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Greyhound Linesrefund not received after months!

1
T Nov 26, 2017

I bought tickets and we missed the bus. Customer Service did not advise us to just use them for the next bus so I bought 4 additional tickets as I knew I could submit for my refund. At the CS desk they claimed the system would only allow $40 refund instead of $80 so I had to mail it in. Greyhound requires 6-8wks to process refunds. I started Aug1st still nothing all they can do is keep escalating the claim, I filed a complaint with BBB they agreed to issue my refund and still nothing... I will never use them again nor will my college age kids. Megabus gives you back your money within 7-10 business days and they buses are cheaper. The corporate office behind Greyhound is horrible and they outsource the calls to India.

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