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Gophone AT&T / poor servicebordering on a scam

1 IL, United States Review updated:

I had previously purchased a $4.99 feature card for my gophone, $4.99 for 200 messages. After a few texts I noticed I was being charged the standard rate for messages. I call customer service and they "inform me" that even though I had purchased a feature card I had to add the feature separately (DECEPTIVE). Having already used some of the text's they could not/would not apply the feature with the current funds. <br />
<br />
...Okay...<br />
<br />
So armed with this new found knowledge I figure I'd try this again. Buy card, apply it to the phone, try to purchase feature...Try to purchase feature... Try to... (see what I'm getting at?). Okay, so I try to add the feature by phone and I keep getting a message "Taking longer than expected, check back in a half hour to see if it's been added". <br />
An hour later and two attempts by phone to add the messaging feature, I decide to try online... Go to the website, click "shop-features-ect", log in with mobile number, redirects from the "att" site to the "gophone" site, click the only option that doesn't lead to a info pop-up window, "Ringtones and more", redirects to "att" site, "please log in", log in, redirects to "gophone" site. And on and on and ON in a loop back and forth between the two sites. No features were ever added.<br />
The next morning (now), still nothing. So after getting off the phone with a customer service rep that couldn't even pronounce my name (I have an easy name) I think/hope/pray my feature has been added. Albeit minus a days worth of time, good for 30 days time starts ticking the second funds hit your card.

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  • We
      1st of Aug, 2009
    0 Votes

    Poor service bordering on a scam
    *edit =P

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