Gold's Gym reviews and complaints 1
View all 424 complaintsGold's Gym - souless robots
First and foremost I would like to take responsibility for not reading what I was signing with more scrutiny.
Here's my situation. Early September, I signed a Once-a-week personal trainer contract for $120/mo. This is fine, this is what I wanted. On September 24th, 2009, I decided that I wanted to train an additional day a week. I was informed that this would be an additional $120/mo, which was fine at the time. I was expecting to pay $240/mo until next September for a personal trainer. Instead of upgrading my current contract to the 240/mo, they told me that they had to set up an entirely new contract.
I was surprised yesterday when Paramount Acceptance (Gold's billing agency in UT) called me to inform me they tried to run a charge on my account and it came back as "Do not honor". When I asked what charge they tried to run, they informed me that they attempted to charge $1, 440 for the personal trainer contract. I was quite taken aback. Later on that day I went into Gold's and reviewed my contract with my trainer (My trainer is great by the way, he's not the one who set the contract up), and we discovered that the person who had set the contract up did so erroneously. He had set it up for a pay-in-full instead of month-to-month.
I don't want to shift blame for myself not reading the contract, but in all honesty, with my assumption that he set up the same thing, and the final page looking exactly the same, I didn't catch it. The first payment was supposed to happen on the 15th of October. I then called Gold's corporate office to see if they would adjust the contract. Nope. It was like a broken record was playing the statement, "Well you signed it" over and over again. It's not like I'm trying to cheat them out of any money, I just needed it adjusted and they totally refused to help me.
I'm conflicted at this point as to whether to: Get a lawyer, Get Gephardt (local news), or just pay it, learn from it, and never step foot in a Gold's again after the contract is up.
The complaint has been investigated and resolved to the customer’s satisfaction.
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First of all make sure you always get a copy of any contract you sign with Golds Gym. Alterations afterthefact are common. Responding in good faith to adjust your contract could have been the " Good Members Service " Golds could have provided, but, as usual they chose to make it as difficult as possible for you. Doesn't matter how they get the money, they will get it like you said. I wonder how many Golds Gym staff actually do the " Golds Gym Institute" a training tool set up by Gold's International to teach. Actually I did it and now that I think of it, it was all about how to make people sign up not how to treat people right !