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Gold's Gym / rip off

1 United States Review updated:

Beware of signing a contract at Gold's Gym in Auburn Alabama. They make it very difficult and inconvenient to cancel. During the initial sign-up they will say that it's company policy not to do a month to month service or they will quote a huge month to month fee to encourage you to sign a contract to save money. They will also try and get a signing fee from you for the privilege of becoming a member. The cell phone companies at least give you a free phone. Gold's Gym tries to talk you into a sign-up fee and delivers nothing or at the very best tries to make you believe they are giving you a huge concession to waive the sign-up fee.

My daughter signed a 2 year contract after they assured her she could cancel upon Graduation from Auburn one year later (I don't know why they just didn't let her do a one year contract - oh wait - it's company policy) and told her that she could just come into the office and take care of it. This was a lie. They also neglected to tell her of the $50 cancellation fee and count on clients not reading the fine print. When she went to cancel the contract she was told she had to contact the company corporate offices in Columbus, GA. It took her awhile but she finally got someone and they told her she had to fill out a form and provide proof she was living somewhere else (what!!!). It turns out the form filling out thing is just a delaying tactic so they can continue to charge monthly fees. This form filling out process took 2 months!!! And they wanted to be paid for those two months plus the cancellation fee even though my daughter was no longer located in Auburn and it was their process that was so slow!! This tacks another couple of weeks to the process to pay the bill and hopefully for them they can continue the charges and send another bill later. My daughter will never use Gold's Gym again anywhere especially in Auburn, Alabama. Their business practices are slimy at best and doesn't encourage a lifetime commitment from their customers which I just don't understand. Maybe it's the locally owned nature of Gold's Gym. They figure they will never see this person again anyway so why not try and milk them for another couple of hundred. The local Gold's Gym hides behind "corporate policy" and Corporate hides behind "Each Gold's Gym is independently owned".

P.S. If you do sign up for membership don't fall for the personal trainer scam.

Da
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Comments

  • Al
      11th of Jul, 2011
    0 Votes

    Gold's Gym N. Augusta, SC. took $117.00 from my account athorization.

  • Al
      11th of Jul, 2011
    0 Votes

    Gold's Gym N. Augusta, SC. took $117.00 from my account athorization. I will post the outcome.

  • Ku
      17th of Apr, 2014
    0 Votes

    Gold's Gym Augusta is doing the same to me. I went to the Gym address as it says you are to do on the contract in order to cancel membership and stop the automatic renewal for a month to month membership. They take your request for cancellation then redirect you to ABC Financial to stop automatic drafts. The problem is they don't tell you the wont actually stop charging you. Months later they claim you can only cancel by sending a registered letter to ABC Financial, even though you don't contract with ABC. ABC and Gold's both cite policy when in fact the contract is quite clear. They don't care about the contract, they just want you money and they feel immune to the threat of legal action. I encourage all who experience the same issue to contact the Governor's office of consumer protection in the state of Georgia.

    One independently owned Gold's Gym in california had a report run by KCOY a Fox news affiliate prin the following report:
    "Oxnard, Calif. -
    Quitting a gym membership can be a workout in itself.


    One of the Oxnard's biggest gyms is being sued over its cancellation operation.
    Ventura County District Attorney Gregory D. Totten filed a civil lawsuit against Camarillo resident Noel Thompson, operator of Gold’s Gym of Oxnard.
    The complaint deals with business practices reported to the Better Business Bureau between May of 2009 and October of 2013.
    Totten said the company violated unfair business and false advertising laws by failing to provide cancellation addresses to members, refusing to accept certified mail, and initiating automatic renewal of contracts members wanted to cancel.
    The suit claims the gym also used collection agencies to extort members trying to cancel contracts.
    The court issued a temporary restraining order to stop the gym from transferring assets until a court hearing on the matter Nov. 15.
    Thompson was not available to comment at the Gym on Gonzales Road Tuesday. A co-worker said he was not allowed to comment on the suit.
    The two-story gym is known for its smoothie, bar, pool, women's only section, daycare center, cardio-theater, climbing wall and indoor and outdoor workout areas.
    One online review called it "top notch."
    Another complained "It takes an act of Congress to quit."
    Erika Valle said she quit and rejoined but said she thought quitting should be easier, especially for members in the military who are often moved to other bases.
    BBB of the Tri-Counties president Rick Copelan said, “We have provided over 1, 000 F-rated reports on this company in the last three years. This is a stark reminder of why people should do their homework and check a company’s reputation with the BBB before doing business with any company that they are not familiar with.”
    The BBB of the Tri-Counties can be reached at 1-805-963-8657 or go to our site www.santabarbara.bbb.org"

    Gold's in Augusta Georgia is doing the same thing to its members and should be stopped.

  • Me
      22nd of Jul, 2014
    0 Votes

    Hello,

    We regret to hear your recent experience with ABC Financial Services was not a satisfactory one.
    I would like the opportunity to review your account and see that proper action
    has been taken. We strive to address all consumer feedback, positive or negative,
    and want to make sure your situation was handled properly.

    Unfortunately, I was not able to locate your membership with the information provided in this
    post. Please email me at Stephanie.cook@abcfinancial.com with either your 9 digit
    agreement number or the home phone number on your account so that I may look
    into this for you.


    Stephanie Cook
    Customer Relationship Specialist
    ABC Financial Services

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