Gns (Global Nutrition Sciences) Acai Berry Pills / Scam
I am embarrassed to say that I was had by GNS. I typically don't purchase anything online before first doing a search to see if I can find negative reviews...and this is why.
I ordered the free trial offered of the Acai Berry Pills and paid the 3.97 shipping on 2-19-09. As of today, 3-5-09, I have not received the order. My 21 day trial is going to expire on the tenth. I decided (a bit too late) to do an internet search and was overwhelmed with the numbwer of sites warning of this scam.
I immediately called and spoke to customer service. When he started to tell me he was going to expedite the problem, I cut him off and told him I didn't want a reship. He was quick to attempt to correct his phrase by telling me that they wouldn't ship anything out, but he would expedite my call to another department to make sure I won't be billed. I was transferred to yet another queue, where an automated voice told me there were 35 calls ahead of me and I could leave a message or email email@example.com. I opted to do both.
In both instances I left messages very clearly stating that I did not want a reship of the product and I was officially cancelling my subscription. About 5 minutes later I received the following email:
"When a customer states that they did not receive their package our policy is to reship the product/s. We have reshipped your package to you. We are sending it with signature confirmation so that we know you receive it. Your 30 day money back guarantee starts over from today. Do not refuse or return to sender the package. Should you want to return the package please contact us to get a return authorization number and instructions on how to return."
At this point I was already upset (at them and at myself). I wrote him back a nasty email basically reiterating the first and telling them that I WILL refuse the package and that I have already alerted my credit card company to be on the lookout.
The silver lining to this situation is I lost my credit card this last weekend and I had to cancel and request a new one. I have been assured by the credit card company that they will not be able to charge the account because the number has changed.