Read full review of Groupon.com
View 0 more photos
Hide full review
ComplaintsBoard
R
7:02 am EDT

Groupon.com no one has delivered the seat

Good day

I would like to lodge a complaint against Groupon Gauteng. I placed and paid for an order: black and grey booster car seat on 27/07/2015. To date no one has contact me on the number provided to Groupon - [protected] and no one has delivered the seat to the Florida, Roodepoort address provided to them. I also gave the delivery company this number - [protected] - no contact made. I have been phoning the delivery company from Monday 24/08/2015 and delivery has been promised everyday - nothing delivered. I sent numerous emails - only a few responses initially from a Ridwa Manuel at Groupon and then nothing thereafter. I want my money refunded if they are not going to deliver and they should stop lying about making deliveries. My banking details are on the Groupon system.

Read full review of Groupon.com
Hide full review
ComplaintsBoard
T
12:01 am EDT

Groupon.com refund of expired deal

Good day

How long will i still wait for my refund groupon. I am now going to take this further.

Please contact me with regards of the refund.

My email adres is [protected]@gmail.com

Maybe you should do yourself a favour and go and read on hello peter all the complaints. There are 1919 records in the last 365 days. The link is http://hellopeter.com/search-reports?Country=south%20africa&pg=5&since=365&keyword=groupon

This is shame less really ... I will never buy from groupon ever again and i will get everone else on my path not to buy from groupon.

If you look closely, my hellp peter complaint is also there. I will complain now on every possible complaint driver.

Thank you

Thersia krugel
[protected]
[protected] (W)

Read full review of Groupon.com
Hide full review
ComplaintsBoard
T
11:14 am EDT

Groupon.com charged for items never purchased

I recently discovered that I was being charged for two Groupon purchases for restaurants I never heard of. I did not make the purchases but it seems that the Groupon App did make them. When I tried to have them cancelled the Groupon rep told me I could use them as gifts but that my money could not be refunded because I did not cancel within the three days allotted by Groupon. Since I never made the purchases I was not aware of any need to cancel them. Groupon appears to lack good customer relations and good business values.

Read full review of Groupon.com
Hide full review
ComplaintsBoard
M
3:26 pm EDT

Groupon.com little or no charge

I purchased a couple orders of both the AA and AAA batteries from Groupon. I purchase them so I have back-ups when needed. Well, after a month I am to the realization that there was virtually little or no charge on the batteries when a new battery was needed. Groupon has a 14 day return policy which makes no sense at all. DO NOT BUY batteries from GROUPON. They are made in China and worthless as Pips on a Bull.

Read full review of Groupon.com
Hide full review
ComplaintsBoard
R
11:29 am EDT

Groupon.com failed to deliver missing item from my online purchase

I bought a Samsonite Bag from Groupon Singapore. They only delivered 1 item but they kept on insisting they delivered 2 items. They told me to call Singpost, which is the courier. I did. Singpost advised that they only received 1 item of bag from the Groupon merchant.
I have been calling and emailing them but their customer service is the most unhelpful on earth.

Read full review of Groupon.com and 2 comments
Update by Raquel Cabauatan
Aug 06, 2015 11:31 am EDT

Correction, I bought 2 Samsonite bags from them

Hide full review
2 comments
Add a comment
J
J
jennn12312
SG
Send a message
Aug 13, 2015 1:57 am EDT

which samsonite bags did you buy? RED backpack?

J
J
jennn12312
SG
Send a message
Aug 13, 2015 1:24 am EDT

when you bought the groupon and when you received them? I purchased 1 too and it was supposed to be delivered to me today but no delivery info has been provided to me at all.

ComplaintsBoard
R
5:34 pm EDT

Groupon.com They items were defective because of the package

I ordered some stuff for my iPhone from the website www.groupongoods.com. I received the order and everything was ok. But when I opened the package, I noticed that all things were damaged, because the package was in good condition. I thought that the seller would change the order, but he refused and told me in rude and very unprofessional way. They ruined my day and it was completely inappropriate.

Read full review of Groupon.com
Hide full review
ComplaintsBoard
M
7:36 am EDT

Groupon.com poor product & customer service

Ordered a product and never got any shipping delivery confirmations and after a week (because the purchase info says it can take up to two weeks from stated delivery) I went to check on the items. Both stated that they were delivered a week earlier. Of course I never got the items. When I went through the process on the Groupon website to file a complaint I received an email response basically stating that it is not their problem and I should use the tracking info to check for delivery (which I had obviously done before ever contacting them) and check with neighbors to see if anyone else got it. That was their suggestion. And my response to that went completely ignored. Groupon seems to have this policy that once they get your money they could care less what happens after that. Even if you want to return an item because it is junk (which more and more seems to be these days) they won't refund your money. They want to give you "Groupon Bucks" forcing you to buy more junk.
I found out today that you can't even leave a bad review on their website for a product. Because it won't post a bad review. Great way to make sure that nothing bad appears on their web site. You keep getting this error message that the review can't post for some reason.
There are some good things that I have purchased from Groupon. But the dealings with their support department has shown me that they could care less about the customer experience and all about the income of cash, nothing more.

Read full review of Groupon.com and 6 comments
Hide full review
6 comments
Add a comment
S
S
Stebro
Tiburon, US
Send a message
Dec 19, 2012 1:55 am EST

I purchased a Groupon offer for a sail on San Francisco bay with a company called Bay Area Excursions. I tried several times to make a reservaton for the sail but space was never available. Bay Area Excursions now does not respond to messages and has no phone number where they can be contacted. I complained to Groupon but they have done nothing to resolve the problem.

P
P
Pippa Karsen
ZA
Send a message
Jul 04, 2012 4:26 am EDT

I purches two items from groupon namey a MP3 player and a childs min shooter. I have not recieved either of these items. I have spoken to there support desk they said that they would reture the money i spent on the items but to no avail. The long and short is that I have paid for something that I have never recieved. Please advise me as to what steps can be taken to get my money back?

C
C
CSIMKX
SG
Send a message
May 18, 2013 1:09 am EDT

I ordered a bag from them which promise delivery within 7 days. No one showed up after 2 weeks and I called to complain. To date no one called me and I have yet to get my bag.

L
L
Lkn85
US
Send a message
Aug 05, 2011 1:45 pm EDT

No business can sustain these deals. 50% off on some. Will the business be there when you show with a coupon? Most businesses work on a 20% profit margin.how could they take 50% less and stay in business. You figure it out.

B
B
boston51
US
Send a message
Jun 07, 2011 4:09 pm EDT

Very first time I purchased a deal on groupon, my credit card used for the transaction was compromised within 24 hours, , , All done with groupon !

N
N
NJMale
US
Send a message
Sep 23, 2014 6:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Groupon is a scam. Their customer service is horrible. Ordered an item on Sept 6, it is Sept 23rd and nobody has idea when the item is shipping. Customer service in india is a scam. Stay away.

ComplaintsBoard
G
10:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Groupon.com bait-and-switch

Ordered an ipad mini 2, 64gb verizon (mf087ll/a) from groupon - received a 1st generation ipad mini, 64gb (md542ll/a). they sent a stock message stating they're sorry and offered $5 in groupon bucks.

If I weren't at all savvy with technology, I might not realize it wasn't what I ordered, and can be had for over $150 less than what I paid.

Their response: "i'm very sorry for the trouble with your groupon goods purchase. this is never the experience we want you to have, and we're completely embarrassed by the mistake. we're doing everything we can to make sure this doesn't happen in the future. unfortunately, we're not equipped to resend the product you originally ordered, but we are happy to accept a return and issue you a full refund. if you would prefer to keep this product, you are more than welcome to do so as well."

Read full review of Groupon.com
Hide full review
ComplaintsBoard
S
3:12 pm EST

Groupon.com selling damaged unlocked iphone

I bought the iphone 5 at Groupon on Jan 3 and it arrived 2 weeks later, when I begin to use it, it broke down in a week. At first I thought that I might fix it, and take it to a repair shop and people there told me that they can't fix it since it's badly damaged. I was shocked because I never dropped it or fell it into water and it looks just like new. Then I went to the apple store trying to have it replaced, and the salesclerk told me they can't even replace it because it's not unlocked as they said, actually it's linked with another account which belongs to a Japanese!They can't do anything to the phone unless they find that Japanese woman. I have written to Groupon several times for a refund but they keep saying that purchases after 14 days can't be refunded. It really annoyed me because some problems can't be found at once, and they have the responsibility to make sure the items they sell are as good as they describe.Now I can't get the phone fixed and can't get it replaced either, I can't do anything to it even the people in Apple store can't do anything, and 310 dollars is a lot of money to me, I'm feeling really disappointed.Hope the problem will be solved!

Read full review of Groupon.com and 1 comment
Hide full review
1 comment
Add a comment
I
I
itstuan
Edgewater, US
Send a message
Jul 10, 2015 1:10 pm EDT

I am in the same boat as you. I just found out that the phone is not unlocked. I contacted Groupon and they told me the same thing they told you about no refunds after 14 days. I wonder if there is a way to contact more people like us and then take action against Groupon.

ComplaintsBoard
T
10:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Groupon.com no delivery 2 months down the line

Groupon promised to deliver my products today and i got nothing. I got the below email and then nothing happened. they didn't even bother to contact me and le me know of any changes! they really make me sick
Asheeqah Sampson (Groupon Customer Support - EMEA)
Feb 4, 07:13

Hi Tiisetso

I sincerely apologise for the delay regarding your delivery, they having manufacturing issues at factory.

You can either wait until 13 Feb for it and get a free multivitamin with it or we can refund you in full.

I am so sorry for the inconvenience this has caused you.

Kind Regards
Asheeqah

Read full review of Groupon.com
Hide full review
ComplaintsBoard
I
6:20 am EDT

Groupon.com seller promised to help and provide refund, but still nothing changed

I ordered one item from the website www.groupongoods.com. I got it on time, but it was piece of crap. I contacted the customer services and explained my problem. The rep agreed to provide the refund. I returned the item, and the seller informed me that this process could take about 3-4 weeks. I patiently waited, but nothing changed and the seller didn’t communicate with me and didn’t provide any info. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

Read full review of Groupon.com
Hide full review
ComplaintsBoard
K
12:23 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Groupon.com service

This is an official complaint:
Dear Groupon,

On 06.05.2014 i purchased Mother’s Day Mystery Gift for RM30 but until NOW 28 MAY 2014 i still get nothing! My delivery is not coming next day, nor the next, nor for the next three days after that. How frustrating!

On 20 May i wrote email to [protected]@gmail.com asked about my tracking number. But they just replied on 26 May and say sorry for failing to deliver the item on time and also for not giving me any update. So i need to wait till next week because they forgot to delivery my purchase! How long should I wait for that item? I just completed one month bro! I already fed up and now I don't want to keep waiting for your item. I want to claim back my money as i am the victim. If no action were taken, I will proceed to report this case to Malaysian Tribunal without hesitate.

I am so disappointed with this and I REGRETTED purchasing this deal from Groupon.
You just show me your rubbish service. What a total waste of my precious time. Now I learned my lesson. Very good service usually comes at a price, not via Groupon!
Definitely won't waste my time again! Enough said!

Read full review of Groupon.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
8:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Groupon.com fraudulent charges

Got notice from Groupon my email was changed. I didn't do so, and on checking it was an email I never heard of. Fraudulent $1200 charge to my registered credit card for a gaming console followed. I was able to cancel it in time since the fraudster didn't change my password so I used the fraudulent email address to get into my account. I also changed the PW to a long random string. Groupon was then helpful in disabling the account and transferring my legitimate purchases to a new account.
Moral: pay close attention to emails about account changes you did not make. Also subscribe to credit cards that email you notices of every transaction immediately, and check them. If you are risk-averse, add a Lifelock subscription at the intermediate level that checks known identity sale web sites.

Read full review of Groupon.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
E
E
Eyedohair
US
Send a message
Nov 08, 2018 4:20 pm EST

I own a business and Groupon has debited my account for thousands of dollars ... for a deal that was not even authorized! It’s some NEW DEAL... that Groupon decided to add! I Haven’t changed deals since 2015 now all of the sudden they added a deal that gives 30% cash back to customers?!
Please advise! If anyone knows about lawsuits...
I am feeling so upset. How can they get away with this?!

ComplaintsBoard
S
9:56 am EDT

Groupon.com they steal, lie and provide nothing

I ordered some stuff from www.groupon.ae, but I haven’t received my order at all. I think that they are total frauds and steal money from customer. Also they didn’t provide emails address or phone number. So I have no possibility to contact them and return money. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

Read full review of Groupon.com
Hide full review
ComplaintsBoard
N
9:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Groupon.com groupon deceives

We used the Groupon getaway for a hotel stay in Baltimore's inner harbor that was supposed to include taxes.Prior to arriving to the hotel we received a confirmation that indicated the total costs including tax.

It was $21 less then we paid to Groupon. Upon checking out of the hotel we were billed for additional taxes ($34) .

The issue was reporting to Groupon's customer support. After several communications trying to clarify the simple discrepancy (clearly stated in the 1st email), customer support replied that the invoice from the hotel was inaccurate.

The difference is only $21 plus taxes but it is the principle of the issue that Groupon is misrepresenting packages when there is a clear difference between paid and actual costs.Just wondering what else is going on behind the scenes

Read full review of Groupon.com
Hide full review
ComplaintsBoard
S
8:08 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Groupon.com www.photobookamerica.com

Other people on the web claim this company is really located in China. People have tried to find a physical address in the US, but have not been able to do so. I just read a page where a woman lost $250 of wedding photos with them. I purchased a Groupon. Groupon knows their history...lots of customer complaints all over Yelp ...but they will not admit it. Their groupon promised 100% satisfaction or your money back. All I finally got after three months of waiting is my groupon money back. The company still owes me $33 and will not deliver product, respond to many emails, and Groupon who claims to be able to contact them, will not get my money back. I will never do business with either business again and filed a BBB complaint against Groupon, since they are the only one with an address. Paypal noted that they also could not get my money back from this entity (not in this country). Beware Groupon, they do not screen these businesses and then don't make it right themselves. And, www.PhotobookAmerica.com
is not in America from what I have read on the web. They never sent me my product (3 months later), and never respond to e-mails. You will never see your money again!

Read full review of Groupon.com and 1 comment
Hide full review
1 comment
Add a comment
M
M
mersmom
Lexington, US
Send a message
Aug 16, 2013 10:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Me Too! I went round and round with the BBB. The company (Photobook America) ignored the BBB in NY. Groupon would not contact the company to get my money back. They took postage and handing - over $30 and delivered nothing. I think it is a scam. I have seen posts on yelp too and here. I will file a complaint with the attorney general's office in each state. At least there will be record of this criminal activity.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Groupon.com Contacts

  2. Groupon.com phone numbers
    +1 (800) 952-5210
    +1 (800) 952-5210
    Click up if you have successfully reached Groupon.com by calling +1 (800) 952-5210 phone number 0 0 users reported that they have successfully reached Groupon.com by calling +1 (800) 952-5210 phone number Click down if you have unsuccessfully reached Groupon.com by calling +1 (800) 952-5210 phone number 2 2 users reported that they have UNsuccessfully reached Groupon.com by calling +1 (800) 952-5210 phone number
    +1 (888) 582-4354
    +1 (888) 582-4354
    Click up if you have successfully reached Groupon.com by calling +1 (888) 582-4354 phone number 4 4 users reported that they have successfully reached Groupon.com by calling +1 (888) 582-4354 phone number Click down if you have unsuccessfully reached Groupon.com by calling +1 (888) 582-4354 phone number 0 0 users reported that they have UNsuccessfully reached Groupon.com by calling +1 (888) 582-4354 phone number
  3. Groupon.com emails
  4. Groupon.com address
    600 West Chicago Avenue, Chicago, Illinois, 60654, United States
  5. Groupon.com social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2025
  7. View all Groupon.com contacts
Groupon.com Category
Groupon.com is ranked 27 among 1588 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.