[Resolved] GoldCar Rental / car rental
Contract number- [protected]
Client code- [protected]
We hired a car from Nice airport during dates 22nd May- 1st June 2017 we had to pay a deposit for fuel which is fine however we haven't had this deposit back when we returned the car with the same amount that we received it with. I have photos of receipts if needed.
This simply just isn't good enough and I am very disappointed with the service we have received.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
GoldCar Rental Customer Care's Response, Aug 16, 2017
Thanks for reviewing your experience with our company. We are working really hard to improve our services.
Please, understand that the refund of the deposit can take a few days. If you don't receive the money in 1 more week, kindly contact us on the following link: https://www.goldcar.es/en/incidencias/
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