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Grabcar Malaysia / grab customer service

1 Malaysia

17/12/2018 (around 10:38AM)

As a cusotmer services, the operator (Amino) is lack of patience in phone to a consumer/customer.
At first, he was alright by asking my issue and anything for him to help.Thus, i mentioned my issue and saying that I have mailed Grab help support for a month ago but still coun't receive solution from that side.
So Amino, tried to suggested a way for me to try that help support that did not clarify earlier. But right after he mentioned, as a customer is logic to have some confusion and tried to repeated all his steps and asking whether it is correct/to clarify whether i understand him. (highlight, as i ask in good way)
But suddenly, he loosen his patience and raise up his voice: "Just follow the steps and stop making things complicated. Is there anything else i could help?" Then i was like fine, that's all. then he was like pissed and raise up his voice again and say thanks for calling and end up my call straight!

Actually it was small issue, but as a customer service line patience is an important key and customer service operator will never end the call before customer/consumer end it first. *Grab, kindly check and listen back the phone call recorded and observe and give more advice and training to your operators.


Dec 16, 2018

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